Case Manager Level 1

7 months ago


Brisbane, Australia Allianz Australia Full time

**CTP Case Manager | QLD - Brisbane**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

**Are you looking for an organisation that has a high level of Integrity and professionalism?**

As a CTP Case Manager you will be building effective working relationships with a variety of key ‎‎stakeholders, including injured claimants and/or their lawyers, and reviewing treatment requests and organising investigations into claims ‎with a focus on proactive claims management.

**You'll be responsible for**:

- Manage your own CTP claims portfolio from lodgement to finalisation
- Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
- Review treatment requests and organise investigations into claims with a focus on proactive claims management
- Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
- Attend conferences with counsel, expert witnesses, and lawyers

**Important to your success**:

- Proven para-legal personal injury experience (preferred)
- Excellent customer service and communication skills
- Negotiation and conflict resolution skills
- Time management skills and a proactive approach
- Ability to work in a high-pressure environment
- Skills to manage a target driven case load
- Ability to take ownership of assigned ‎tasks

**What's on offer?**
- **Full-time permanent** opportunity
- An exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth
- On-going training and development opportunities
- Be a part of a successful team delivering customer satisfaction and service expectations

**CTP Case Manager | QLD - Brisbane**
- Put the customer at the heart of everything you do
- Feel empowered to make a positive impact
- Be trusted to do what’s right

**Are you looking for an organisation that has a high level of Integrity and professionalism?**

As a CTP Case Manager you will be building effective working relationships with a variety of key ‎‎stakeholders, including injured claimants and/or their lawyers, and reviewing treatment requests and organising investigations into claims ‎with a focus on proactive claims management.

**You'll be responsible for**:

- Manage your own CTP claims portfolio from lodgement to finalisation
- Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
- Review treatment requests and organise investigations into claims with a focus on proactive claims management
- Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
- Attend conferences with counsel, expert witnesses, and lawyers

**Important to your success**:

- Proven para-legal personal injury experience (preferred)
- Excellent customer service and communication skills
- Negotiation and conflict resolution skills
- Time management skills and a proactive approach
- Ability to work in a high-pressure environment
- Skills to manage a target driven case load
- Ability to take ownership of assigned ‎tasks

**What's on offer?**
- **Full-time permanent** opportunity
- An exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth
- On-going training and development opportunities
- Be a part of a successful team delivering customer satisfaction and service expectations

**Job Level**:

- Entry Level

**Location**:

- Brisbane, QLD, AU, 4000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 46920

**Position Cluster**:

- Non-Executive


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