Support Service Coordinator, Pacific Labour

2 weeks ago

Brisbane, Australia Palladium Group, Inc. Full time

**Support Service Coordinator, Pacific Labour Facility - Brisbane**

**Project Overview**:
The PLF works with DFAT and DEWR to support the administration of the PALM scheme and facilitate opportunities for Australian employers to connect with workers from the Pacific and Timor-Leste. The PLF is managed by Palladium and has been established as a trusted intermediary in supporting Australia-Pacific circular labour mobility.

**Role Overview**:
**Responsibilities**:

- Intake, Triage & Referral Management including managing all intakes and ensuring appropriate record keeping into the record management system (MIS).
- Deliver responses to all intake matters including direct resolution and/or referral/escalation of matters.
- Coordinate cross-PLF stream referrals and engagement.
- Facilitate engagement of relevant stakeholders in the resolution or escalation of issues. Stakeholders may include participating countries, Approved Employers, DFAT.
- Provision of general information, advice and support to Approved Employers, community members and workers with general support needs, including assisting with worker on-arrival needs, general welfare matters and return of workers’ home.
- Provide input in continual service system improvements including identification of trend issues or gaps in processes and information.

**Requirements**:

- Demonstrated experience in a relevant discipline, e.g. Community Services, Human Services.
- High level relationship management skills, including demonstrated ability to work with diverse stakeholders.
- Strong decision-making, professional judgement, risk management, and ability to work autonomously.
- Demonstrated cultural competency, problem solving and conflict resolution skills.
- Excellent written and oral communications skills with demonstrated experience in using communications strategically for advocacy purposes.
- Competency in the use of Microsoft Word and Excel and Outlook.

**Benefits**:

- Flexible working arrangements
- Modern office in central CBD location
- Great team culture with social activities and events
- Working for a program that is making positive impact

**Applications close on 8th January 2023 and will be assessed on a rolling basis.**

You must have valid Australian work rights to be considered for this position - visa sponsorship is not available.

**About Palladium - **Palladium is a global leader in the design, development and delivery of Positive Impact - the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. With a team of more than 3,000 employees operating in 90 plus countries and a global network of over 35,000 experts, we help improve economies, societies and, most importantly, people's lives**.

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