Public Trust Officer
8 months ago
About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're fostering positive relationships, and are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial when dealing with out clients, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
About you
**The following attributes will help you succeed as a PTO**:
- Proactive commitment to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Strong work ethic and dedication to the role and the organisation
- Capability to maintain focus and optimism under pressure
- Meticulous attention to detail and ability to thrive in a busy work environment
What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive cultures prioritising employee mental health and wellbeing
-
Public Trust Officer
6 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...
-
Principal Public Trust Officer
5 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role This Principal Public Trust Officer position operates within the Customer Experience and Delivery Program and is responsible for the management of a work unit within the core business of the Public Trustee. The role will undertake the management of complex or sensitive estates in the role of financial administrator, trustee or executor and...
-
Public Trust Officers
6 months ago
Brisbane, Australia Public Trust Office Full timeAre you interested in a fulfilling role where your skills directly impact the Queensland community? If you are committed to delivering high-quality customer service with a solution focused approach and are empathetic, we are keen to hear from you. About the Role Public Trust Officers (PTO) are responsible for providing a broad range of support in the...
-
Ao3 Public Trust Officer
7 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...
-
Wills Officer
3 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community. As a Wills Officer in the Brisbane Wills office, you'll...
-
Payroll Officer
3 months ago
Brisbane, Australia Public Trust Office Full timeThe Corporate Financial Services Program is dedicated to delivering high-quality financial services that support decision-making, accountability, and service excellence. As a Payroll Officer within this team, you'll be entrusted with the day-to-day processing of payroll functions for the Public Trustee, ensuring that all employee payments are handled with...
-
Administrative Officer
6 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role Are you ready to make a meaningful impact within a government department? As an Administrative Officer in our Taxation Unit, you will play a vital role in supporting the taxation affairs of over 16,000 taxpayers. Part of the dynamic Investment Advisory and Taxation Services Program, this role provides essential services to the team, helping to...
-
Principal Policy and Legislation Officer
2 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role As a Principal Policy and Legislation Officer, you will provide strategic guidance and deliver impactful policy and legislative solutions that drive the Queensland Public Trustee's (QPT) vision. Acting as a trusted advisor to executive leaders, you'll offer insightful advice on legislative reforms, strategic policy matters, emerging issues,...
-
Taxation Officer Two Temporary Vacancies
6 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Investment Services and Finance Program at Queensland Public Trustee (QPT) is dedicated to supporting decision-making, advancing accountability, and delivering high-quality services to the Public Trustee, the executive leadership team, and staff. Within this program, the Taxation Unit plays a pivotal role, providing comprehensive taxation...
-
Assistant Manager
6 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role An exciting permanent opportunity has opened for a customer focused Assistant Manager to join the Customer Experience and Delivery team at Public Trustee Brisbane. If you are a motivated and enthusiastic leader who wants to be a part of a great team we want to hear from you. We are looking for someone who will provide support to the Regional...
-
Regional Manager
7 months ago
Brisbane, Australia Public Trust Office Full timeWe are seeking a Manager to lead the Public Trustee's Customer Experience and Delivery, Financial Management division in Brisbane. The role of the Regional Manager is an excellent opportunity for a values-based professional who has experience in a customer service delivery environment. Your capability to lead staff and internal stakeholders whilst ensuring...
-
Administration Officer
6 months ago
Brisbane, Australia Public Trust Office Full timeAs Administration Officer, you will be responsible for providing high-quality confidential, administrative, and executive support to the Financial Services division. The position is a permanent role and based in Brisbane Head office. **Your key responsibilities include**: - Provide confidential secretarial support including diary and calendar management...
-
Principal Communications and Education Officer
2 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role As the Principal Communications and Education Officer, your role will be multi-faceted. This key role will challenge you to think creatively and strategically as you contribute to a variety of critical projects, ranging from community engagement campaigns to policy advisory and digital enquiries. You'll design and implement communication...
-
Accounts Officer
7 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role Financial Services Customer provides services to the QPT, the executive leadership team and staff to support decision-making, advance accountability and deliver high-quality services. About you You are a customer-centric and organised individual, with strong attention to detail and the ability to work well in a team environment. To excel in...
-
Assistant Manager
2 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events. As Assistant Manager within the Brisbane CED team, you will work closely with the Regional Manager and play an...
-
Principal Charitable Trust Officer
2 weeks ago
Brisbane, Australia Queensland Government Full timeAbout the role The Principal Charitable Trust Officer position is located within the Customer Financial Services Program. The Customer Financial Services Program is responsible for the provision of services to support the organisation in relation to customer financial and investment related processes and the delivery of Charitable Trusts and Trustee...
-
Administration Officer
6 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role Our Strategy and Governance (S&G) division plays a crucial role in ensuring the success of our strategic initiatives, governance, policy, engagement, and advisory services at Queensland Public Trustee (QPT). S&G is responsible for a wide range of services across QPT, assisting Board of Management in prioritising approach, strategy, programs...
-
Wills Officer Permanent Full-time
7 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community. As a Wills Officer in the Brisbane Wills office, you'll...
-
HR Administration Officer
6 months ago
Brisbane, Australia Public Trust Office Full timeWe are looking for a dynamic and customer focused Administration Officer to join our People and Culture team, here at the Public Trustee. The role is a vital part of our team, delivering friendly and approachable human resource, health safety and wellbeing and learning and development services, to all internal and external customers. Is this role for you? As...
-
Principal Investments Officer
7 months ago
Brisbane, Australia Public Trust Office Full timeAbout the role As Principal Investments Officer, you will assist management in identifying and implementing innovative business initiatives that will enhance the delivery of the Public Trustee's investment and financial services to the community. Key responsibilities **Key responsibilities include**: - Conduct financial analysis of options and prepare...