Export Customer Care Representative
7 days ago
3 days in the office, 2 days WFH
- Full training provided
- South Wharf, Melbourne
**JUMP ABOARD AND BUILD YOUR CAREER IN SHIPPING AND SUPPLY CHAIN & LOGISTICS. FULL TRAINING PROVIDED. APPLY TODAY**
Our client moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries and is the third largest container shipping group, making them well equipped to move cargo from door-to-door, on a global scale.
- Multiple opportunities, based in South Wharf, Melbourne 2km from CBD
- Easy-to-commute location and easy access to public transport
- Hybrid working (3 days in the office, 2 days WFH) after completing training
- Full training provided - direct industry experience is NOT required
***
**Jump Aboard**
**Culture & Benefits**:
Their culture is embodied by boldness, imagination, and excellence. With these values at the core of their business, the workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.
As part of their employee experience offering they offer an excellent number of perks including:
- Flexible working options - (3 days in the office, 2 days WFH)
- Annual health checks for all employees
- Study leave and study reimbursement
- Discounted car parking at the DFO South Wharf
- Subsidised MYKI tickets
- Corporate rates with ANZ Bank
- Novated car leasing
- Social Club activities all year round
- Discounts at selected food outlets
- Discounted access to Push Fitness
- Opportunity to participate in volunteer initiatives
- Access to 3000+ learning resources and courses
- Opportunity for career development in Asia Pacific, Europe and other office locations globally
**About the Role**:
**2 x Export Customer Care Representative (Perm, FT)**
The role is to be the first point of contact for customers in receiving, processing booking, sending booking confirmation and manage booking amendments and cancellations.
**About you**:
To be successful in these roles, you will need:
- 1-3 years of experience in customer service or sales support or sales administrative roles
- Good keyboard and computer skills with the ability to pickup systems
- Customer oriented approach with excellent communications skills, both written and verbal
- Problem-solving skills with the ability to foster relationships with customers
- Able to multitask and work autonomously with minimum supervision
As the group embarks on a large-scale transformation journey, this calls for their team members to be both bold and exemplary to achieve the needs of their evolving business. They are growing and changing the way they serve their customers. If you are willing to roll your sleeves up and contribute to this journey, APPLY TODAY and we would love to hear from you
**If you are a New Zealand citizen and looking to relocate to Melbourne, Australia, you are more than welcome to apply.**
**Please note that remote working in overseas and interstate locations will not be considered.
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