School-based Traineeship

3 weeks ago

Perth, Australia Apprenticeship Support Australia Full time

**Looking for a head start on your future career in Information & Communications Technology?**

**IQuest have an exciting opportunity to commence a school-based traineeship in 2024 to get job ready with a qualification and workplace experience before you graduate**

**What is a School-Based Traineeship?**

School-based apprenticeships and traineeships (SBATs) provide an opportunity for you to work with an employer and train in a qualification while you are still at school. You will work and train on the job with your employer and may also train at a RTO for one or two days a week, spending the other days at school completing your Western Australian Certificate of Education (WACE).

**About IQuest**

IQuest Group PTY is a Perth-based IT consulting company that provides end-to-end business solutions to a diverse range of business sectors such as leading Financial Services, Medical Biotech, WA sporting entities, Construction companies and Not for Profit organisations.

IQuest offer a range of services including consulting, managed IT support services, business IT cloud solutions, and long-term IT strategies. They are proud to have a 96% client retention rate since 2004.

They have a team of talented IT experts that helps businesses across Perth achieve cyber resilience by proactively mitigating cybersecurity risks and arming businesses with consistent security monitoring and reporting. They also provide security awareness training, business helpdesk support, hardware and software technology consulting.

**About the Role**

The responsibilities will include:

- Performing remote troubleshooting through diagnostic techniques and relevant questions of level 1 in nature.
- Determining the best solution based on the issue and details provided by customers.

Throughout your training, other responsibilities may include:

- Managing and prioritizing help desk tickets.
- Assisting customers efficiently and effectively.
- Running diagnostics and troubleshooting simple problems.
- Setting up computer hardware, software, and networks.
- Following up with customers.
- Running standard or specialized IT reports.
- Writing and editing training manuals or help desk content.
- Troubleshooting client login issues to determine and resolve reported problems.
- Troubleshooting telephone and VOIP issues to resolve them.
- Contacting customer support and maintaining cloud system where applicable.
- Tracking warranties and inventory.

Key Skills:

- Technical skills and basic computer skills, with an understanding of Microsoft Office Suite.
- Analytical skills and active listening skills to understand user issues that will help in troubleshooting.
- Ability to multi-task and prioritize duties.
- Ability to provide quick resolution and excellent customer service.

Attributes:

- Empathetic with excellent customer service skills
- Punctual and great time management
- Good communication skills and ability to work in a team environment.

**Essential Criteria**:

- Applicants must be a current school student.
- Driver's license or working towards.
- Reliable form of transport.
- Police clearance, or ability to obtain.
- Working with children's check, or ability to obtain.

If this sounds like you, APPLY NOW by submitting a copy of your most recent Cover Letter and Resume.

**Location**: 5/68 St Georges Terrace, Perth WA 6000

**Work Type**: School-Based Traineeship

**Please note**: To be eligible for an apprenticeship or traineeship, you must be an Australian Citizen, Permanent Resident, or have full working rights.
- We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging._

  • School-based Traineeship

    1 week ago

    Perth, Western Australia Apprenticeship Support Australia Full time

    Looking for a head start on your future career in Information & Communications Technology?IQuest have an exciting opportunity to commence a school-based traineeship in 2024 to get job ready with a qualification and workplace experience before you graduateWhat is a School-Based Traineeship?School-based apprenticeships and traineeships (SBATs) provide an...

  • Lawrence and Hanson School-Based Traineeships

    2 months ago

    Perth, Australia MRAEL Full time

    Lawrence & Hanson and MRAEL are seeking expressions of interest from school students interested in one of the below school-based Traineeship opportunities across Western Australia: Cert III in BusinessCert II in Supply Chain OperationsCert II in RetailThis exciting opportunity will see you join a well-established company, offering:Career Development...

  • School Based

    3 weeks ago

    Perth, Australia MEGT Australia Ltd Full time

    Owned by multinational developer, Far East Consortium, The Ritz-Carlton, Perth is a prominent anchor point within Perth’s Elizabeth Quay development. Sitting just 30 metres from the waterfront, the 205-room hotel occupies a 28-storey tower, which also includes a selection of impressive residential apartments. The Ritz-Carlton, Perth, together with The...

  • School Based Traineeship

    1 week ago

    Perth, Western Australia Apprenticeship Community Full time

    Our client Edward McMillan Hairdressing brings over 30 years' experience in the hairdressing industry.They are based in Mount Lawley and they believe in providing customers with an innovative, personalised salon experience. They have highly creative and highly trained staff passionate about their craft and their clients.We are currently seeking a School...

  • School Based Traineeship

    2 weeks ago

    Perth, Australia Apprenticeship Community Full time

    Due to continued growth our Melville client (part of one of the largest sandwich chains in the world) is looking to recruit motivated and driven school-based trainees to join the team. As well as preparing and serving delicious sandwiches, you will meet and greet guests and deliver exceptional guest service. If you have a winning attitude, looking to start...

  • School Based Traineeship

    2 months ago

    Perth, Australia Apprenticeship Community Full time

    Our client Edward McMillan Hairdressing brings over 30 years' experience in the hairdressing industry. They are based in Mount Lawley and they believe in providing customers with an innovative, personalised salon experience. They have highly creative and highly trained staff passionate about their craft and their clients. We are currently seeking a School...

  • Microsoft Traineeship Program

    3 weeks ago

    Perth, Australia MEGT Australia Ltd Full time

    **Kickstart your career in IT - APPLY NOW for the Microsoft Traineeship Program in Perth!!!** - a recent school leaver OR - Looking to develop an IT career - Naturally curious, keen to learn and a great communicator - Genuinely passionate about technology and driven to build a career in IT - Want to get paid to learn - Ready to commit to the Microsoft...

  • Defence Industry Pathway Traineeship

    4 days ago

    South Perth, Australia MEGT Australia Ltd Full time

    **Defence Industry Pathways Traineeship** The traineeship offers vital hands-on experience and education in a range of areas within the defence industry, including manufacturing and engineering, computing, logistics, procurement and technical & computer aided drawing. Start a career in the defence industry with multifaceted learning experience consisting...

  • Traineeships

    1 week ago

    Perth, Western Australia CoreStaff Full time

    We are offering a number of traineeships in the HENDERSON area for:Non-Destructive Technicians Painter / BlastersWhat we can do for you:A field officer dedicated to helping you throughout the traineeship.- "Hands on" paid work experience in Henderson. Dedicated and supportive qualified technicians to teach you the knowledge required to be a great technician....

  • Defence Industry Pathway Traineeship

    1 week ago

    South Perth, Australia MEGT Australia Ltd Full time

    Defence Industry Pathways TraineeshipThe traineeship offers vital hands-on experience and education in a range of areas within the defence industry, including manufacturing and engineering, computing, logistics, procurement and technical & computer aided drawing.Start a career in the defence industry with multifaceted learning experience consisting of...

  • Microsoft Traineeship Program

    1 week ago

    Perth, Western Australia MEGT Australia Ltd Full time

    Kickstart your career in IT - APPLY NOW for the Microsoft Traineeship Program in Perth- a recent school leaver OR Looking to develop an IT career Naturally curious, keen to learn and a great communicator Genuinely passionate about technology and driven to build a career in IT Want to get paid to learn Ready to commit to the Microsoft Traineeship Program for...

  • Aboriginal Business Traineeship

    3 weeks ago

    Perth, Australia Programmed Full time

    What to expect: Traineeship and Job Responsibilities: - Accompany and collaborate with supervisors - Use a variety of computer systems, databases and software packages - Provide a high-level of customer service - Communicate and build positive relationships with internal and external stakeholders - Ensure internal policies and procedures are followed - be...

  • Aboriginal Business Traineeship

    3 weeks ago

    Perth, Australia Programmed Full time

    What to expect: Traineeship and Job Responsibilities: - Accompany and collaborate with supervisors - Use a variety of computer systems, databases and software packages - Provide a high-level of customer service - Communicate and build positive relationships with internal and external stakeholders - Ensure internal policies and procedures are followed - be...

  • Aboriginal Business Traineeship

    3 weeks ago

    Perth, Australia Programmed Full time

    What to expect: Traineeship and Job Responsibilities: - Accompany and collaborate with supervisors - Use a variety of computer systems, databases and software packages - Provide a high-level of customer service - Communicate and build positive relationships with internal and external stakeholders - Ensure internal policies and procedures are followed - be...

  • Traineeship - International Import/export Warehouse

    1 month ago

    Perth, Australia My Freight Career Full time

    Suited to recent HSC School Leavers for Entry Level Positions - Create a career not just a job - Student discounted travel benefits So you have just completed school and university is not your thing. You would rather get a head start on your friends, earn money and gain a qualification. **You want a CAREER not just a job.** Don't want to worry about a...

  • Traineeship - International Import/export Warehouse

    3 weeks ago

    Perth, Australia My Freight Career Full time

    Suited to recent HSC School Leavers for Entry Level Positions - Create a career not just a job - Student discounted travel benefits So you have just completed school and university is not your thing. You would rather get a head start on your friends, earn money and gain a qualification. **You want a CAREER not just a job.** Don't want to worry about a...

  • Indigenous Traineeships

    1 week ago

    Perth, Western Australia CoreStaff Full time

    Career Progression Excellent Trainee Rates Two Year Traineeship Goal Indigenous Services create employment opportunities for Aboriginal and Torres Strait Islander people. We strive to provide Indigenous people secure, longterm economic independence within their communities. To make this happen, we bring together passion and leadership in communities with the...

  • Indigenous Traineeships

    2 months ago

    Perth, Australia CoreStaff Full time

    Goal Indigenous Services create employment opportunities for Aboriginal and Torres Strait Islander people. We strive to provide Indigenous people secure, long-term economic independence within their communities. To make this happen, we bring together passion and leadership in communities with the national capacity and respected experience of the CGH Group,...

  • Aboriginal Business Traineeship

    1 week ago

    Perth, Western Australia Programmed Full time

    What to expect:Traineeship and Job Responsibilities:Accompany and collaborate with supervisors Use a variety of computer systems, databases and software packages Provide a highlevel of customer service Communicate and build positive relationships with internal and external stakeholders Ensure internal policies and procedures are followed- be of Aboriginal...

  • Aboriginal Business Traineeship

    1 week ago

    Perth, Western Australia Programmed Full time

    What to expect: Traineeship and Job Responsibilities: Accompany and collaborate with supervisors Use a variety of computer systems, databases and software packages Provide a highlevel of customer service Communicate and build positive relationships with internal and external stakeholders Ensure internal policies and procedures are followed- be of Aboriginal...