Collections Officer

2 weeks ago

Sydney, Australia Dynatrace Full time

A Collection A/R Analyst is responsible for the investigation, analysis, and resolution of collection problems, the collection of past due accounts and preparation of collection reports.
- Communicate with customers to resolve billing issues and secure payment on invoices.
- Maintain and produce Microsoft Excel spreadsheets for customer account reconciliation.
- Act as a liaison between the Sales Reps and the customer in resolving payment issues.
- Resolve issues regarding short payments, over payments, unapplied payments, write-offs, purchase orders, credit terms, and contracts.
- Prepare delinquent accounts for legal action.
- Notify appropriate department of billing inaccuracies.
- Promptly respond to all account receivable inquires.
- Process write-off’s.
- Balance month end cash and A/R.
- Perform other duties as required.

**Qualifications**:

- 1-5 years Collection experience.
- Proficient with Microsoft Office products.
- Excellent organization/time management, planning and prioritization skills.
- Excellent analytical and problem solving skills.
- Ability to work independently as well as part of a team environment.
- Ability to develop a strong relationship with internal/external customers.
- Excellent interpersonal skills with strong customer service orientation.
- Excellent written and oral communication skills.
- Highly motivated, energetic and committed to getting results.
- Proven ability to use strategy to take a collection problem from start to finish.

**Desired Skills/Competencies**:

- Experience with NetSuite, Microsoft Office and Blackline.
- Basic accounting background and math aptitude.

**Additional Information**:
If you are looking for a company that values, encourages and rewards employees, and provides the work environment where you can best use your talents and grow professionally, you've come to the right place.

**Discover more perks & benefits**:
**Company Description**:
LI-1204

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