Software Applications Team Lead

2 months ago


Brisbane, Australia Genesis IT&T Pty Ltd Full time

The support team is a large and diversely skilled team with a dedicated focus on delivering a quality focused, reactive support and maintenance service for our established ‘best of breed’ solutions.

Supported by a team of professionals you will be responsible the management and oversight of customer raised incidents and will work with your team providing guidance, mentoring, direction and leadership to a group of individuals focussed on Support and Maintenance product related incidents, service levels and key performance goals.

**Key responsibilities will include**:

- Supervises daily service operations to ensure policy and procedures are in accordance.
- Proactive identification of areas of opportunity for improvement
- Utilise effective escalation to effectively manage the resolution of incidents within contracted service level timeframes.
- Assist the broader support team in all aspects of Incident and Problem management.
- Provide formal and regular feedback to the team regarding improved support opportunities, processes, and standards.
- Develop processes which align with ITIL to improve support performance for services provided by the team.

**To be considered for this position, requirements include**:

- 5 + years’ experience managing or supporting
- Hardware platforms and server architecture
- Agile Development Methodology
- Virtualization: VMware, Hyper-V, Citrix
- Integration and interoperability solutions
- Understanding of interfacing and HL7 messaging (desired)
- T/SQL or PL/SQL Experience (desired)
- ITIL certification (desired)
- Formal Management qualifications (desired)

The office is located in Brisbane city but allows the ability to work from home in a suitable environment when necessary. Travel may be required in this role.

***
We are actively interviewing for this position. To be considered for this position please
**02 9236 4500** or



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