Duty Manager

2 months ago

Broadbeach, Australia SOFITEL Full time

**Company Description** Our Hotel**

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel located in the heart of Broadbeach. We are situated just 200m from patrolled beaches and our hotel features 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views.

We are an equal opportunity employer who strives for excellence and customer satisfaction.

Reporting to the Hotel Manager, this role is integral to the daily operation of the hotel. You will be responsible for the Front Office, Telephones (PABX) and Concierge functions and will liaise with other Departments to ensure that the hotel maintains five-star standards.

This hands-on leadership role will allow you to share your passion for exceptional service by driving service initiatives and coaching, motivating and engaging your team to ensure that our guests have a memorable experience that makes them feel welcome and valued, exceeding their expectations.

**Qualifications**
- Previous Duty Manager experience preferably within a luxury hotel environment
- Exceptional communication and interpersonal skills that will see you develop strong rapport with guests and colleagues
- A confident and proactive problem solver, with strong conflict resolution skills
- The innate ability to remain calm under pressure and when responding to emergency situations
- Exceptional time management skills will help you in managing competing priorities in this fast-paced service environment
- Excellent attention to detail and a genuine commitment to delivering 5-star service
- Experience with Opera Cloud, valid RMLV and First Aid and CPR is advantageous
- RSA (essential)

**Additional Information** What’s in it for you**:

- Work in a luxury environment surrounded by the best people in the industry
- Heartist benefit card offering discounted rates in Accor properties worldwide
- Discounted parking on site
- Learning programs through our Accor Academy
- Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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