Desktop Support Technician

3 weeks ago

Canberra, Australia Commonwealth Bank Full time

**Who we are**

End User Experience (EUX) build, run and monitor some of the Group’s largest platforms and systems. The role we play and the work we do empowers our people to achieve more, and provides our customers with better outcomes. Joining EUX means you’ll be working with a group of people dedicated to delivering the best workplace technology experience for all teams across the Group. We’re focused on providing the latest tools, technology, and resources to enhance the way our teams work together.

**Why we need you**

As someone who never shies away from a challenge, let us present ours to you. We’re working to re-architect and modernise our operating landscape, enabling our colleagues to provide seamless solutions to millions of people. We have a relentless focus on innovation and keeping the bank operational & secure. And we want your help.

**Do work that matters**

As a **Desktop Support Technician **, you will be responsible for providing technical support and assistance to end-users in a fast-paced, dynamic environment. You will be required to troubleshoot and resolve desktop, software, and hardware issues for internal colleagues. In this role, you will also be responsible for maintaining and upgrading laptops, desktops and peripherals in campus locations as well as Branch.
- Provide desktop support to end-users, both in-person and remotely.
- Install, configure, and troubleshoot desktop hardware and software.
- Troubleshoot and resolve desktop and peripheral issues.
- Maintain and manage hardware inventory.
- Provide timely and effective communication to end-users and IT management.
- Collaborate with other IT teams to resolve complex issues.

We’re interested in hearing from people who possess the following:

- 2-3 years of experience in desktop support/ field service.
- Strong knowledge of desktop operating systems, such as Windows and macOS.
- Experience with desktop hardware and peripherals.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment
- Valid drivers licence

**Working with us**

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. You’ll be empowered to do your best work and contribute to the future success of the Group. We really love working here, and we think you will too.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 28/06/2023

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