Enrolment Processing and Contact Centre Officer

3 weeks ago


Melbourne, Australia Dixon Appointments Full time

Multiple roles vacant - Training provided
- Start 9th January until 6th April
- Located close to Flinders Street train station
- **Post-Secondary Education**:

- **Supportive team environment**:

- **Full-time hours, Monday - Friday**

**COMPANY**:
Delivering accredited courses designed to help adults complete their secondary education and educational short courses.

**ROLE**:
The Enrolment Processing and Contact Centre Officer is a member of the Student Administration Team. The Customer Service Enrolment Officer will be responsible for entering and processing student enrolments, whilst also taking payments for courses over the phone and answering any queries they may have.

**RESPONSIBILITIES**:

- Undertake the enrolment of all student categories into the Student Management System within required timeframes.
- Taking high volume of calls from prospect students, making cash payments and answering any queries they have.
- Build a profile for the different categories of enrolments to aid accurate processing.
- Maintain accurate student files and case records, data entry, and ensure timely identification and logging of issues in accordance with standards, policies and procedures.
- Process student enrolments including accredited and short courses enrolments.

**ABOUT YOU**:

- Demonstrated customer service or call centre experience.
- Excellent communication skills.
- Experience with Student Management Systems is preferred but not essential.
- Ability to pick up systems fast and hit the ground running.
- Prior experience in Higher Education is desirable with an understanding of the industry.
- The ability to handle a high volume of enrolments and phone calls.
- Motivated with strong attention to detail.
- Must be double vaccinated.

**Benefits**:

- On the job training provided.
- Campus located close to public transport.
- Work as part of a collaborative and supportive team environment.

**Culture**:
The University is committed to providing a diverse, inclusive and respectful working environment for all staff.

***

**The Next Step**:
**Ref #NB69361**

200069361_166936319890725



  • Melbourne, Australia Osborne Richardson Australia Full time

    **Salary**: $30-$35 per hour **Location**: VIC - Melbourne **Ref**: Contact Centre **Description**: Our Local Government client is seeking an experienced and motivated Contact Centre Officer to join their team. As a Contact Centre Officer, you must be able to sit & take calls continually all day, answering and resolving customer enquiries on restricted...


  • Port Melbourne, Australia Life Saving Victoria Full time

    Life Saving Victoria is currently on the search for a customer contact officer. - Contribute to an organisation with purpose - Connect with the community. - Passionate and supportive culture A great opportunity exists for a professional customer contact Officer to join the LSV Public Training team. Bring your passion and efficiency and make a difference to...


  • Melbourne, Australia Jetstar Full time

    **Challenge yourself in a fast-paced** **role supporting Jetstar’s Contact Centre.** - ** Fantastic opportunity to represent the Jetstar Contact Centre as an SME within our head office-based Customer team.** - ** Permanent full-time opportunity based in Melbourne.** Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low...


  • Melbourne, Australia Telstra Health Full time

    Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia. Telstra Health...


  • Melbourne, Australia Sawyer Sourcing Full time

    **National RTO with 10,000 students**: - **Progressive and fun environment**: - **Fantastic scope for advancement** We are seeking an Enrolments Officer and a Team Leader for a fast paced RTO delivering courses all over Australia. With a growth in learner numbers, we are expanding the Enrolments team of 8 and are looking for someone who will enjoy being...


  • Melbourne, Australia Mercer Full time

    **Contact Centre Analyst** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...


  • Melbourne, Australia BankVic Full time

    **30th May, 2024**: **About BankVic**: We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge...


  • Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Customer Service/Call Centre, IT and Telecommunications, Medical Reference: 70166 **Contact Services Officer - Command Centre Facilities Management - **Work alongside key Clinical &...


  • Melbourne, Australia UP Education Full time

    **Who are we?** Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are Registered Training Organisation’s (RTO’s) that works with employers, industry, and students to achieve exceptional training results. We live and breathe building and construction. We intimately understand the industry and have strong relationships...


  • Melbourne, Australia Marie Stopes Australia Full time

    About us:  Our Vision: Your body, Your choice, Your future We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services. We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide...

  • Enrolment Officer

    2 weeks ago


    Melbourne, Australia Swinburne University of Technology Full time

    Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are looking for an experienced Enrolment Officer to join the Swinburne Open Education Team. As the Enrolment officer, this position is responsible for the processing of student enrolments and related...


  • Melbourne, Victoria, Australia Ingenico Full time

    Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 7,500 people. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keep anticipating the evolution of commerce worldwide. We provide merchants with a comprehensive and innovative range...


  • Melbourne, Australia HOBAN Recruitment Full time

    Would you like to work close to home? Looking for your next Customer Service based role in Melbourne's eastern suburbs? - Hourly rates from $30/hr + super - Regular hours - Weekly pay! - Development and growth within large organisations - Training provided in all new assignments **Your skill set**: - Customer focused - Have the customer at the centre of...


  • Melbourne, Australia Marsh Pty Ltd Full time

    Mercer is seeking candidates for the following position based in Melbourne:Training Specialist, Contact CentreWhat can you expect?Mercer is seeking a dynamic and innovative individual to join our Pacific Contact Centre team based out of Melbourne as a Contact Centre Training Specialist. In this role, you will provide effective induction training services to...


  • Melbourne, Australia BankVic Full time

    **02nd February, 2024**: **About BankVic**: **We are the bank for police, emergency & health workers.** BankVic exists to strengthen the communities which we serve with an aim to build healthy communities that are financially, socially and environmentally sustainable. It's these beliefs that drive our work and underpin our certification as a certified B...


  • Melbourne, Australia BankVic Full time

    **30th May, 2024**: **About BankVic**: We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victoria Police officers, we have since grown to over 120,000 members from the police, health, and emergency services. Because we’re small, we each have a greater impact. We challenge...


  • Melbourne, Australia BankVic Full time

    **05th April, 2023**: **About BankVic**: **We are the bank for police, emergency & health workers** BankVic exists to strengthen the communities which we serve with an aim to build healthy communities that are financially, socially and environmentally sustainable. It's these beliefs that drive our work and underpin our certification as a certified B...


  • Melbourne, Australia BankVic Full time

    **12th January, 2023** At BankVic, going further is what we do. We’re focused on making banking better for Police, health, and emergency service workers so they can focus on making our community safer and healthier. To succeed, we need great people to join our team. People as committed as we are, to serving those who serve the community. Our Member Growth...


  • Melbourne, Australia Education Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 08/05/2023 Organisation: Education **Salary**: Salary not specified Occupation: Other Reference: 1340327 **Selection Criteria**: **SC1** Capacity to undertake routine support tasks across a range of functions in one or more work areas within a school environment. **SC2**...


  • Melbourne, Australia IAG New Zealand Full time

    Create impact as a **Manager - Contact Centre Technologies** Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready? **YOUR ROLE** In this role your day to day will be centre around providing world class contact centre experiences for IAG’s customers and colleagues. You will be responsible for the day to day...