Customer Support Professional Traineeship

4 weeks ago

East Perth, Australia MEGT Australia Ltd Full time

MEGT is working with is a global human-services provider to help them find a Full Time Customer Support Professional Trainee. The primary expectation of this role is to provide industry leading client experience on every interaction. The position acts as first point of contact for general enquiries from the public, engagement with prospective, current, and previous clients as well as government departments and community service providers.

**Make 2023 your year - securing a Full-time role and Certificate III in Business where you will get customer service industry experience - APPLY NOW**

**Duties**:

- Use internal IT systems for reporting and data entry
- Work within the quality management framework for the business unit and adhere to all policies and procedures
- Perform general administration tasks i.e., creating and sending client letters etc.
- Produce reports as and when requested to manage results
- Actively contribute to this process of continual improvement by always seeking better ways to support and assist colleagues and Clients.

**Skill Set Required**:

- Team player with the ability to work autonomously and negotiate solution
- Strong Customer Service Skills
- Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner
- Outstanding ability to multi-task, manage competing demands & prioritise efficiently

**Benefits**

As an MEGT trainee you will receive a weekly wage plus holiday and sick leave. You will have the support of an MEGT field officer throughout your entire traineeship.

On completion of your traineeship you will obtain a Certificate 3 in Business and on your way to owning your own business or to take on opportunities anywhere

**About Us**:
Established in 1982, MEGT matches businesses with the best talent across Australia. Our core focus is to provide job seekers with the chance to gain a nationally recognised qualification, practical hands-on industry experience whilst earning a full-time wage

If you are ready to complete a Full-time traineeship to gain a Certificate III in Business, all you need to do is click 'apply' now and send your resume and cover letter to MEGT today.

**To be eligible for the traineeship, you MUST be double vaccinated against COVID-19 or hold a medical exemption.**
- MEGT (Australia) is a Child Safe and Equal Opportunity employer committed to child safety and providing a work environment that values diversity and inclusion_

To be eligible for an apprenticeship or traineeship you must be an Australian Citizen, Permanent Resident or have full working rights.

14 February, 2023
- Closes in 20 days (06/03/2023)
- Retail, Sales, Marketing & Customer Service
- East Perth, Western Australia

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