Head of Digital Delivery

2 months ago

Brisbane, Australia Virgin Australia Full time

**Work type**:
Max Term

**Location**:
Brisbane

**Job type**:
Digital & eCommerce, Senior Management

**Applications close**:
**Head of Digital Delivery**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

**This is a 12 month Parental Leave contract. However, if you do well in this position, we will seek to find other similar opportunities for you in the business.**

**What you’ll be doing**:
The objective of the Head of Digital Delivery role is to lead the development and delivery of Virgin Australia’s digital experience roadmap. This includes responsibility for; strategic alignment, objective setting, prioritisation and sequencing along with agile ways of working, capacity planning, squad utilisation and benefit realisation. You will ensure the commercial viability of our digital experiences, throughout the customer journey. You will work closely with the General Managers of key departments, to ensure alignment of the Group's strategic goals. You will drive customer focus, business alignment and team culture for our digital squads, making the Virgin Australia and Velocity websites and mobile apps as loved as our airline.

Further responsibilities:

- Define and manage the prioritisation framework and planning cycle to optimise digital squad capacity and deliver value at scale
- Lead and facilitate program and roadmap prioritisation in close collaboration with senior business stakeholders and Product Managers
- Develop consistent approaches for agile prioritisation, OKRs, performance and benefits measurement and program planning
- Develop regular portfolio reporting that provides visibility to key stakeholders; including forward view on deliverables and value, tracking metrics and benefit realisation across the digital portfolio
- Support business case development with Product Managers, Technology, Finance and business stakeholders
- Lead the digital squads to deliver constant improvement to the digital channels and drive customer and commercial benefits
- Scale our ways of working using agile and customer-focused designthinking principles across all squads and direct channel experiences
- Manage program budgets to ensure that we are meeting commercial and finance targets, with the most effective use of squad capacity
- Unblock and remove constraints and escalate and address any issues to support the digital squads
- Provide leadership and direction to Product Owners and the digital squads ensuring they are fully utilised and deliver against agreed milestones set by business priorities

**Who we’re looking for**:

- Extensive Leadership experience in Product Development, Digital, Technology or CX
- Experience working in a business that adopts Agile methodology
- Demonstrated track record in delivering complex projects and/or transformation programs
- Prove experience in business performance reporting for a senior-level audience
- Background in Strategy, Finance or Portfolio Delivery
- Team player with high levels of empathy, resourcefulness and results-orientation
- Ability to navigate ambiguity and uncertainty through scenario planning and risk management approaches
- Outstanding communication skills and the ability to confidently work with senior leaders

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to);
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _betterme_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**COVID-19**

The safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory COVID-19 Vaccination Policy’. In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.

**Ready to apply?**

We’re ready to hear from you.

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