Analyst, Client Experience

4 weeks ago

Sydney, Australia BlackRock Full time

Description

About this role

BlackRock Whole Portfolio Solutions Servicing Team - Analyst - Client Experience Management

BlackRock Overview

BlackRock is one of the world’s preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from detailed fundamental and quantitative active management approaches aimed at improving outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Whole Portfolio Solutions Servicing Team Overview

Exceeding the service expectations of our most complex clients at all stages of the client lifecycle is equal in importance to strong investment performance. The Whole Portfolio Solutions Servicing Team is a new pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm’s most complex clients.

The team was established in early 2021 to support the increasing number of clients choosing to partner with BlackRock to build investment solutions based on a whole portfolio approach. The team is now looking for an additional member based in Sydney.

Analyst Role Overview

As an Analyst in the team you will provide support to the dedicated client servicing leads for the firm’s most complex mandates. You will play an important role in building a deep and trusting relationship with these clients from a very early stage of the firm’s overall engagement and continue this partnership into an ongoing dedicated servicing role. By working with the firm’s most complex and demanding clients you will challenge yourself to understand intricate operating models and unique servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will have the satisfaction of delivering the best of BlackRock to clients with the goal of exceeding their servicing expectations.

Role Responsibilities
- Build a trusting relationship with clients and a deep understanding of their organization and their investment solution
- Support the design and documentation of a servicing standard that meets each client’s needs
- Deliver a dedicated service experience that exceeds this standard through proactive engagement
- Partner with niche design and implementation team members, to onboard and manage ongoing change for clients
- Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience
- Demonstrate your client relationships to understand how BlackRock can continuously improve its service proposition for complex clients

Experience and Skills
- Naturally exudes emotional ownership for client needs
- Excellent interpersonal skills and team-approach approach
- Operates effectively under pressure and working to tight deadlines
- Proficiency in independently prioritizing own work
- Problem solver who seeks to innovate and design solutions
- Appreciation for importance of process to manage risk
- Ability to understand complex investment portfolios
- A quick and curious learner who seeks to improve themselves and those around them

EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are s

  • Client Experience Analyst

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Macquarie Bank (not for Hatch)** Hatch is supporting Macquarie Bank to find a great Client Experience Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Macquarie...

  • Aladdin Client Business, Client Experience

    2 weeks ago

    Sydney, Australia BlackRock, Inc. Full time

    Aladdin Client Business, Client Experience, Associate **About this role** **Role Brief**: Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced...

  • Aladdin Client Business, Client Experience

    6 days ago

    Sydney, Australia BlackRock, Inc. Full time

    Aladdin Client Business, Client Experience, Associate - Sydney, Australia **About this role** Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced...

  • Aladdin Client Business, Client Experience

    2 weeks ago

    Sydney, Australia BlackRock Full time

    Description About this role Role Brief: Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients’ investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment? - If this sounds like you, then join our -...

  • Aladdin Client Business, Client Experience

    2 weeks ago

    Sydney, Australia BlackRock Full time

    Description About this role Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients’ investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment? - If this sounds like you, then join our - Aladdin ®...

  • Aladdin Client Business, Client Experience

    6 days ago

    Sydney, Australia BlackRock, Inc. Full time

    **About this role** Are you a highly motivated professional interested in building a career in FinTech? Are you interested in improving clients' investment processes? Do you grow by working with sophisticated clients and internal teams to solve complex problems in a fast paced environment? If this sounds like you, then join our Aladdin® business! As a...

  • Client Solutions Analyst

    3 weeks ago

    Sydney, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks’ leave- - Work where we work best - Hybrid office/work-from-home environment- - Work in an award-winning Investments Team - this role is available due to successful promotions within the team.- About the business/role - The role of the Client solutions analyst is to work closely with the Head of...

  • Client Onboarding Analyst

    2 months ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Wealth Management- Contract or TemporaryOur client is an global wealth management business looking for a Client Onboarding Analyst to join their team in Sydney on an initial 12 Month contract. This role will work closely with the business’ key stakeholders to facilitate a smooth and efficient client on-boarding process. **Key...

  • Client Solutions Analyst

    5 days ago

    Sydney, New South Wales, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks' leave Work where we work best - Hybrid office/work-from-home environment Work in an award-winning Investments Team- this role is available due to successful promotions within the team. About the business/role The role of the Client solutions analyst is to work closely with the Head of Client Solutions...

  • IT Client Support Analyst

    3 weeks ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values...

  • Analyst, Major Client Group Property

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Analyst, Major Client Group Property **Analyst Major Client Group Property** - **You are ambitious**: - **We are a specialised property lending team with a diverse mix of experience.**: - **Together we can drive sustainable business growth for our clients** **See** **Yourself** **In** **Our** **Team** The Major Client Group serves over 1,600 clients in...

  • Analyst, Major Client Group Property

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Analyst, Major Client Group Property **Analyst Major Client Group Property** - **You are ambitious**: - **We are a specialised property lending team with a diverse mix of experience.**: - **Together we can drive sustainable business growth for our clients** **See** **Yourself** **In** **Our** **Team** The Major Client Group serves over 1,600 clients in...

  • Client Support Analyst

    4 weeks ago

    Sydney, Australia GTreasury Full time

    **Client Support Analyst (Remote - Sydney Metro Area)** **Summary**: GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity,...

  • Client Support Analyst

    3 weeks ago

    Sydney, Australia GTreasury Full time

    **Client Support Analyst (Remote)** **Summary**: GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Client Support Analyst

    2 months ago

    Sydney, Australia GTreasury Full time

    **Client Support Analyst (Remote)** **Summary**: GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and...

  • Client Kyc/aml Onboarding Analyst

    2 months ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- Contract or TemporaryOur client is seeking a **KYC/AML analyst from a custodian or fund services provider for a 6-month contract**. The KYC/AML analyst will support the business objectives by providing support services to the Client Development team which is responsible for the leadership of overall client and business...

  • Client Success Analyst

    2 months ago

    Sydney, Australia Wellness Edge Pharmaceutical Full time

    **What you’ll do**: - Optimize and grow existing campaigns - Focus on retention and growth of your clients by understanding their business and meeting their goals - Resolving technical, product, or account issues - Technical tasks include but are not limited to: data analysis, optimizing traffic sources, troubleshooting indexation issues, testing URL...

  • Client Onboarding Analyst

    5 days ago

    Sydney, New South Wales, Australia Anton Murray Consulting Full time

    Sydney- Wealth Management- Contract or TemporaryOur client is an global wealth management business looking for a Client Onboarding Analyst to join their team in Sydney on an initial 12 Month contract.This role will work closely with the business' key stakeholders to facilitate a smooth and efficient client on-boarding process.Key Responsibilities: Facilitate...

  • Client Solutions Analyst

    5 days ago

    Sydney, New South Wales, Australia Perpetual Full time

    More time off for the things that matter - Up to 6 weeks' leave Work where we work best - Hybrid office/work-from-home environment Work in an award-winning Investments Team- this role is available due to successful promotions within the team. About the business/role The role of the Client solutions analyst is to work closely with the Head of Client...

  • Client Services Analyst

    2 weeks ago

    Sydney, Australia Dynatrace Full time

    As a Performance Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc) and help them answer questions about site performance and user engagement, helping to drive improved customer experience for their customers and improve their business. As a Client Services Analyst, you’ll work...