Medical Imaging Bookings Officer

2 months ago

Macquarie University, Australia Macquarie University Hospital Full time

PRIMARY DETAIL

Experienced bookings officer required to join our growing Macquarie Medical Imaging clinic. Great opportunity within a supportive team.

THE ROLE- Join MQ Uni Hospital, Australia’s first University-owned teaching hospital- Full time opportunity based in North Ryde- salary ranging $56,882 to $58,337 + salary packaging benefits with Maxxia- Enjoy great staff benefits and a diverse, collaborative team

THE ROLE

MQ Health is seeking a motivated individual to work in a dynamic, fast-paced environment as a Bookings Officer in our Medical Imaging Practice. You will be responsible for providing an essential service by assisting people with their bookings for medical imaging via incoming phone calls. You will be provided with comprehensive training and work as part of a well-regarded, collaborative team who truly value patient care. The role requires a firm commitment to excellent customer service and patient-centred care.

About You:
You will be an enthusiastic and professional individual who enjoys interacting with customers/patients to provide excellent customer service in every interaction. You will have previous reception or call centre experience (preferably in a healthcare setting with experience using health-related software packages). You will enjoy working in a fast-paced environment, be a clear communicator (speaking and listening) with the ability to prioritise work while maintaining a high level of accuracy.

If you are a clear communicator, proactive in nature and are looking for an opportunity to work for a unique healthcare organisation with exposure to work in a multidisciplinary environment, then you will thrive in this role

Key Accountabilities include (not limited to):
- Answering high-volume of incoming phone calls- Providing customer service and answering enquiries from patients, medical practitioners and their rooms- Booking patient appointments and procedures in line with medical imaging requirements- Ensuring accurate data entry of patient information into the patient management system-
- Preserving confidentiality and privacy of all patient information and records- Communicating and liaising with other administrative and health staff across clinics, hospitals and within MQ Health

About Us:
At

MQ Health

we unite the best clinicians, the most qualified researchers and the most dynamic teachers to lead the development of health and medical education and practice in Australia. We are Australia's first fully integrated university-led health sciences centre, combining excellence in clinical care with teaching and research. MQ Health brings together Macquarie University Hospital, MQ Health Clinics, and the Faculty of Medicine and Health Sciences.

We offer fabulous Employee Benefits including:
- Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us- Corporate private healthcare rates- Extensive Macquarie University facilities including sporting facilities, gym and pool, and Macquarie University Childcare at a reduced staff rate

To Apply:
To be considered for this position, you will demonstrate in your resume and a 1-page cover letter that you possess:
- Demonstrated sound verbal and written communication skills and ability to build rapport and empathise with patients- Demonstrated commitment to high level of customer service delivered in a professional manner at all times- Demonstrated reception and/or call centre experience (working within a medical practice or hospital setting will be highly regarded)- Excellent organisational and time management skills- Excellent attention to detail- Ability to work effectively as part of a team- Knowledge of electronic medical records (such as RIS/Comrad - desirable)- Commitment to uphold and be a steward of the Mission, Vision and Values of MQ Health.

Role Specific Conditions:
- Immunisation screening- Valid Working with Children Check- Criminal History Check

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Applications Close:
11/09/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie when diversity, equity and inclusion take centre stage. We embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education and healthcare.
- Flexible Work

At Macquarie, we believe in providing flexibility, supporting our staff to manage their personal commitments, while optimising their work performance and contributions to MQ Health. To learn more about our culture and hiring process, explore- MQ Health

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