Road Adjustor Team Leader
1 month ago
Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
**Your Role**:
This role is designed to be an “on the road” presence to represent the Chubb Claims experience for customers and to promote Chubb’s brand. The services of an adjuster will also be leveraged as a Chubb value proposition and will distinguish us from our competitors by adding value to our claims service.
This role will carry a portfolio of claims and will also manage a high performing, market leading, customer focussed team of Road Adjusters who handle Personal Lines & Commercial Property claims. This is achieved through daily coaching, mentoring and regular constructive feedback to ensure claims will be handled effectively and efficiently in accordance with Best Practice Guidelines, General Insurance Code of Practice & Claims Handling as a Financial Service.
You will work closely with other Team Leaders / Managers within the department, to develop and provide guidance and career development for team members. The role will provide support to the Property Claims Manager and will also offer support to the other Team Leads in the department during Catastrophes.The role requires a degree of technical expertise as you will be a technical referral point for the team and you will be required to travel interstate for claim escalations or presentations to the market.
**Your Responsibilities**:
Supervise a significant portfolio of Personal Lines & Property claims in both growth or new areas of the business, up to a predetermined value as agreed by the Property Claims Manager.
Adhere to the General Insurance Code Of Practice and Chubb’s obligations under its AFSL, as it applies to Claims Handling as a Financial Service
Administration, supervision and responsibility for the claims team.
Supervise compliance with Best Practice, GICOP & CHAAFS and provide regular reporting to the Property Claims Manager.
Be an escalation point for any difficult or sensitive claims, handling both internal and external stakeholders.
Respond to Stage One Internal Dispute Complaints and AFCA referrals.
Assist with allocation of new claims and authorizing payments where required.
Assist in conducting monthly audits.
Coordinate vendor review meetings as required.
Play a lead role in claims process evaluation and efficiencies.
Assist with project management of key change management initiatives.
Provide feedback on staff to reporting Managers / Team Leads.
Participate in vendor audits and provide feedback as required.
Attend underwriting and client review meetings as necessary.
Monitor market trends and developments and contribute to dissemination of information to key stakeholders.
Assist with external marketing and presentations which may require interstate travel.
Take the lead role in the development in claims efficiency projects.
Assist with Cat reporting and Management.
Any other reasonable tasks directed by Claims Management.
**Qualifications**:
**Your Skills & Experience**:
Experience with management of teams that manage claims of varying degrees of complexity.
Tertiary qualified - ANZIIF desired or progression towards.
Indepth technical expertise with Strata, ISR & Package business
Minimum 7 years insurance claims handling in Personal Lines & Commercial claims.
Understanding of the Insurance Contracts Act.
Experience in Broker training and forums.
Strong proven relationships with Brokers, underwriters and Claims Management.
Experience in the demands and understanding the needs of brokers.
Experience with understanding Large Loss reporting.
Experience in handling Cat’s, reporting and management.
Experience in leading or actively participating in presentations to Snr Management
Experience in identifying claims trends.
Strong written and verbal communication skills relative to claims handling.
Strong customer service skills.
Strong negotiations skills.
Experience in performing audits.
Experience with external speaking/presentations to the wider Insurance Market.
Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the C
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