Sales Assistant

2 months ago

Melbourne, Australia Neve Jewels Group Full time

**Sales Assistant**

**Hours**:24 hours per week, working any 3 out of 7 days including weekends and public holidays on rotation.

**The Company**:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

**About this role**:
We are looking for a luxury Jewellery Sales Assistant to join our successful sales team based in the famous jewellery location of **Melbourne**.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

**How you’ll contribute**:

- **Client Engagement and Consultation**: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
- **Product Knowledge**: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
- **Sales Performance**: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
- **Customer Experience**: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
- **Brand Ambassadorship**: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
- **Collaboration**: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

**About you**:

- You boast 1-2 years of experience across the luxury jewellery sector
- Proven track record in smashing sales targets within a similar retail environment
- You are a bubbly, confident communicator with experience handling phone, video & face to face consultations
- Tech savvy - ability to pick up CRM and can troubleshoot to resolve issues smoothly
- Adaptability - capacity & desire to adapt to learning new systems & processes with ease
- Motivated Self-Starter - you take initiative on tasks without being told what to do
- Team Player - you like to share the knowledge, the wins & lend a helping hand fostering a collaborative & copacetic workplace
- Proactive Problem-Solver - ability to think critically in solving problems with innovative ideas or prevent them
- Outstanding Communication skills - ability to write & speak in a clear, concise & engaging manner across differing channels
- Customer Centricity - you are all about tailoring the customer experience, understanding their needs, & obtaining feedback in the form of reviews to support continuous improvement
- Results Oriented - ability to strive for excellence and to approach challenges with a positive mindset
- Passionate & Creative - you have a passion for luxury products & a sense of creativity when styling products

**Your Benefits**:

- Competitive salary
- Commission structure
- Referral scheme
- 20 days holiday per annum plus bank holiday pro rata
- Exclusive employee discount %
- Your personal milestones matter, enjoy a day off on your Birthday
- Play a pivotal role in cultivating a youthful & dynamic team culture in your location
- Synergise with the ANZ team to solve unique problems with bespoke solutions
- Be a valuable part of an honest, caring & hardworking team
- Partner with a global luxury brand on its journey of expansion across ANZ
- Elegant & stylish working environment empowering you to deliver amazing consultations
- Continuous learning & growth opportunities as the business sets roots
- Acting as a Brand Ambassador you’ll champion our unique business model
- Build relationships with influential characters in luxury extending beyond the showroom

**Next Steps?**

Could you be our next Sales Assistant Superstar
- Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religi

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