Food & Beverage Supervisor (Full-time) Crowne Plaza

5 months ago

Coogee, Australia Crowne Plaza Hotels & Resorts Full time

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Reporting into the Event Operations Manager, as an Event Operations Supervisor, you’ll lead the banqueting/events team with passion and energy. You’ll support and train the team to deliver quality service and standards, ultimately creating unique guest experiences that drive loyalty and revenue.

**What's the job?**

Reporting into the Venue Manager, as a Restaurant & Bar Supervisor you’ll lead the food and beverage team
- restaurants and bars - with passion and energy. You’ll support and train the team to deliver quality service and
standards, ultimately creating unique guest experiences that drive loyalty and revenue.

**Your day-to-day**
- Run the daily food and beverage operations across the restaurant
- Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development.
- Recognise high potential colleagues and conduct regular documented conversations regarding Personal
Development Plans (PDP’s). Engage in Performance Management, with support from the Venue Manager, as required to enhance performance in a timely manner
- Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles. Maintain and continue to develop departmental trainers, Team Leaders and Frontline colleagues
- Ensure restaurants & bars colleagues provide guests with prompt service, professional attention and personal recognition
- Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction

**What we need from you**
- The right to work in Australia (required)
- Minimum 12 months’ experience in a Food & Beverage/Restaurant & Bars related position, preferably within a hotel/hospitality environment. Experience in also leading, supporting and driving a team.
- Qualifications in Hotel Management and/or in Food & Beverage related field preferred
- Flexibility - night, weekend and holiday shifts are all part of the job
- Valid NSW RSA Competency card is required
- Excellent communication skills, bilingual or multilingual language skills are advantageous
- A team player, ability to work in a fast-paced environment and priortise workloads
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture

**What we offer**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free duty meals, free parking, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner

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