See more Collapse

Customer Service Consultant

1 month ago

Sydney Central Business District, Australia EML Full time

**Customer Service Consultant**:
NSW - Sydney CBD Workers Compensation Full Time

**If you have Customer Service Experience and want to make difference in peoples lives this role is for you **
- **Help injured Police, Emergency Services and Health workers get their lives back**:

- **No Industry Experience needed, fully paid training to be provided**:

- **Competitive salary + Flexible Working + So many more Benefits**
- Here are just some of the employee benefits we offer at EML:_
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**THE ROLE**

As a Case Manager in the **Police, Emergency Services and Health portfolios** your role plays a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment. As part of the workers compensation process, you will be paying the injured workers wages and any treatments that are approved.

We are looking for individuals with exceptional customer service and organisational skills who can thrive in a fast-paced environment. If you are looking for a new career where your work makes a difference in someone’s life, this is the role for you

This will be a** Permanent position** based in the **Sydney office**, with **flexibility to work from home once you complete training.**

**YOUR RESPONSIBILITIES**
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
- Ensure active and timely strategies are implemented to improve recovery and return to work outcomes

**ABOUT YOU**
- You come from an exceptional customer service background and have a passion for helping people
- You thrive in a fast-paced environment
- Enjoy working collaboratively within a supportive team environment
- Passion for resolving conflicts and can handle challenging conversations
- Organised with excellent time management skills
- Thrive on working in a team environment and collaborating with others
- Background in retail and hospitality is desired but not essential

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4000 dedicated employees.** We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

We have other current jobs related to this field that you can find below

  • Customer Service Consultant

    2 weeks ago

    Sydney Central Business District, Australia Robert Half Full time

    Develop your career in customer service with an industry leading healthcare provider with enviable culture! **The Company** This is a chance to become part of a dynamic and expanding organisation at the forefront of the healthcare industry. They are actively seeking a customer service superstar who is looking to grow their career and diversify their...

  • Customer Service Consultant

    4 weeks ago

    Sydney Central Business District, Australia Bank Australia Full time

    Posted: 20/11/2023 Closing Date: 20/12/2023 Job Type: Permanent - Full Time Location: Sydney CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement...

  • Customer Service Consultant

    4 weeks ago

    Brisbane Central Business District, Australia Pure Source Recruitment Full time

    Positive, supportive and social environment in beautifully modern office space - Regular working hours of 8:00am - 5:00pm Monday - Friday, with no overtime **About the Role** - Reporting directly to the Customer Service Team Leader, you will be working within a small team of Customer Service Consultants to respond to and resolve inbound customer enquiries...

  • Customer Service Consultant

    1 week ago

    Brisbane central business district, Queensland, Australia Pure Source Recruitment Full time

    Positive, supportive and social environment in beautifully modern office space Regular working hours of 8:00am 5:00pm Monday Friday, with no overtimeAbout the Role Reporting directly to the Customer Service Team Leader, you will be working within a small team of Customer Service Consultants to respond to and resolve inbound customer enquiries in an...

  • Customer Service

    3 weeks ago

    Sydney Central Business District, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 536185**Job Summary**: - 6 Month Contract, with Strong Views for Permanency- Entry Level Customer Service - Training & Development Provided- Located in St Leonards, with Work-From-Home Flexibility Offered **The Organisation** We...

  • Customer Solutions Consultant

    4 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Ongoing temporary roles as customer solutions consultant, flexible Hybrid WFH model **Your new company** Our client is a Private Sector Authority who are searching for Customer Solutions Consultant to join the Contact Centre in Enoggera. This role will provide customer service support to our internal and external stakeholders. The role offers hybrid...

  • Customer Care Consultant

    4 days ago

    Sydney Central Business District, Australia EML Full time

    **Customer Care Consultant**: NSW - Sydney CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Customer Solutions Consultant

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Assist the leading provider of integrated services in ANZ and receive a variety of employee benefits **Your new company** Our client’s purpose is to create and sustain the modern environment by building trusted relationships with our customers. In addition, they are the leading provider of integrated services in Australia and New Zealand. They provide a...

  • Customer Service Representative

    2 weeks ago

    Sydney Central Business District, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 538989**Job Summary**: - Location: St Leonards - Close to Public Transport (Flexibility Offered) - Entry Level Customer Service - Training & Development Provided - Japanese Proficiency in Speaking and Writing is required. **The...

  • Customer Service Officer

    1 week ago

    Brisbane central business district, Queensland, Australia Chandler Macleod Full time

    Customer Service ConsultantUtilise your previous customer service experience to contribute to the growth one of Australia's largest financial and superannuation institutions. An organisation that supports its staff by providing advanced training and career progression is seeking customer service call centre consultants. Located in the Brisbane CBD, close to...

  • Member Services Consultant

    2 months ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** There aren't many organisations in Australia that can lay claim to such a long history or to being Australia's first registered health fund, but we can. rt health is a not for profit organisation that provides health cover to transport and energy industry employees and continues to grow today to ensure we provide simple health insurance...

  • Employee Services Consultant

    3 weeks ago

    Sydney Central Business District, Australia icare NSW Full time

    **Sydney NSW** - Bring your customer service and administrative skills to icare! - 12-month, full-time position, Great team culture - Hybrid working environment, offering starting salary of $75K + super **About the Role** Provide support across the employee lifecycle assisting all icare employees. Identify opportunities to improve the employee experience,...

  • Service Improvement Consultant

    3 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Service improvement analyst - $600-648 per day - Burwood - 5-month contract could go perm **Your new company** This government organisation is currently seeking a Service Improvement analyst to join the team on a 5-month contract with potential to go permanent. They are located in Burwood and offer some WFH options. **Your new role** As a Service...

  • Customer Services Representative

    1 week ago

    Sydney Central Business District, Australia HCF Full time

    **About rt health** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...

  • Customer Relations Consultant

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Leading Insurance Company | Perm FT | Hybrid Working | Brisbane-metro | $65k + 13% Super | ASAP Start **Your new company** Join the largest Australian and New Zealand-owned Insurance organisation today! This leading Insurance company is looking for an experienced Customer Relations Consultant to join their Triage team in inner-Brisbane. You will work on...

  • Member Service Consultant

    2 weeks ago

    Perth Central Business District, Australia Fuse Recruitment Full time

    Member Service Consultant - **Location**: - Perth CBD - Western Australia - **Work Type**: - Full Time - **Salary**: - Up to AU$65000 per annum + Package + WFH Flexibility - **Reference**: - 21096 - **Our client is on the hunt for a Member Service Consultant to join their team!** Our client is a National Super Administrator, who service some of...

  • Member Service Consultant

    2 weeks ago

    Perth Central Business District, Australia Fuse Recruitment Full time

    Member Service Consultant - **Location**: - Perth CBD - Western Australia - **Work Type**: - Full Time - **Salary**: - Up to AU$59000 per annum + Super + WFH Flexibility - **Reference**: - 21096 - **Our client is on the hunt for a Member Service Consultant to join their team!** Our client is a National Super Administrator, who service some of Australias...

  • Customer Service Officer

    1 week ago

    Brisbane central business district, Queensland, Australia Karlka Recruiting Group Full time

    Ongoing on hire position Federal Government Agency QLD CBD or SA LocationAbout the companyKarlka Recruiting Group has partnered with aFederal Government Agency to engage an APS3 & APS4 Customer Service Officer.***This position is located in their busy QLD CBD or SA***office for anOngoing on-hire positionstrong performance and attendance.DutiesThe APS3...

  • Customer Service Officer

    2 weeks ago

    Brisbane Central Business District, Australia Chandler Macleod Full time

    **About the company**: As one of Australia's largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies. This is a great opportunity for an experienced Customer Service Officer to join a high performing and highly awarded Call Centre team, where their passion is...

  • Customer Service Consultant

    1 week ago

    Brisbane Central Business District, Australia HAYS Full time

    Transactional Banking - Contact Centre Role - Full Time - Inner Brisbane - $53k - $70k + super - WFH Flex **Your new company** This position is with a well-established Australian customer-owned Bank, based at their new Brisbane office. **Your new role** You will provide Customer support within the Transactional banking space (opening accounts, account &...