Major Incident Officer

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Major Incident Officer**

Temporary 6 months (possibility of conversion to ongoing)

Grade 7/8

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

**About the Role**
We are looking for an experienced IT Major Incident officer to join our Operations and Service Integration team. In this role you will plan, manage and control the major incident management process, including the day-to-day functioning, reporting and improvement of major incident management in accordance with agreed service levels and frameworks. The Senior Major Incident Officer will ensure incident related risk is mitigated and services are delivered in line with organisational and customer expectations. This role is being advertised as temporary with the potential of being converted to ongoing.

**Accountabilities will include**:

- Manage the daily operations and improvements in Major Incident Management activities including co-ordinating resources to support major incidents to ensure relevant KPIs are met and service disruptions minimised
- Ensure that incidents are handled according to agreed procedures, thereby reducing the impact of the incident to the business
- Ensure that resolved incidents are properly documented to enable monitoring and analysis to inform and support continuous improvement of customer services
- Monitor the effectiveness of the major incident management process, produce appropriate management information and report on process performance including cost benefit analysis for improved service uptime as a result of more effective major incident management
- Build strong strategic relationships with stakeholders to ensure long-term success, efficient communication channels and optimal major incident process delivery

**To be successful in this role you will have**:

- An ITIL certification and tertiary qualifications in a relevant field.
- Experience with SIAM.
- Must have ServiceNow experience.
- Demonstrated experience in working with Business Stakeholders.
- Proven experience in MIM processes, tools, and best practice methods
- Experience in working with a team of major incident managers to ensure that major incidents are managed according to agreed procedures
- Ability to co-ordinate the 24x7 major incident management roster to ensure resources are available as needed to support major incident activities
- Strong communication and interpersonal skills and ability to work collaboratively with internal and external stakeholders and multiple service providers
- Experience in monitoring and providing management reporting on the effectiveness of major incident management processes
- Proven experience in co-ordinating root cause analysis using a structured approach

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Closing Date: Friday 13th January 2023 at 9:59am (AEST)

**You Belong Here**
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

  • Major Incident Officer

    5 days ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Major Incident OfficerTemporary 6 months (possibility of conversion to ongoing)Grade 7/8The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.About the RoleWe are looking for an...

  • Major Incident Support Officer

    6 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Major Incident Support Officer, 2 x Temporary (until end June 2024) positions available** - 2 x Temporary positions available, until end June 2024, with possible conversion to ongoing or extension. - Salary range: $101,947 - $112,849 plus employers contribution to superannuation - Genuinely flexible working arrangements - State of the art offices in Sydney...

  • Major Incident Manager

    6 days ago

    Sydney, Australia Interactive Pty Ltd Full time

    **LOCATION(S)** - Sydney **POSITION** - Permanent - **DEPARTMENT** - IT & Telecomms - At Interactive, we’re not just a tech company; we’re a dynamic force in the tech landscape, constantly growing and evolving. Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter. As the **Major Incident...

  • Major Incident Manager

    5 days ago

    Sydney, New South Wales, Australia Interactive Pty Ltd Full time

    LOCATION(S) SydneyPOSITION Permanent- DEPARTMENT IT & Telecomms At Interactive, we're not just a tech company; we're a dynamic force in the tech landscape, constantly growing and evolving.Join our renowned Incident Management Team, geared up to tackle any technical challenges our customers may encounter.As the Major Incident Manager, your role goes beyond...

  • Major Incidents Manager

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **Provide visible leadership in Major Incident Management** - **Drive collaboration and strategy in key service areas** - **Access to world leading technology and tools** **Do work that matters** We move at pace and push the boundaries to deliver industry-leading solutions. The size and scale of our business means that with us, you’ll work on real-life...

  • Major Incidents Manager

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Provide visible leadership in Major Incident Management- Drive collaboration and strategy in key service areas- Access to world leading technology and toolsDo work that mattersWe move at pace and push the boundaries to deliver industry-leading solutions. The size and scale of our business means that with us, you'll work on real-life problems and develop...

  • Global Major Incident Specialist

    4 weeks ago

    Sydney, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...

  • Global Major Incident Specialist

    5 days ago

    Sydney, New South Wales, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Major Incident Manager

    4 days ago

    Sydney, Australia AMP Full time

    Major Incident Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Major Incident Manager

    5 days ago

    Sydney, New South Wales, Australia AMP Full time

    Major Incident ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Hiring for Major Incident Management, Sydney

    2 weeks ago

    Sydney, Australia Carecone Pte Ltd Full time

    Role: Major Incident Management Location: Sydney, NSW Position: Permanent MM (Major incident Management) - Manager (immediate Requirement) - Onsite Sydney (2 days in the office) Consultant who has a good understanding of MIM Needs to have good understanding of Project Management Experience working with remote teams and...

  • Major Incident

    1 week ago

    Sydney, Australia Rabobank Full time

    **About us** Rabobank Australia is the world’s leading specialist in food and agribusiness banking. We are structured as a cooperative. Our purpose is clear: we enable our clients to feed the world sustainably. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients....

  • Service Operator

    3 weeks ago

    Sydney, Australia DFP Recruitment Services Full time

    **Job description**: **Client**: NSW Government (details TBA) **Hours**: full-time (40 hours per week) **Location**: Macquarie Park/WFH (hybrid) **Start Date**: ASAP **Duration**: 6 months **Pay Rate**: $100 per hour + superannuation **Checks**: full working rights, references, police check **Key Accountabilities**: - Act as the first line owner for...

  • Critical Incident

    5 days ago

    Sydney, New South Wales, Australia Cover-More Full time

    Description:Are you ready to grow your career in Insurance?Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveler's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...

  • Critical Incident

    5 days ago

    Sydney, New South Wales, Australia Cover-More Group Full time

    Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveler's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many...

  • Incident Responder

    3 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **_You are _**_a problem solver with a strong background in IR and or Security Operations Centre (SOC) _ - **_We are _**_one of the best and most advanced Cyber Security teams in Australia. _ - **_Together we can _**_contribute to protecting the Group, Customers and Community _ **Your business**: The Technology division delivers the Group’s information...

  • Incident Manager

    5 days ago

    Sydney, New South Wales, Australia Ingenico Full time

    Date:May 26, 2023- Company:Location: Sydney, AU, 2000Incident ManagerIngenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce...

  • Incident Responder

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    _You are __a problem solver with a strong background in IR and or Security Operations Centre (SOC) _- _We are __one of the best and most advanced Cyber Security teams in Australia. _- _Together we can __contribute to protecting the Group, Customers and Community _Your business:The Technology division delivers the Group's information technology and banking...

  • Incident Manager

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    A 6-month Incident Manager opportunity working for a government agency **Your new company** This Incident Manager role is a great job opportunity of working for renowned government agency based in Macquarie Park. **Your new role** ***As an Incident Manager, your role is to monitor IT events and systems, as well as a defined level of incident (including...

  • Cyber Incident Responder

    2 months ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    **You are** a problem solver with a strong background in IR and or Security Operations Centre (SOC) - **We are** one of the best and most advanced Cyber Security teams in Australia. - **Together we can** contribute to protecting the Group, Customers and Community **Your business**: The Technology division delivers the Group's information technology and...