Technology Support Officer

3 weeks ago

Geelong, Australia City of Greater Geelong Full time

**Technology Support Officer**:
**Job no**: 498664

**Work type**: Permanent Full Time

**Classification**: Band 5 ($76,355- $86,617 pa)

**Categories**: Information Technology

**About the role**

**Work type: Permanent, full-time**
**Classification: Band 5 ($76,355 - $86,617)**

Key responsibilities include:

- Ensuring all help desk interactions are logged through the help desk software.
- Providing efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an on-site and IT Help Desk environment.
- Maintaining and supporting mobility fleet and associated relevant technologies.
- Proactively cultivating and maintaining strong team relationships among colleagues on a formal and informal basis across all council functions.
- Participating in the out of hours support pool.
- Supporting and troubleshooting the tablet and smart phone fleet.

**About you**
To be successful in this role you will have high level customer service skills as well as understanding of computer architecture including hardware and networks.

Essential Experience:

- Tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment or lesser formal qualifications with substantial experience.
- Excellent working knowledge of Windows operating systems.
- Ability to effectively develop an understanding of the functions, processes, and procedures of Corporate Systems.
- Awareness of server roles and responsibilities.
- Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.

**Create our future together at the City of Greater Geelong**
At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit **apply** - we’d love to meet you

**A career with us**
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language. Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:

- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
- IVF, surrogate and miscarriage bereavement leave
- training and career development opportunities
- a healthy and safe environment
- our employee wellbeing program
- corporate membership rates at Swim Sport and Leisure facilities
- unlimited access to LinkedIn Learning

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 18 Mar 2024 11:00 AM AUS Eastern Daylight Time
**Applications close**: 24 Mar 2024 11:55 PM AUS Eastern Daylight Time

  • Security, Systems

    3 weeks ago

    Geelong, Australia Gateways Support Services Full time

    Lead our ICT and System strategy managing a team of 6 - Give purpose to your expertise and join our non-for-profit organisation - Attractive salary Package! **Security, Systems & Technology Manager** Here is a fantastic opportunity to join our ICT Team at Gateways Support Services! We are a not-for profit organisation, providing support to Australians...

  • Technology Training Officer

    1 week ago

    Geelong, Victoria, Australia Barwon Water Full time

    Location: Geelong, flexible- Statuses: Flexible; Full time; Part time- Duration: PermanentAbout the role Impactful and innovative training role, part of business wide uplift Community values centric organisation Flexible and supportive working optionsAre you an innovator and seeking to bring collaboration to a significant digital capability uplift across...

  • Technology Support Officer

    2 weeks ago

    Geelong, Australia City of Greater Geelong Full time

    **Technology Support Officer - Community Care**: **Job no**: 498548 **Work type**: Temporary Full Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Information Technology **About the role** In this role, you will provide dedicated efficient and quality support to the Community Care Department staff on all City’s information and...

  • Aps5 Site Technology Officer

    2 weeks ago

    Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - IT & Digital - **Salary** - $60.67 AUD - $60.67 AUD Hourly - **Posted** - 23-Feb-2024 - **Work type** - Casual/Temp - **Contact** - Claudia Leiva - **Reference** - BH-157510-1 - **Applications close 15.00 PM AEST, 6th March 2024** **Mandatory: Australian Citizenship required to work within Federal...

  • Administration Support

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Great work-life balance Part Time opportunity- $30.46 to $33.23/ hours Fixed term part time (2 months)Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie...

  • Support Coordinator

    5 days ago

    Geelong, Australia Gateways Support Services Full time

    Multiple Vacancies - Permanent Full Time - Attractive hourly rate & Salary Packaging **About us**: At Gateways, we all have one thing in common, the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for children and adults with a disability and their families to maximise their...

  • Support Coordinator

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Multiple Vacancies Permanent Full Time Attractive hourly rate & Salary PackagingAbout us:At Gateways, we all have one thing in common, the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for children and adults with a disability and their families to maximise their quality of...

  • Support Coordinator

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    $44.92 per hour plus salary packaging Monday Friday Hybrid role Based in GeelongAbout usOur staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at Gateways all have the one thing that in common and that...

  • Activity Officer

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Attractive annual salary Fixed term contract Geelong locationGateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people, dog people...

  • Technology Delivery Lead

    3 weeks ago

    Geelong, Australia City of Greater Geelong Full time

    **Technology Delivery Lead**: **Job no**: 498648 **Work type**: Permanent Full Time **Classification**: MSP **Categories**: Information Technology **About the role** We are seeking a dynamic and results-driven Technology Delivery Lead to join our team. In this role, you will play a pivotal role in leading the delivery of cutting-edge projects, leveraging...

  • Support Coordinator

    4 weeks ago

    Geelong, Australia Gateways Support Services Full time

    $44.92 per hour plus salary packaging - Monday - Friday Hybrid role - Based in Geelong **About us** Our staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at Gateways all have the one thing that in...

  • Executive Support Officer

    1 week ago

    Geelong, Australia genU Karingal St Laurence Limited Full time

    Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered._ ***: **Hey You**: Join genU as an...

  • Activity Officer

    4 weeks ago

    Geelong, Australia Gateways Support Services Full time

    Attractive annual salary - Permanent full time - Geelong location Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people,...

  • Recruitment Officer

    6 days ago

    Geelong, Australia Gateways Support Services Full time

    Be part of a highly dynamic and collaborative environment - $70,000 - $75,000 (dependant of skill and experience) + Super + Salary Packagi - Free onsite parking **About us**: At Gateways, we all have one thing in common: the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Immediate start in Geelong North Parttime (3 days/week) 3 Months contract Supportive and enthusiastic team and environmentAbout usOur staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at Gateways all...

  • Vps3 Administration Support Officer

    2 weeks ago

    Geelong, Australia HAYS Full time

    State Government | Full time | Geelong VIC **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. I am currently partnered with a State Government Agency who is...

  • Activity Officer

    6 days ago

    Geelong, Australia Gateways Support Services Full time

    Attractive annual salary - Fixed term contract - Geelong location Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people,...

  • Aps3 Participant Support Officer

    1 week ago

    Geelong, Australia HAYS Full time

    Full time, Federal Government opportunity in the heart of Geelong! **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. My Federal Government Client located in Geelong VIC, is...

  • Aps3 Participant Support Officer

    4 weeks ago

    Geelong, Australia HAYS Full time

    Federal Government | 18 months | Full time **Your new company** Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. My Federal Government Client is currently seeking multiple APS3...

  • Activity Officer

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Attractive annual salary Permanent full time Geelong locationGateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people, dog people...