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Field Technical Specialist

1 month ago

Macquarie Park, Australia Abbott Laboratories Full time

Welcome to Abbott We’re glad you’re here. We create better, healthier lives every day at Abbott, and we invite you to be part our journey.

**About us**

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

The **Field Technical Specialist **role is an excellent opportunity based in **Macquarie Park** to join our **Cardiac Rhythm Management** team.

This role is responsible for providing technical expertise at implant/follow up and troubleshooting. As well as supporting Territory Managers and clinicians at Pacemaker and** **Implantable Cardioverter Defibrillator** **(ICD) clinics.

**Main responsibilities**:

- Attend field visits to observe device implants and checks with colleagues.
- Support implantation of pacemakers, defibrillators and CRT devices at the direction of your Manager.
- Conduct and provide technical support and advice at post op follow ups and clinics.
- Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to better understand the key objectives designed to drive business growth.
- Develop relationships with, and service key customer groups.
- Conduct education/training to hospital staff.
- Identify customer needs and communicate these to appropriate Territory Manager.
- Maintain and update product knowledge including actively participating in internal and external training sessions.
- Knowledge of and commitment to the requirements of the Quality Management System.

**Minimum Experience/Qualifications required**:

- Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
- Abbott Low and High Voltage Product Certification is preferred
- Minimum 1 year working with Abbott CRM products.
- Expert communication skills and customer service skills.
- Experience using Microsoft Office Suite i.e. Word, Excel, PowerPoint

**Benefits for our employees, these include**:

- Free onsite parking
- Onsite gym and barista
- Leading Learning and Development opportunities
- Wellness programs
- Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity.

**Capabilities**:
**_ Abbott First_** - Servant Leadership; Ownership; Transparent; One Team; Judgment

**_ One Step Ahead_** - Insight Driven; Decisiveness; Anticipatory Problem Solving

**_ Play to Win_** - Drive the Market; Strategic; Results Focused

**_ Powered by People_** - Build Trust; Coach & Develop; Create Culture; Inclusive

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

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