Road Adjustor

Chubb is the world’s largest publicly traded property and casualty insurance company, with operations in 54 countries and territories and over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

**Your Role**:
This role is designed to be an “on the road” presence to represent the Chubb Claims experience for customers and to promote Chubb’s brand. The services of an adjuster will also be leveraged as a Chubb value proposition and will distinguish us from our competitors by adding value to our claims service.

**Your Responsibilities**:
This position reports to Property and Personal Lines Adjusting TL with Matrix reporting to line of Business Manager/s.

Act as Chubb Representative whilst visiting customers to gather
Information necessary as part of the claim process

Ability to be mobile and travel interstate for short periods of time as the
need arises and in times of Catastrophe

Ability to assist with general claims handling as the need arises

All claims to be handled from cradle to grave unless requested otherwise
by the Team Leads or the property Claims Manager

Adhere to the General Insurance Code Of Practice and Chubb’s
obligations under its AFSL, as it applies to Claims Handling as a Financial
Service

Make informed evaluations of damage and quantum and make every
effort to settle claims on site

Following Chubb’s Best Practice Guidelines and Claim Handling
instructions

Build strong relationships with Brokers to promote confidence and trust
in Chubb’s claims service

Liaise & build strong relationships with service providers i.e. builders and
restoration companies

Clearly identify potential fraud and subrogation issues

Engage with strategic stakeholders to ensure a smooth claim process

Effectively manage and control volume of work & diary

Identify and report internally on claims that are of significance to the
business, including large loss reporting requirements

All claims to be handled from cradle to grave

Conduct investigations of all aspects of reported claims including potential
fraud. Secure and/or file all supporting documentation and verify same for accuracy, relationship and completeness.

Establish accurate and timely reserves.

Seek technical assistance in handling claims exceeding delegated authority.

Maintain an active diary. Monitor same to achieve timely development of the file and timely disposition of the claim.

Promptly and properly document all developments in the claims documentation system

Exercise good judgement in reaching final disposition of claim by evaluating nature of loss, damage, coverage provided and applicable limits.

Effectively negotiate compromise settlements where appropriate.

**Effectively communicate with the following**: Claim Department, Customer Services, Risk Control, Underwriting departments, brokers, insureds, counsel, third parties and/or their legal representatives.

Recognise subrogation where applicable & forward the claim to the subrogation team.

Adhere to Insurance Contracts Act and all other relevant statutory rules and regulations.

Effectively control the use, work product and expense of outside vendors.

Any other duties as required by the Claims Manager

Accountable for taking all practical measures to ensure that the workplace is safe and without risk to health

**Qualifications**:
**Your Skills & Experience**:
Tertiary qualification (Degree preferred).
Relevant Industry Qualifications (ANZIIF) or studying towards.
Currently working as a Loss Adjuster or Internal Road Adjuster
3+ years’ experience in Loss Adjusting Property Claims both Commercial & Domestic
Written and verbal communication related to claims handling.
Good negotiation skills.
Excellent communication skills both written and verbal.
Excellent Customer Service Ethic.
Ability to influence & negotiate.
Proficient use of Microsoft Word/ Excel and ability to construct claim reports as required.
Ability to manage self & time effectively.
High level of attention to detail and accuracy.
Look for every opportunity to demonstrate Chubb’s value proposition in relation to Claims

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing s