Aps4 Trainer/hotline Officer

3 weeks ago

Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

Position: Trainer/Hotline Officer

Classification: APS Level 4

Location: Canberra ACT

Job Reference: #046_04/24

Group: Housing and Specialised Services Group

Unit: Housing and Homelessness Collection Operations Unit

Salary $75,274 - $81,528 plus superannuation

Engagement Type: Ongoing | Full-time

Advertised: Commonwealth Gazette (Thursday, 18 April 2024)

Closing Date: 11:30pm, Sunday, 12 May 2024

More information: Visit our Careers Page on the AIHW website

This recruitment exercise may be used to fill similar positions in the Housing and Specialised Services Group or within

the Institute over the coming 18 months.

About the AIHW

The Australian Institute of Health and Welfare (AIHW) provides reliable, regular and relevant information and

statistics on Australia’s health and welfare.

We are committed to providing high quality, national data and analysis across the health, housing and

community services sectors. This covers a wide range of areas, from health and welfare expenditure,

hospitals, disease and injury, disability and mental health, to ageing, disadvantaged and vulnerable

populations, homelessness, and Indigenous health and welfare.

The AIHW Difference

We value an inclusive, flexible and productive workplace where people are treated with respect and courtesy,

and diverse and unique attributes are recognised and valued. We offer our staff a range of benefits

including:

- access to modern, mobile technology and tools to enable flexible working
- attractive remuneration packages including generous superannuation and leave provisions
- challenging and fulfilling work where individuals can use their skills and expertise
- opportunities for professional development including study assistance

Our strong culture of collaboration and commitment to excellence is consistently demonstrated in the

annual APS Employee Census with top ten rankings in both staff engagement and wellbeing scales out of 101

APS agencies.

and Torres Strait Islander people(s), people with disability, LGBTIQA+, neurodiverse people and people from

diverse cultural and linguistic backgrounds.

The AIHW has offices in Canberra and Sydney and supports flexible working arrangements including remote

work for many roles.

For more information, visit the Benefits of working for the AIHW page of our website.

Position Summary

The Housing and Specialised Services Group (HSSG) develops and reports data to support reporting on the

health and welfare of, and provision of services to, a range of vulnerable populations - people with drug and

alcohol addiction; people experiencing homelessness or needing assistance with housing; young people

under youth justice supervision; and the health and welfare of Australia's prisoners.

The Housing and Homelessness Collections Operations Unit (HHCOU) manages a data collection for funded

Specialist Homelessness Services (SHS) agencies on behalf of States and Territories. HHCOU undertakes the

operations of collecting homelessness services data directly from data providers and supports them through

a dedicated SHS hotline. In addition, the unit also manages and delivers a national SHS training program to

agency workers on SHS data concepts, and associated data collection tools and systems.

The Housing and Specialised Services Group is looking for a passionate and enthusiastic person to provide

training to homelessness sector workers, both face-to-face and webinar training, and to assist the SHS

Hotline team providing frontline customer support. The team provides conceptual and technical assistance

to over 1,700 organisations, resolving data and system issues. Applicants will have demonstrated experience

in delivering high quality customer-focused service, excellent attention to detail, and strong communication,

interpersonal and organisational skills and the ability to learn about the collection of survey data.

Under general direction you will:

- Undertake training for homelessness sector workers about the SHS collection and associated

systems via face-to-face or using online training platforms.

data collection tools and systems.
- Communicate regularly with SHS agencies to provide timely advice and support.
- Investigate issues and contribute to the resolution of problems.
- Contribute to the development and maintenance of procedural documents.
- Work within clear guidelines and established work practices to set priorities and undertake specialist,

procedural and operational tasks.
- Communicate with state and territory jurisdictions and provide ad hoc administrative reports.
- Assist in any ad hoc tasks or projects.

Selection Criteria

1. Demonstrated experience in education, training and assessment, as well as strong presentation

skills are required.

2. Experience in phone-based customer support.

3. Demonstrated communication skills, both verbal and written, including the ability to communicate

effectively with stakeholders from both government and non-governm

  • Aps5 Shsc Training Officer and Shsc Hotline

    4 weeks ago

    Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

    Positions: SHSC Training Officer and SHSC Hotline Supervisor Classification: APS Level 5 Location: Canberra ACT Job Reference: 026_03/23 Group: Housing and Specialised Services Group Unit: Housing and Homelessness Collection Operations **Salary**: $80,693 - $86,430 plus superannuation Engagement Type: Ongoing | Non-ongoing (for up to 18 months) |...

  • Aps4 Finance Officer

    4 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$0.00 - AU$43.82 per hour + Super **Job Type** Contract **Ref** BBBH101664_1683781689 **Contact** Connie Tong **Posted** about 4 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for an **APS4...

  • Aps4 Finance Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    APS4 Finance Officer opportunity in Federal Government on a 12-month hourly contract **Your new company** This Federal Government department is looking to engage with a APS4 Finance officer **Your new role** The APS4 Finance Officer is accountable under general direction to undertake moderately complex finance related activities and tasks within...

  • Aps4 Project Officer

    4 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS4 Project Officer **Your new company** The Department is seeking an experienced APS4 Project Officer to work on projects within the marketplace to benefit people and the community providing a range of support and services to the Department. **Your new role** Your new role as a project office is a diverse role that would...

  • Aps4 Administration Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps4 Support Officer

    5 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS4 Support Officer** - $43.80 Ph + Super - 12 month contract with possibility of extension - City location **About the Branch** The Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister’s Office. It supports the Agency in meeting the Minister’s objectives and priorities by...

  • Aps4 Finance Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Are you an experienced finance officer seeking your next role at the APS4 level? Call Geoff today on 6112 7659 **APS4 Finance Officer** **Your new company** Hays is partnering with multiple Federal Government clients of various sizes who have your next opportunity. **Your new role** - Accurate and timely processing of accounts payable. - Accurate and...

  • Aps4 Finance Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    APS4 Finance Officer to join a small team with career progression. **APS4 Finance Officer** **Your new company** Working within a small Federal Government Department that has a small collaborative responsible for continuous improvement for the APS. **Your new role** Are you a finance professional looking to enhance your career? Seeking an opportunity to...

  • Aps4 Assurance Planning Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$0.00 - au$43.82 per hour + super- **APS4 Assurance Planning Officer **- Multiple positions**: - **Contract Term: 12 Months plus possible extension**: - **Deakin Office - Hybrid working option available (Maximum 2 days working from home)** Our federal government client is currently seeking multiple **APS4...

  • Aps4 Complaints Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS4 Complaints Officer **Your new company** This Australian Government Department plays an important role in developing faster running program support and development to help provide liaison between the department and the government. **Your new role** In your new team as an APS4 Compliance Officer, you will have the...

  • Aps4 Recruitment Officer

    4 weeks ago

    Canberra, Australia HAYS Full time

    A key agency in the APS is seeking a skilled Recruitment Officer to join their team, professional development **Your new company** This is a key Federal Government Agency that is a Governing Body for policies and legislation that has a strong impact on the running of Australia. They have heavy engagement with other Agencies and Departments whilst managing...

  • Aps4 Administration Support Officer

    2 months ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking an **APS4 Administration Support Officer** for a Federal Government department, for a part time contract of **25 hours per week** until 31 December 2023. The Director of the Department requires a temporary **APS4 Administrative Support Officer** to perform the following duties: - Provide assistance to work areas...

  • Aps4 Support Officer

    2 weeks ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS4 Support Officer- $43.80 Ph + Super 12 month contract with possibility of extension City locationAbout the BranchThe Parliamentary, Ministerial and FOI Branch manages the relationship between the Agency and the Minister's Office. It supports the Agency in meeting the Minister's objectives and priorities by providing timely, objective, and...

  • Aps4 Administration Officer

    2 weeks ago

    Canberra, ACT, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.Our Federal Government client is seeking to...

  • Aps4/5 Project Officer

    4 weeks ago

    Canberra, Australia HorizonOne Recruitment Full time

    The **Great Barrier Reef** is a massive tropical marine ecosystem of 3000 individual coral reefs, deep shoals, seagrasses and mangrove systems that support many thousands of marine species. Bigger than Italy, it stretches 2300 kilometres along Australia’s Queensland coast. The **Great Barrier Reef Marine Park Authority** (the Reef Authority) provide for...

  • Aps4 Administrative Support Officer

    2 weeks ago

    Canberra, Australia Onpoint 365 Full time

    12 month contract with possibilities for extensions - Canberra location - Baseline security clearance essential **APS4 Administrative Support Officer** - **12 month contract with possibilities for extensions**: - **Canberra location**: - **Baseline security clearance essential** Our Federal Government client is seeking a highly motivated Administrative...

  • Aps4 Administration Support Officer

    2 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: We are seeking experienced **APS4 Administration Support Officers** for a Federal Government department, several positions available. The positions are contracted until May 2024 with a possible 12 month extension, and the department is located in Greenway ACT. **APS4 Administration Support Officers** provide administrative and...

  • aps4 project officer

    2 weeks ago

    Canberra, ACT, Australia Randstad Full time

    We are seeking Project Officer professionals at the APS4 level. The ideal candidate must have excellent attention to detail and strong written and verbal communication skills.Labour Hire | 4 Month contract | Possible 12 month extensionPosition description:Understand relevant legislation, administrative, financial, and policy frameworks to provide accurate...

  • APS4 Health Record Officers

    1 month ago

    Canberra, Australia Flexhive Full time

    We are looking for 6x APS4 Health Record Officers for our client within the federal government space! The APS4 Health Records Officer will be involved in the ongoing management and provision of electronic health records. The position will undertake the administration of retrieving electronic records; redaction in accordance with privacy laws and policy and...

  • APS4 Health Record Officers

    4 weeks ago

    Canberra, Australia Flexhive Full time

    We are looking for 6x APS4 Health Record Officers for our client within the federal government space! The APS4 Health Records Officer will be involved in the ongoing management and provision of electronic health records. The position will undertake the administration of retrieving electronic records; redaction in accordance with privacy laws and policy and...