Social Media Coordinator

1 week ago

Melbourne City Centre, Australia Department of Health Full time

Role purpose
The Social Media Coordinator is responsible for executing the department's social media content calendar and community managing responses that our updates and activity generate.
The role will proactively monitor social channels and conversations, moderate channels, and actively engage with the department's social community. They will escalate emerging issues of concern and suggest strategies to resolve these issues.
They will report on social media activity and performance.
They will stay up to date with the latest social tools, trends and test new social media platforms.
They work closely with the social media content producers, providing support for social media channel planning, and ensuring feedback on social media performance.
As appropriate, they may also be required to provide surge support to other policy portfolios to ensure effective media and communications services can be delivered by the Branch during emergency, crisis and peak periods.
Technical expertise
- Demonstrated understanding of the public service, health sector and the operation of government.
- Proven experience in working within social media functions for high profile public organisations, including community management/moderation
- Strong understanding of social media channels and social media best practice
- Proficient using multi-social posting and moderation programs
- Proficient producing and presenting social media reports
- Strong computer skills using Microsoft Office and Adobe Suites.

Knowledge and skills
*
- Planning and organising: identifies processes, tasks and resources required to achieve a goal; identifies more and less critical activities and operates accordingly, reviewing and adjusting as required; develops and implements systems and procedures to guide work and track progress; recognises barriers and finds effective ways to deal with them.
- Service excellence: constantly looks for continuous improvement opportunities and ways to innovate, and encourages others to do the same; takes responsibility for correcting problems promptly and without becoming defensive; makes specific changes in work methods to improve outcomes, quality and timeliness of service; monitors client and stakeholder satisfaction.
- Stakeholder management: takes concrete steps to add value for the stakeholder; links people with other areas (as appropriate), monitors client and stakeholder satisfaction; constructively deals with stakeholder issues.
- Self-management: plans and prioritises work to ensure outcomes are achieved; resists the temptation to react immediately without taking time to think things through; uses strengths to contribute constructively and consciously manages the impact of own weaknesses; anticipates own reactions to situations and prepares accordingly.

Personal qualities
*
- Detail focus: observes fine details. Identifies gaps in information; looks for logical sequences of information; highlights practical considerations of plans and activities.
- Drive and commitment: enthusiastic and committed; demonstrates capacity for sustained effort and hard work; sets high standards of performance for self and others; enjoys a vigorous and dynamic work environment.
- Flexibility: adaptable; open to new ideas; accepts changed priorities without undue discomfort; recognises the merits of different options and acts accordingly.
- Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group.

**Qualifications**:
A tertiary qualification in communications, writing, marketing or another related discipline, or equivalent experience, would be desirable.
Mandatory Vaccination Policy

**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health

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