Contact Services Officer

2 weeks ago


Melbourne, Australia The Royal Melbourne Hospital Full time

Reference Number- 70823- Position Title- Contact Services Officer- Location- The Royal Melbourne Hospital - City Campus, Parkville- Award- Admin Officers [10]- Advertisement text**Contact Services Officer**
- **Provide support our Facilities Management Support Desk.**:

- **12 Month Fixed Term**:

- **Monday to Friday hours - 80 hours per fortnight**
- **Salary packaging benefits + 5 weeks Annual Leave + Monthly ADO**

**About the role**

Working within a multi-skilled team and reporting to the Helpdesk Manager, the contact services officer position will have a broad range of responsibilities, including:
- Help Desk support
- Customer Service
- Data Entry
- Processing of purchase orders, invoices
- Fielding Engineering, Biomedical and Fleet Management inquiries
- Dispatching tasks to field technicians
- General Administrative Duties

**About you**
- Demonstrated administration experience
- Experience with Facilities Management-related software systems
- Strong computer skills, proficiency in MS Office - Word, Excel and PowerPoint, and databases
- Attention to detail, ability to work under pressure and ability to meet deadlines
- Excellent written and verbal communication skills, professional phone manner
- Exceptional people and customer service skills
- The ability to complete additional shifts where required,
- If you are a team player who is passionate and committed to providing customer service, then get in touch**Why work with us?**
- Career progression opportunities to suit your professional development goals
- Enjoy excellent work-life balance working in a supportive and collaborative team
- Salary packaging, onsite car parking and, close to public transport

**Interested?**- Selection Criteria- Essential: Provide examples and details of your customer service experience.
- Essential: Provide detailed experience of using a digital maintenance systems or facilities management based software?
- Desirable: Provide detailed explanation of managing purchase orders and invoices?- Contact Person- Nathanael Sneddon- Contact Number- 93428222- Closing Date- 20/07/2023



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