Guest Service Agent

7 months ago


Geelong, Australia Holiday Inn Full time

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.


  • Guest Services Agent

    2 months ago


    Geelong, Australia Holiday Inn Full time

    Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. - Assist guests with check-in and check-out processes efficiently and accurately. - Provide information about hotel amenities, services, and local attractions to enhance the guest experience. - Up-sell products and special...

  • Reservations Agent

    2 months ago


    Geelong, Australia Holiday Inn Full time

    As a Reservations Agent, you will play a crucial role in ensuring exceptional customer experiences by handling reservation inquiries and bookings for our hotel. Your main responsibilities will involve providing friendly and efficient service to customers seeking information on our services, rates, and availability. Your outstanding communication and...


  • Geelong, Australia Fedex AMEA Full time

    FedEx Express are looking for experienced Operations Support Agent to join our Geelong Team! **About the role**: The duties of the role are varied but vital as it enables us to deliver on our customer service promises day in and day out. Enjoy the office environment whilst also being able to keep fit assisting with some warehouse duties. **Your Specific...


  • Geelong, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, Barwon Regional Cricket Hub - Geelong 3220** - Great career paths and development with an entrepreneurial organisation - Casual / Part - time position available - Enjoy a great work / life balance with mornings, evenings and weekend shifts This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and...


  • Geelong, Australia Superior People Recruitment Full time

    As a Customer Service Agent_, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth. In this role you will; - Create a positive customer experience by greeting and engaging valued customers - Complete rental and return transactions efficiently and accurately -...

  • Customer Service Agent

    7 months ago


    Geelong, Australia Superior People Recruitment Full time

    As a Customer Service Agent_, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth. In this role you will; - Create a positive customer experience by greeting and engaging valued customers - Complete rental and return transactions efficiently and accurately -...

  • Customer Service Agent

    7 months ago


    Geelong, Australia Superior People Recruitment Full time

    As a Customer Service Agent_, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth. In this role you will; - Create a positive customer experience by greeting and engaging valued customers - Complete rental and return transactions efficiently and accurately -...


  • Geelong, Australia CROSSMARK Full time

    We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry. - Casual role working approx 10 hours per week with opportunity to flex up! - Flexible and autonomous role with plenty of support from a national team - Opportunity to represent Australia's largest retail data...


  • Geelong, Australia SIXT Australia - VIC & SA Full time

    **About SIXT Australia** SIXT has arrived in Australia. Be part of this exciting new premium brand in Australia. Our vision is to be the best car rental company in Australia, by offering our customers the best service, the best rates and the best experience. SIXT is 100% owned by the NRMA, so our customers can take comfort in knowing they are dealing with...


  • Geelong, Australia HAYS Full time

    Reception and Customer Service **Your new company** Hays is partnered with a market leading, multinational manufacturer based in Geelong who are looking for a receptionist and customer service specialist to join their environmentally focussed organisation. **Your new role** As the receptionist/customer service star for this organisation, you will be...


  • Geelong, Australia Holiday Inn Full time

    Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience - A Food and Beverage Team Leader will coordinate and lead the F&B attendants to serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine. In...


  • Geelong, Australia Holiday Inn Full time

    **What is the job?** Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience - A Food and Beverage Attendant will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine. **Your day to day** -...


  • Geelong, Australia GMHBA Full time

    We have an opening for a Quality Assurance (QA) Lead to join our PHI Operations team. **About the role** The Quality Assurance Lead is responsible for monitoring and improving the quality of GMHBA’s Member Experience as it relates to our Agents adherence to quality and compliance. The role is accountable for the development and delivery of QA Frameworks...

  • Motel Manager

    18 hours ago


    Geelong, Australia Calibre Workforce Full time

    SET the bar for performance - LEAD an awesome team - FANTASTIC work culture and supportive owner **Full Job Description** **Calibre Workforce is a leading provider within the Hospitality sector. We work closely with iconic and respected venues throughout Victoria to deliver a high Calibre of staffing!** Reporting directly to the owner, this position will...


  • Geelong, Australia Holiday Inn Full time

    **What we offer** Roles such as this are rare. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing,...

  • Duty Manager

    1 month ago


    Geelong, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Night Auditor

    7 months ago


    Geelong, Australia Holiday Inn Full time

    Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day: Every day is different, but you’ll mostly be: - Processing payments including room...

  • Sales Agent

    18 hours ago


    Geelong, Australia Dash Group Full time

    Trade sales and Support - Full time permanent role - Supportive culture If you are an experienced sales consultant with trade knowledge or background, then this is the role for you. **The Company**: Fagg's Mitre 10 is a longstanding and well respected Geelong family timber and hardware business that prides itself on customer service and the safety of its...

  • Bartender

    4 months ago


    Geelong, Australia Timber Door Full time

    **About Us**: We are an exciting new wine bar nestled in the heart of Geelong, where we celebrate wine, spirits and the joy of good company. Our vision is to create a warm and inviting atmosphere where guests can discover and enjoy a diverse selection of beverages paired with delicious small plates. We are looking for passionate and friendly individuals to...


  • Geelong, Australia Club Chin Chin - Lucas Restaurants Full time

    Club Chin Chin - Lucas Restaurants Club Chin Chin is making its debut at GMHBA Stadium. We are looking for Geelong's top Bartenders to join our opening team. - The most popular restaurant in Melbourne is coming to Geelong! - Immediate start. Casual and full-time opportunities available - Thursday to Sunday shifts The Opportunity: Club Chin Chin is making...