Federal Court of Australia IT Service Desk Technician
1 day ago
We are seeking a Technical Support Professional for Judiciary and Staff to join our IT Service Desk team. In this role, you will be responsible for providing 1st and 2nd level IT support to the judiciary and staff, serving as the initial point of contact with clients within a small team. You will answer calls to the IT Service Desk, monitor email and IT Service Portal queries, and log these interactions in the Ivanti Service Manager tool. Possible queries will be resolved, and where not possible escalated to other support teams. Clients of the IT Service Desk include Judges, Registrars, Members, and Registry staff, along with external clients who utilize the Court's eApplications. You will deliver quality ICT support services to clients, possessing excellent communication skills, written and verbal, and the ability to understand, troubleshoot, and provide support via phone, remotely, and in-person. Additionally, you will record all incidents, service requests, and problems in the IT Service Management Tool and manage individual work queues, as well as assist in team queue management. You will also create knowledge base articles for use by judges and court staff and within IT. The ideal candidate will possess technical skills to support clients working in a Microsoft environment on Windows 10 using M365 suite, user administration, deployment of hardware, SOE, and approved software, and printer support and vendor engagement.
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Court Services Coordinator
3 days ago
Canberra, ACT, Australia Federal Court of Australia Full timeRole OverviewThe Court Operations Officer will be a key member of the Court Support and Improvement Team, providing high-quality support services to Judges, Registrars, and their staff. The role involves carrying out a diverse range of tasks and performing various courtroom activities, including setting up courtrooms, handing up documents, and operating...
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Canberra, ACT, Australia Federal Court of Australia Full timeKey ResponsibilitiesThe successful candidate will be responsible for delivering quality ICT support services to clients, including answering calls to the IT Service Desk, monitoring email and IT Service Portal queries, and logging these interactions in the Ivanti Service Manager tool. Possible queries will be resolved, and where not possible escalated to...
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Court Support Specialist
3 days ago
Canberra, ACT, Australia Federal Court of Australia Full timeJob SummaryWe are seeking a highly motivated and organized individual to join our team as a Court Operations Officer. This is a key role within the Court Support and Improvement Team, responsible for providing high-quality support services to Judges, Registrars, and their staff.The successful candidate will be required to carry out a diverse range of tasks...
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Court Operations Officer
3 days ago
Canberra, ACT, Australia Federal Court of Australia Full timeAbout the RoleThe Court Operations Officer will be a key member of the Court Support and Improvement Team, providing high-quality support services to Judges, Registrars, and their staff. The role involves carrying out a diverse range of tasks and performing various courtroom activities, including setting up courtrooms, handing up documents, and operating...
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IT Support Specialist
1 day ago
Canberra, ACT, Australia Federal Court of Australia Full timeJob DescriptionThe Federal Court of Australia is seeking a highly skilled IT Support Specialist to join its team. As a key member of the IT Service Desk, you will be responsible for providing 1st and 2nd level IT support to the judiciary and staff. Your primary responsibility will be to serve as the initial point of contact with clients within a small team,...
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Canberra, ACT, Australia Federal Court of Australia Full timeJob OverviewThe First Level IT Support Specialist for Federal Courts will be responsible for providing 1st and 2nd level IT support to the judiciary and staff, serving as the initial point of contact with clients within a small team. This role involves answering calls to the IT Service Desk, monitoring email and IT Service Portal queries, and logging these...
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IT Support Specialist
1 day ago
Canberra, ACT, Australia Federal Court of Australia Full timeCompany OverviewThe Federal Court of Australia is a leading judicial institution that plays a critical role in upholding the rule of law and delivering justice to the community. Our organization is committed to providing high-quality services to our clients, including Judges, Registrars, Members, and Registry staff.
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Judicial Assistant Manager
3 days ago
Canberra, ACT, Australia Federal Court of Australia Full timeJob DescriptionThe Court Operations Officer will be responsible for providing high-quality support services to Judges, Registrars, and their staff. The role involves carrying out a diverse range of tasks and performing various courtroom activities, including setting up courtrooms, handing up documents, and operating courtroom technology.This is a casual...
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Help Desk Technician
6 days ago
Canberra, ACT, Australia Kinetic IT Full timeAbout the PositionWe are seeking a skilled Help Desk Technician to join our team. The successful candidate will play a crucial role in delivering exceptional customer service and resolving IT-related issues for our clients.Responsibilities:Troubleshoot and resolve IT-related issues over the phone or remotelyProvide high-level customer service and support to...
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Help Desk Specialist
7 days ago
Canberra, ACT, Australia Kinetic IT Full timeAbout the OpportunityWe are seeking a talented and skilled IT professional to join our team as a Service Desk Technician. As an integral part of our service delivery model, you will play a critical role in resolving IT-related issues and requests received through the business.As a Service Desk Technician, you will be responsible for:Troubleshooting and...
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Help Desk Professional
1 day ago
Canberra, ACT, Australia Federal Court of Australia Full timeJob DescriptionKey ResponsibilitiesProvide Quality IT Support Services: Respond to IT-related queries and issues from clients via phone, email, and instant messaging.Solve Technical Issues: Troubleshoot and resolve technical problems using ITIL-based best practices and the Ivanti Service Manager tool.
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Esri Australia Federal Sector Partner
3 days ago
Canberra, ACT, Australia Esri Australia Full timeAs a Client Success Manager, you will have the opportunity to work closely with our Federal Government sector clients to understand their business needs and develop strategies to drive growth and increase revenue.About the CompanyEsri Australia is a leading provider of geographic information system (GIS) solutions, and we are committed to delivering real...
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Desktop Support Technician
7 days ago
Canberra, ACT, Australia Kinetic IT Full timeAbout the PositionWe are currently seeking a highly motivated and experienced IT professional to join our team as a Service Desk Technician. As a key member of our service desk team, you will be responsible for providing technical support and assistance to internal stakeholders, as well as collaborating with cross-functional teams to resolve complex...
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Canberra, ACT, Australia Australian Federal Police Full timeAs a member of the Australian Federal Police, you will be part of a diverse and inclusive team that values different perspectives and approaches. Our organization recognizes that our collective intelligence and diversity are what make us stronger.We offer a wide range of opportunities for graduates who are passionate about law enforcement and willing to...
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Technical Service Agent
7 days ago
Canberra, ACT, Australia Kinetic IT Full timeJob DescriptionAs a Service Desk Technician at Kinetic IT, you will play a vital role in supporting the delivery of high-quality technology solutions to our clients. You will be responsible for providing technical assistance and guidance to internal stakeholders, as well as collaborating with cross-functional teams to resolve complex issues.Your key...
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Technical Service Officer
1 day ago
Canberra, ACT, Australia Federal Court of Australia Full timeSalary InformationThe successful candidate will be offered a competitive salary package, commensurate with their experience and qualifications. The current salary range for this position is $80,341 - $87,572 per annum, plus 15.4% superannuation.From March 2025, the salary range will increase to $84,228 - $91,809 per annum, plus 15.4% superannuation.
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IT Support Professional
7 days ago
Canberra, ACT, Australia Kinetic IT Full timeAbout the RoleWe are currently seeking a motivated and detail-oriented individual to join our team as a Service Desk Technician. As a key member of our service desk team, you will be responsible for providing technical support and assistance to internal stakeholders.Your key responsibilities will include:Responding to and resolving IT-related incidents and...
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Federal Government IT Contractor
7 days ago
Canberra, ACT, Australia ADL Group Australia Full timeJob FunctionWe are seeking a highly skilled Federal Government IT Contractor to join our team at ADL Group Australia.The successful candidate will be responsible for managing and maintaining a large-scale Linux fleet, as well as implementing centralized patching and management solutions.Key responsibilities include optimizing Linux builds for performance,...
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Federal Government Cloud Advisor
5 days ago
Canberra, ACT, Australia ENGINEERINGUK Full timeJob Title: Federal Government Cloud Advisor We are seeking a seasoned professional to join our AWS Professional Services team in Australia as a Federal Government Cloud Advisor. This role involves providing strategic guidance and advice to federal government customers on cloud adoption and growth.The successful candidate will have experience delivering and...
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Australian Federal Police Team Member
6 days ago
Canberra, ACT, Australia Australian Federal Police Full timeJob Title: Pacific Policing Initiative Design Team MemberCompany Overview: The Australian Federal Police (AFP) is a key contributor to the Australian Government's efforts to enhance regional security and stability. Our mission is to provide dynamic and effective law enforcement to the people of Australia. We recognize the importance of building partnerships...