Customer Experience Specialist

3 weeks ago

Sydney, Australia Talent International Full time

**Job Details**:
**Location**

**Salary**

$60000 - $75000 per annum

**Job Type**

Full Time

**Ref**

JO-
2208-560149

**Contact**

Carly Llorente

**Posted**

27 minutes ago

**Who we are**:
***
We're Talent, a leading tech and digital recruitment specialist, with a presence across 16 cities and a yearly revenue close to $600+ million, we're proud to still be independently owned and operated - and we still believe that being different is the key to progress.

This belief is why we've made a commitment to
_break from the pack_. We have the drive to do things better, reshaping the contractor experience.

We offer a fast-paced, fun and team orientated workplace that supports personal growth, and rewards loyalty and top performance. Talent was recently voted by Gallup as one of the
**TOP 40 places in the globe to wor**k and the only recruitment agency on the list
***

**What we need**

***
Our Melbourne Branch leads the way and has grown to over 40 consultants and 1200 contractors. We are seeking a Customer/Contractor Experience Specialist to act as the point of contact for new and existing contractors.

Your brand-new role will see you perform the following tasks:

- Act as the point of contact for Contractors providing exceptional customer service
- Work closely with Account Managers assisting them in ensuring compliance across all pre-employment screening requirements, including police checks, rights to work, finance certifications, insurances, and relevant position qualifications where relevant
- Produce timely reports such as Contractor extensions, new starters, and other ad-hoc reporting as required
- Maintaining OH&S processes and manage all associated processes
- In conjunction with Head Office, based in Sydney, assist with payroll processes or other contractor queries. Be first point of contact for Contractor liaison i.e., triaging queries regarding - timesheets, payroll, Engage etc
- General Office Management activities including organising Contractor and Staff events, ordering of stationery and office supplies

**Knowledge, skills, and experience**
- Sound organisational and administrative skills with a strong attention to detail
- Ability to learn and utilise CRM/databases
- High-level writing and communication skills
- Excellent interpersonal skills, with a polite and professional manner
- A team player who is self-motivated and shows initiative
- Excellent troubleshooting and problem-solving skills

***
This role suits a passionate, social and customer service focused individual with a willingness to develop relationships with people. No two days will be the same, you will have the opportunity to learn and develop your skills for a leading recruitment company offering the following benefits:

- Flexible working - work from home 2 days per week and 3 days in central CBD location, close to Southern Cross train station, plus an extra day off per month
- Free access to Gym and training sessions
- Lifestyle incentives and bonuses
- Annual conferences
- Fun, friendly, and supportive team culture

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