Principal Public Trust Officer
2 weeks ago
About the role
This Principal Public Trust Officer position operates within the Customer Experience and Delivery Program and is responsible for the management of a work unit within the core business of the Public Trustee. The role will undertake the management of complex or sensitive estates in the role of financial administrator, trustee or executor and provide expert advice to management, customers and other staff members.
Key responsibilities
- Manage a work unit within the regional office structure, monitoring and supervising the performance and key activities of other staff members to ensure that goals and objectives are successfully met.
- Review documents and provide advice and support with regard to file management, complex cases and customer enquiries including those escalated from staff members at a subordinate level.
- Manage complex files on behalf of the regional office including deceased estates, disability services and trust matters in addition to complex enquiries from customers, beneficiaries, other stakeholders and the public.
- Mentor and train other staff members, toward ensuring that customers receive efficient and high-quality, cost-effective service in key areas of operation.
- Assist customers by providing professional assistance and advice relating to estate planning and Will making and any other matters falling into the area of the work group's responsibility.
- Prepare statements of account in accordance with legislative standards and provide advice and reports as required to senior management and ensure the coordination and administration of office systems, financial reports, office accounts and monitoring systems are in accordance with audit requirements and Office policy.
- Appear at Queensland civil and Administrative Tribunal (QCAT) and other tribunal hearings, as per site requirements.
- Contributing to a positive and safe work environment by modelling conduct that is culturally capable, inclusive, respectful, and ethical
- Keeping yourself and others safe and well
- Other duties as required.
How to apply
If you are interested in working with us, please provide the following information to help us assess your suitability:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Principal Public Trust Officer
1 week ago
Brisbane, Australia Public Trust Office Full timeKey Responsibilities - Manage a work unit within the regional office structure, monitoring and supervising the performance and key activities of other staff members to ensure that goals and objectives are successfully met. - Review documents and provide advice and support with regard to file management, complex cases and customer enquiries including those...
-
Public Trust Officer
1 week ago
Brisbane, Australia Public Trust Office Full timeAbout the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...
-
Principal Public Trust Officer
2 weeks ago
Brisbane, Australia Queensland Government Full timeAbout the role The Principal Public Trust Officer position is located within the Customer Financial Services Program. The Customer Financial Services Program is responsible for the provision of services to support the organisation in relation to customer financial and investment related processes and the delivery of Charitable Trusts and Trustee Services...
-
Principal Policy and Legislation Officer
1 week ago
Brisbane, Australia Public Trust Office Full timeAbout the role As a Principal Policy and Legislation Officer, you will provide strategic guidance and deliver impactful policy and legislative solutions that drive the Queensland Public Trustee's (QPT) vision. Acting as a trusted advisor to executive leaders, you'll offer insightful advice on legislative reforms, strategic policy matters, emerging issues,...
-
Principal Investments Officer
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role As Principal Investments Officer, you will assist management in identifying and implementing innovative business initiatives that will enhance the delivery of the Public Trustee's investment and financial services to the community. Key responsibilities **Key responsibilities include**: - Conduct financial analysis of options and prepare...
-
Principal Communications and Community Education
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role The position is a key whole-of-organisation function within the Strategic Communications and Education work unit. Reporting to the Strategic Communications and Education Manager, the position of Principal Communications and Community Education Officer will bring drive, creativity, a collaborative mindset, a passion for emerging communication...
-
Accounts Officer
1 week ago
Brisbane, Australia Public Trust Office Full timeWe are seeking a client focussed Accounts Officer to join our Financial Services Customer team. An exciting permanent opportunity, to work within a team providing services to the Public Trustee, the executive leadership team and staff to support decision-making, advance accountability and deliver high-quality services. About the role (for more role...
-
Project Support Officer
2 weeks ago
Brisbane, Australia Public Trust Office Full timeWe are looking for a Project Support Officer to join the team at Public Trustee in the newly established Project Acceleration Office (PAO), responsible for delivering significant transformational initiatives organisational wide. The PAO will initially be focussed on progressing the integrated forward plan which will include a range of business...
-
Wills Officer
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at QPT empowers Queenslanders to plan and prepare for key life events through trusted financial services. From financial management to deceased estate administration, our team is committed to delivering quality support to our community. As a Wills Officer in the Brisbane Wills office, you'll...
-
Principal Policy Officer
4 weeks ago
Brisbane, Australia Public Sector Commission Full time**Your opportunity**: As the Principal Policy Officer, Complaints Clearinghouse Governance Unit you will form part of a small, strategic and motivated team playing a key role in leading the development of legislation, frameworks and policies to align with the government's strategic goals and objectives. **Some of your responsibilities will include**: -...
-
Ao7 Principal Project Officer
2 weeks ago
Brisbane, Australia Public Sector People Full timeAmazing Policy Role available! - ASAP Start | attractiove pay rates of $74.99 per hour + Super - CBD location | High profile Government department Public Sector People are seeking an experienced Principal Project Officer with a passion for policy and stakeholder engagement! You will be working with a high-profile State government team department. This is...
-
Principal Project Officer
1 week ago
Brisbane, Australia Public Sector People Full timeState government opportunity - 6 month temp contract with extension opportuntiy - Flexible AO7 level pay rates! **Principal Project Officer** Portfolio Strategy and Governance Contract length: ASAP - 6 months with possible extension Pay rate: AO7 The Principal Project Officer, Brisbane 2032 Programs, Portfolio Strategy and Governance will work closely...
-
Building Inspector
1 week ago
Brisbane, Australia Public Trust Office Full timeRequirements / Special Conditions - Minimum of five years' experience as a class 1 or higher licenced builder - A current QBCC approved 'Residential Building Inspection' license or ability to obtain such within the three month probationary period and - A current Class C Drivers Licence. Key Responsibilities - Developing and maintaining positive...
-
Assistant Manager
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role An exciting permanent opportunity has opened for a customer focused Assistant Manager to join the Customer Experience and Delivery team at Public Trustee Brisbane. If you are a motivated and enthusiastic leader who wants to be a part of a great team we want to hear from you. We are looking for someone who will provide support to the Regional...
-
Principal Public Health Officer
2 weeks ago
Brisbane, Australia Queensland Health Full timeThe roleThe Principal Public Health Officer is responsible for the expert design, coordination, implementation and evaluation of state-wide immunisation initiatives to promote and improve immunisation coverage. Key responsibilities include: - provide specialised strategic advice and analysis on state and national matters across a range of issues in relation...
-
Assistant Manager
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAbout the role The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events. As Assistant Manager within the Brisbane CED team, you will work closely with the Regional Manager and play an...
-
Delivery Manager
2 weeks ago
Brisbane, Australia Public Trust Office Full timeWe are looking for a Delivery Manager to join the team at Public Trustee in the newly established Project Acceleration Office (PAO), responsible for delivering significant transformational initiatives organisational wide. The PAO will initially be focussed on progressing the integrated forward plan which will include a range of business improvements. **Your...
-
HR Business Partner
2 weeks ago
Brisbane, Australia Public Trust Office Full timeWe are looking for a HR Business Partner to join our People and Culture team and support the ongoing development of the organisation. As our new HR Business Partner you will provide expertise in whole of organisation HR policy and practice, interpreting Public Sector directives and business needs, maintaining a workable policy framework and providing...
-
Executive Assistant
2 weeks ago
Brisbane, Australia Public Trust Office Full timeAs our new Executive Assistant, you will provide high quality, efficient and confidential support to the boarder team and you will be a key to our success. Your everyday tasks may vary, depending on team priorities, however you will be responsible for such things as: - Diary management and forward planning including coordinating regular meetings, accuracy...
-
Customer Administrative Officer
7 days ago
Brisbane, Australia Public Trust Office Full timeCustomer Administrative Officers deliver a high quality administration, telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner. Customer Administrative Officers are often the first point of contact for customers, either by phone or in person, and provide high level customer...