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Team Manager Relationship Support

1 month ago

Bendigo, Australia Bendigo & Adelaide Bank Full time

**Your new role is just a few clicks away.**

Closing date: 7th June 2024.

We are looking for an experienced team leader with proven success in leading an efficient and effective high volume and service level driven team. Your unwavering focus on people capability and development, and your ability to coach and lead your team results in them achieving outstanding performance.

Your strong customer focus and experience managing complex customer relationships will ensure your success in this role.

Ideally you also have experience or exposure to lending, particularly business banking, retail or operational banking teams.

**As the Team Manager Relationship Support, you’ll get to**:

- Lead your team of Relationship Associates & Senior Relationship Associates who work closely with our Business Banking Lenders to provide customer service excellence by delivering a seamless experience for the customer.
- Support your team to be their best: 1-on-1’s, training new staff, on-going coaching to uplift capability, performance management.
- Achieve agreed success measures through team performance and operational and service excellence: ensure consistent, customer focused, cost effective and quality support is provided to the Group’s customers, partners and other departments.
- Allocate work using a real time Workflow Management program (ActiveOps), manage escalations, planning and reporting.

This position is a 12-month Fixed Term Contract until July 2025 covering a period of Maternity Leave. This role can be based anywhere across Australia provided you have access to one of our corporate offices or regional centres. Hybrid ways of working are core to how we operate today with an expectation of a minimum 2 days working from an office and the remainder can be worked from home if this is your preference.

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s most trusted retail bank, our purpose is - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance, and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We appreciate the support recruitment agencies give businesses every day, however, we have got this. Our recruiters will reach out to our agency panel if we need a helping hand.

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