Client Value Manager

3 months ago

Sydney, Australia Corporate Travel Management Full time

**About CTM**

**Show Group** is at an exciting phase in its development Here at the CTM family we are on the lookout for a like-minded individual to join the Show Group team in the position of **Client Value Manager.**
If you want to be part of something special - APPLY NOW*

**About the Role**
Reporting directly to Head of Sales & Client Management, the role of CVM is a pivotal one that is responsible for maintaining and enhancing the relationships with our clients across the Entertainment, Sport and Group categories while also identifying and capitalizing on cost savings and efficiency opportunities.
This role primarily involves client retention, account services, client communication, feedback collection, product & technology support, performance tracking and analysis.

CTM prides itself on a suit of marketing leading proprietary technology such as CTM Portal, Fare Forecaster, Lightning, CTM Mobile, Scout, Tramada and Sleep Space, all which form part of the value proposition that the CVM will delivery, administer and manage to Entertainment, Sport and Group customers.
Working in a strong team environment, account management, commercial tasks, attention to detail, time-sensitive situations, exceptional customer service and delivering results under tight deadlines are just some of the areas you will naturally enjoy and excel in.

Working in production travel doesn't always adhere to a typical 9-5 office hours. At times we all need to be flexible to meet the needs of our customers and the production schedule. As a result, there may be instances where you may need to work beyond regular office hours to fulfil the project commitments.

A passion for delivering exceptional account service and how that translates to an exceptional customer experience will go a long way.

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Health and Wellness benefits
- x2 Wellness/Chill-out Days
- Training and Development opportunities
- Annual Volunteer Day
- Blended work arrangements with hybrid WFH flexibility

**APPLY NOW to get started with your career at CTM

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