Aps5 Shsc Training Officer and Shsc Hotline

4 weeks ago

Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

Positions: SHSC Training Officer and SHSC Hotline Supervisor

Classification: APS Level 5

Location: Canberra ACT

Job Reference: 026_03/23

Group: Housing and Specialised Services Group

Unit: Housing and Homelessness Collection Operations

**Salary**: $80,693 - $86,430 plus superannuation

Engagement Type: Ongoing | Non-ongoing (for up to 18 months) | Full-time

Advertised: Commonwealth Gazette (Thursday 16 March 2023)

Closing Date: 11:30pm, Wednesday 29 March 2023

More information: Visit our Careers Page and the AIHW Enterprise Agreement

This recruitment exercise may be used to fill similar positions in the Housing and Specialised Services Group or within

the Institute over the coming 18 months.

About the AIHW

The Australian Institute of Health and Welfare (AIHW) provides reliable, regular and relevant information and

statistics on Australia’s health and welfare.

We are committed to providing high quality, national data and analysis across the health, housing and

community services sectors. This covers a wide range of areas, from health and welfare expenditure,

hospitals, disease and injury, disability and mental health, to ageing, disadvantaged and vulnerable

populations, homelessness, and Indigenous health and welfare.

The AIHW Difference

The AIHW’s APS Employee Census results attest to our positive and supportive workplace culture. We are an

inclusive, flexible, and productive workplace where people are treated with respect and courtesy, and diverse

and unique attributes are recognised and valued. Our results also show that we achieve top ten rankings in

staff engagement, leadership, communication, innovation, and wellbeing scales out of 101 APS agencies.

We offer a range of benefits including:

- access to flexible working arrangements to support your work/life balance
- attractive remuneration packages including generous superannuation and leave provisions
- challenging and fulfilling work where you can use your skills and expertise
- opportunities for professional development including study assistance

Aboriginal and Torres Strait Islander people(s), people with disability, LGBTIQA+, neurodiverse people and

people from diverse cultural and linguistic backgrounds.

The AIHW has offices in Canberra and Sydney and offers remote work opportunities for many roles.

For more information, visit the Benefits of working for the AIHW page of our website.

Position Summary

The Housing and Specialised Service Group collects and analyses data to support reporting and policy

decisions on the health and welfare of, and provision of services to, a range of Australians. This includes the

use of alcohol, tobacco and other drugs, and related treatment services; homelessness; adoption; child

protection and youth justice; and the health and welfare of people in prison.

The Housing and Homelessness Collections Operations Unit (HHCOU) manages a data collection for funded

Specialist Homelessness Services (SHS) agencies on behalf of States and Territories. HHCOU undertakes the

operations of collecting homelessness services data directly from data providers and supports them through

a dedicated support hotline. In addition, the unit also manages and delivers a national training program to

homelessness case workers on SHS data concepts, and associated data collection tools and systems.

HHCOU is looking to fill the following two (2) roles to support the operational data collection of the Specialist

Homelessness Services Collection (SHSC):
SHSC Training Officer

The SHSC Training Officer provides training to the homelessness sector workers, both face-to-face training

and webinar training. The SHSC Training Officer requires qualifications such as in education, teaching,

training and assessment, or the equivalent. The position requires organisation of training schedules, liaison

with NGO providers and State and Territory jurisdictions, and the provision of an agreed 75 to 80 training

sessions each year, consisting of webinars and face-to-face training. The position also develops training

materials and on-line training courses. The ability to conduct end-user acceptance testing of the client

management system and understanding of data collection concepts will be required.

SHSC Hotline Supervisor

The SHSC Hotline Supervisor manages the day-to-day operation of the SHSC Hotline team, including

managing 2 hotline staff. The team provides conceptual and technical assistance to over 1,700 organisations,

resolving data and system issues. The SHSC Hotline Supervisor requires demonstrated experience in

delivering high quality customer-focused service, excellent attention to detail, and effective communication,

interpersonal, management and organisational skills. The ability to learn about the collection of SHSC data

will be required.

Selection Criteria

1. Takes responsibility for managing work projects to achieve results.

2. Good organisational and administrative skills, including the abil

  • Aps6 Shs Collection Support Officer

    4 weeks ago

    Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

    Position: SHS Collection Support Officer Classification: APS Level 6 Location: Canberra ACT Job Reference: 024_03/23 Group: Housing and Specialised Services Group Unit: Housing and Homelessness Collection Operations **Salary**: $90,505 - $100,051 plus superannuation Engagement Type: Ongoing | Non-ongoing (for up to 18 months) | Full-time Advertised:...

  • Aps5 Cms Certification Support Officer

    4 weeks ago

    Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

    Position: CMS Certification Support Officer Classification: APS Level 5 Location: Canberra ACT Job Reference: 025_03/23 Group: Housing and Specialised Services Group Unit: Housing and Homelessness Collection Operations **Salary**: $80,693 - $86,430 plus superannuation Engagement Type: Ongoing | Non-ongoing (for up to 18 months) |...

  • Aps5 Program Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    Join the Federal Government as a Program Officer. Role based in Canberra. **Your new company** This government department works to deliver affordable wellbeing for all Australians now and for future generations. **Your new role** On behalf of a large Federal Government, we are looking for an experienced Program Officer. This is 6 month non-ongoing...

  • Aps4 Trainer/hotline Officer

    3 weeks ago

    Canberra, Australia AIHW Australian Institute of Health & Welfare Full time

    Position: Trainer/Hotline Officer Classification: APS Level 4 Location: Canberra ACT Job Reference: #046_04/24 Group: Housing and Specialised Services Group Unit: Housing and Homelessness Collection Operations Unit Salary $75,274 - $81,528 plus superannuation Engagement Type: Ongoing | Full-time Advertised: Commonwealth Gazette (Thursday, 18 April...

  • Aps5 Administration Officer

    3 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking...

  • Aps5 Security Training Administrator

    3 weeks ago

    Canberra, Australia SOS Recruitment Full time

    **APS5 Security Training Administrator** Contract until March 2025 with possibility of extension | Canberra Location | $55.40 - $59.20 per hour plus 11% superannuation | NV1 clearance required **OVERVIEW** Our Federal Government client is currently seeking an experienced Security Training Administrator to join their team at the APS5 level. Within this...

  • Aps5 Departmental Officer

    4 weeks ago

    Canberra, Australia HAYS Full time

    Central agency recruiting APS5 Departmental Officer **Your new company** **Your new role** As an APS5 Departmental Officer, you will be an integral part of our team, providing essential administrative and operational support across various functions within the department. You will work collaboratively with team members, stakeholders, and senior management...

  • Finance Operations Officer

    3 weeks ago

    Canberra, Australia Commonwealth Director of Public Prosecutions (CDPP) Full time

    APS5 - $75,260 to $81,338 - Canberra The **APS5 Finance Operations Officer** role reports to the EL1 Treasury and Accounts Team Leader within the Financial Service Branch and is responsible for: - Accounts Receivable functions including arranging the creation of invoices, reviewing the daily debtors report and following up on outstanding debts. - Accounts...

  • Aps5 Program Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS5 Program Officer. **Your new company** The Department is seeking an experienced APS5 Program Officer to work towards a program which funds programs and grants for the greater future. **Your new role** Your new role as a program officer is a diverse role that would benefit applicants looking to build upon their experience...

  • Aps5 Program Officer

    3 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS5 Program Officer **Your new company** The Department is seeking an experienced APS5 Program Officer to work to deliver affordable wellbeing for all Australians now and for future generations. **Your new role** Your new role as a program officer is a diverse role that would benefit applicants looking to build upon their...

  • Aps5 Publishing Officer

    2 weeks ago

    Canberra, Australia SOS Recruitment Full time

    **APS5 Publishing Officer** Contract until 30 June 2024 with possibility of extension | Canberra Location | $49.85 per hour plus 11% superannuation **OVERVIEW** Our Federal Government client is currently seeking an experienced Publishing Officer to join their team at the APS5 level. Within this role you will responsible for quality assuring documents for...

  • Aps5 Finance Officer

    4 weeks ago

    Canberra, Australia Onpoint 365 Full time

    Competitive rates at the APS5 level - 6-month contract with two possible 6-month extensions - Located in Canberra **Finance Officer** - **Competitive rates at the APS5 level**: - **6-month contract with two possible 6-month extensions**: - **Located in Canberra** Our Federal Government client is seeking a **Finance Officer** to undertake a range of...

  • APS5 Information Officer

    2 weeks ago

    Canberra, ACT, Australia Comcare (Australian Government) Full time

    APS5 Information Officer - Vacancy Details – Aurion Position : Organisation Unit : Location : Tenure : Closing : Synopsis : Overview of the Team and roleThe Technology and Information Management team maintain Comcare's Information Communication and Technology infrastructure and provide strategic leadership, governance, solutions, and advice for the...

  • Aps5/aps6 Policy Officers

    3 weeks ago

    Canberra, Australia HAYS Full time

    Exciting opportunity for an experienced APS5 or APS6 Policy Officer **Your new company** This large Federal Government Department is seeking an APS5 and an APS6 Policy Officer for a labour hire contract until the end of the financial year with a possibility of an extension. **Your new role** In this role, you will work in a team environment to assist in...

  • Aps5/6 Corporate Officer

    4 weeks ago

    Canberra, Australia HorizonOne Recruitment Full time

    The **Great Barrier Reef** is a massive tropical marine ecosystem of 3000 individual coral reefs, deep shoals, seagrasses and mangrove systems that support many thousands of marine species. Bigger than Italy, it stretches 2300 kilometres along Australia’s Queensland coast. The **Great Barrier Reef Marine Park Authority** (the Reef Authority) provide for...

  • Aps5 Privacy Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$50.00 - AU$55 per hour + Super **Job Type** Contract **Ref** BBBH99822_1679530536 **Contact** Connie Tong **Posted** about 2 hours ago - **12 Month initial contract plus possible extension**: - ** Hybird working option (2 days working from home per week is available)** Our client is currently...

  • Aps5 National Situation Room Team Leader

    4 weeks ago

    Canberra, Australia HAYS Full time

    A central agency recruiting an APS5 National Situation Room Team Leader. **Your new company** This Australian Government Department plays an important role in managing disasters and monitoring and situational awareness for domestic and international events that affect Australia and Australian interests. This position is offering a 12-month initial...

  • Aps5 Campaigns Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Seeking an APS5 corporate communications officer with experience in government holding a baseline clearance **Your new company** **Your new role** Your strategic thinking, coupled with your background in communications, will enable you to develop and implement internal communication strategies and campaigns. This role will utilise your strong...

  • Aps5 Compliance Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    **Location*** - Canberra, Australian Capital Territory - **Category*** - Executive - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 28-Mar-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159140 -As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record...

  • Aps5 Publishing Officer

    2 weeks ago

    Canberra, ACT, Australia SOS Recruitment Full time

    APS5 Publishing OfficerContract until 30 June 2024 with possibility of extension | Canberra Location | $49.85 per hour plus 11% superannuationOVERVIEWOur Federal Government client is currently seeking an experienced Publishing Officer to join their team at the APS5 level. Within this role you will responsible for quality assuring documents for publication,...