Support Desk and Document Management Administrator

7 days ago


Brisbane, Australia PERSOLKELLY Full time

PERSOLKELLY is seeking ICT Support Desk and Electronic Record Management Administrators to work with our Government client in Brisbane City. - ASAP Start - AO3 and AO4 Roles - Queensland Government Team - Brisbane City Location

**PERSOLKELLY** is seeking **_Support Desk and Electronic Record Management Administrators_** to work with our Government client in Brisbane City.

**_In these roles you will be responsible for:_**
- Lead the implementation of periodic system upgrades, including system design and configuration, user acceptance testing, change management, data conversion and updates to procedures and documentation.
- Undertaking projects into specialist areas as required and providing high level professional advice for Records and eDRMS solutions within the Department
- Analyse business requirements and identify information management improvement opportunities
- Review document and records-centric business processes to increase effectiveness using eDRMS and the optimal management of electronic document and record management
- Clearly communicating complex information management issues to a diverse range of target groups
- Leading the development and administration of an information reporting framework, including statistical, quality audit, security and archiving reports.
- Developing policies, procedures, standards and work instructions relating to the management of documents and records using an eDRMS
- Liaising with other records and information management practitioners and professionals to maintain an effective user network and develop professional knowledge and skills in the area of business information systems.

**_About You:_**
- For this role, we will consider how well you:_
- Demonstrate the ability to administer and maintain an eDRMS, including the development, configuration, testing and implementation of recordkeeping solutions.
- Demonstrate the ability to deliver training to ensure appropriate use of eDRMS technology.
- Demonstrate high-level problem analysis/resolution skills and the ability to develop innovative solutions to complex problems.
- Have well developed communication skills including negotiation, consultation and training experience across a diverse range of clients and stakeholders.

Job reference number: 210163495

Please note only successful applicants will be contacted.

QLD Licence
- LHL-02514-D2P2F

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.


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