Desktop Support Analyst
1 month ago
Location:
- Canberra- Job Type:
- Contract- Posted:
- about 1 hour ago- Contact:
- Carissa Burgos- Discipline:
- General IT
- Reference:
- 257889Our Federal Government Client is seeking a Desktop Support Analyst.
This is a long-term contract role with an initial contract duration until 30 March 2024, located at our client's office in ACT. The role involves on-site work with potential for remote arrangements, and flexibility is considered based on operational requirements.
Interstate applicants will be considered, however training on-site for a minimum period of 8 weeks is **mandatory**. Travel to various locations/sites within the ACT and interstate may be required.
- Responsible for incident management and request fulfilment of end user devices
- Queue management via the department's service management tool
- Windows Operating System (OS) Administration
- Build and preparation of Windows OS and Office 365 devices for deployment
- Face-to-face user support and training (including for VIP staff)
- Windows OS and Office 365 System Administration
- Knowledge Base Development
- Compiling and troubleshooting issues before progressing to Tier 3 teams, as well as working with the Tier 1 team
- Providing videoconferencing support to departmental staff
To be successful in this role you should have:
- Excellent verbal and written communication skills
- Ability to work collaboratively within and across teams
- Ability to quickly learn new processes and procedures.
- Interested in career development, Self
- Development, training and furthering their career
- A passion for delivering excellent customer service
- Strong problem solving and troubleshooting skills with good attention to detail
- Ability to multi-task and manage priorities
The closing date for this role is on 14 September 2023.
Expression of Interest for other Network Engineer roles will remain open until 30 September 2023.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
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