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Progress Drawers Invoicing Team Member

4 months ago

Adelaide Region SA, Australia HAYS Full time

We are seeking ambitious individuals to join this Big 4 bank who are leaders in the Loan & Mortgages market

**Your new company**

This market leader provides a range of innovative financial solutions to suit the unique needs of their clientele. With strong values, this prominent brand has established a high performing culture producing a quality, customer focused service. This is a great place for someone who is looking to embark on a career in banking, where your career will be developed from day one through world-class training and development.

**Your new role**

As a Progress Drawers Invoicing Team Member, you will be working as part of a large and distinguished team across the Mortgage Operations unit. Your role will involve, but will not be limited to:

- Assisting customers, bankers and brokers in all areas relating to the construction stages of their home/investment loans
- Answer inbound calls from their Builders Hotline
- Undertaking investigations and ensuring customer follow up where necessary
- Actioning daily reports
- Managing and investigating customer enquiries
- Completing complex invoice payments
- Excellent call flow management and efficient response to queries and requests
- Prior experience in a contact centre-based role is required

**What you'll need to succeed**
- Attention to detail and accuracy
- Sound technical abilities and abilities to learn and navigate systems
- Strong customer focus
- Ability to identify and respond to risk
- Ability to utilise analytical thinking and problem-solving capabilities to effectively solve for customer’s loan requirements.
- Ability to use sound judgement and decision-making
- Ability to collaborate and work with others towards a common goal in an open and inclusive manner.
- Sharing knowledge and experiences with others and leveraging common knowledge to achieve objectives

**What you'll get in return**

Being able to work with a high level of accuracy in a deadline driven environment, combined with a passion to best service customers will be key to your success. Full time hours in this ongoing casual assignment, you will be part of a dynamic, supportive and high achieving culture. Located just outside the city, you will have access to free parking on-site and a competitive hourly wage.

**What you need to do now**

**LHS 297508**#2773066