Concierge

3 weeks ago

Newcastle, Australia Adecco Full time

Support function leads with administrative duties in a variety of large projects
- Challenge yourself in this demanding and fast paced opportunity
- Assist and collaborate in an innovative and high functioning workforce

The Concierge is responsible for being the first point of contact for a location, providing a friendly, welcoming presence to the Defence Force Recruiting brand.

**Client Details**

DFR is on a mission to recruit the right people, in the right numbers, at the right time to support the ADF to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
- Be you, and we'll be better together._

To find out more about our great employee benefits and what it's like to be part of the team, reach out to our friendly talent acquisition team.

**Description**

The Concierge will play an important role by responding to all in-person queries and deliveries as well as maintaining established security arrangements and processes.

**You will**:

- Act as the first point of contact for building enquiries including deliveries and visitors
- Ensure office space is kept clean and maintains standards expected across Workplace Health and Safety, and security requirements
- Ensure sign in process and passes for building access are appropriately administered and returned, maintaining building security and following security processes at all times
- Report any maintenance or cleaning requirements, as soon as these are brought to attention/escalated
- Manage signage as required across location and the in/out-flow of packages and deliveries
- Deliver security requirements across all physical and personnel aspects of the location, aligned to the requirements established by the Security Manager
- Ensure all documentation relating to WHS and Security are maintained and current throughout location
- Act as key point of contact for in location security incidents, recording and reporting immediately to Security team
- Provide security administrative support and coordination, administering security clearance processes in line with Security team's established process and AGSVA's requirements, ensuring all policy and legislative requirements are met
- Maintain open communication with AGSVA and other relevant stakeholders, as and when required
- Support Adecco DFR Security team with requesting security clearances, reset passwords, request/remove sponsorship of security clearances, arrange temporary access and any other aspects of the security process where support is required
- Facilitate site induction, as required for staff in location, including visitors and new starters, and pre-departure or post travel briefings
- Provide administration and coordination support, as required for Centre Coordinator, across activities such as WHS and engagement initiatives
- Prepare documentation for annual audits and registration requirements, as required
- Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of Defence and the DFR Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia

**Profile**

To be successful in this role, you will have previous experience working as a Security Officer.

**Your background will demonstrate**:

- A background or understanding of defence/ defence industry is desirable.
- Previous experience in a customer facing and/or Security Officer role
- Understanding of AGSVA Security Requirements
- Previous experience in the creation and maintenance of Government documentation
- High level of attention to detail
- High level of organisation and time management skills

**Job Offer**

If eligible, please attach your resume and a cover letter introducing yourself and telling us what attracted you to the position and value you believe you can add to this role.

Note: Your cover letter should be no longer than 800 words.

Applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. Please connect with us at any time during the recruitment process for a confidential conversation if you require assistance to participate fully in our recruitment process.

DFR_C_168370119792824

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