Service Desk Analyst

3 months ago

Canberra, Australia HAYS Full time

Seeking a motivated Service Desk Analyst to provide support to a geographically dispersed network.

**Your new company**

**Your new role**

As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes participating in section planning for short term tasks and work area planning for longer term initiatives. The role is responsible for undertaking work that is moderately complex to complex in nature, under limited direction, utilising expertise in the area of IT systems and infrastructure, and operational support across a geographically dispersed network.

In this role you will be responsible for, but not limited to:

- Provide on-call support after hours on a rostered basis.
- Ensure all service support knowledge base and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service.
- Assist in the development and updating of knowledge base articles, and standard operating processes and procedures.
- Conduct investigations for troubleshooting, research and analysis to obtain evidence-based conclusions and assist in the management, preparation and coordination of policy or procedure formulation and/or project management.
- Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures. Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
- Perform additional duties or assume responsibility of functions as directed from time to time.

**What you'll need to succeed**
- Successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

**What you'll get in return**
- An initial 6-month contract, with the possibility of a further 6-month extension.
- Onsite work located in the Canberra City Centre.
- Accessible location, with an abundance of public transport, dining and childcare options available to you.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2797208

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