Cafe All Rounder

4 weeks ago

Toowong, Australia San Churro Toowong Full time

Job Title

Team member

Reports to

Store Manager/ Assistant Store Manager

Department

Operations

Direct reports

N/A

Primary Purpose of the Role

To deliver the sweetest experience to every customer through great service and products

Key Accountabilities

Measure/ KPI’s

Customer Service -Service
- Product
- Store presentation -Loyalty
- Contributes towards positive customer review tracker targets
- Customer area kept clean presentable at all times
- Offers and promotes member sign ups
- Helps maintain store visual merchandising standards
- Promotes order at table service
- Actively promote and act as a brand ambassador
- Always delivers the San Churro Experience
- Products made in line with procedures

Store Operations
- Cash handling
- Training
- Promotions
- Cleanliness
- Health & safety
- Complete all required training within given timeframes
- Follow all cash control and security procedures
- Actively keep up to date with current promotions and other store priorities
- Support in maintaining back of house cleanliness and sanitation
- Ensure all health & safety requirements are followed, including food safety

standards
- Other reasonable activities, tasks or assignments that may be required

Our Values

Behaviours

Strive for Success

We play for each other to accomplish the extraordinary

We strive for success when we...
- Work to our highest potential
- Positively contribute to team goals
- Work together and encourage each other
- Celebrate achievements, big and small

We do not strive for success when we...
- Take shortcuts in our work
- Fail to use initiative
- Think about ourselves instead of the team

Passion & Pride

We show up with purpose and heart and pay it forward

We do it with passion and pride when we...
- Show dedication and commitment to our team
- Act as a brand ambassador
- Support one another
- Positively influence the culture

Team Member Position Description - August 2023 1

We do not do it with passion and pride when we...
- Focus on the negatives
- Discourage others
- Accept less than we expect
- Are complacent or complain

Be Adventurous

We embrace change to reach new heights

We are adventurous when we...
- Have a go at something new to us
- Share bold ideas to make us better
- Embrace change and new opportunities
- Display a willingness to learn, grow and be better

We are not adventurous when we...
- Stay in our comfort zone
- Don’t speak up
- Act without thoughtful consideration

Behave with Integrity

We build strong foundations and act authentically

We behave with integrity when we...
- Stick to our commitments
- Are consistent, even when no one is watching
- Act honestly and respectfully to colleagues and customers
- Admit to our mistakes

We do not behave with integrity when we...
- Act for our own best interests
- Take credit for others hard work
- Mislead to get a result
- Don’t follow policies and procedures

Nurture the customer

We deliver the sweetest experience, every time

We nurture the customer when we...
- Show we genuinely value each of our customers
- Reward our loyal customers through El Social
- Create perfect products following procedures
- Take action on feedback and rectify any issues

We do not nurture the customer when we...
- Prioritise tasks over customers
- Display a negative attitude or poor body language
- Dismiss customer feedback or make excuses

Shared Responsibilities

Workplace Health & Safety

A Manager must:

- Display a proactive attitude to promote safety, lead by example and maintain a safe and caring work environment.
- Carry out their roles and responsibilities as detailed in the WHS policy and procedures, and ensure WHS policies and processes are implemented in their areas of control.
- Provide team members under their supervision and control with the necessary information, instruction and training to effectively and safely carry out their jobs.

A Team Member must:

- Demonstrate positive safety behaviours by adhering to, and implementing safety procedures, guidelines and safe work practices, while obeying reasonable instruction aimed at protecting their health and safety while at work.

2
- Take reasonable care for their own health and safety and that of other people who may be affected by what they do whilst working, and report any incidents or hazards at work to their manager/supervisor immediately.
- Participate with resolving potential hazards and maintain a safe working environment for all people.
- Demonstrate responsibility for the Workplace Health and Safety within the store in order to minimise injury, damage and loss to both individuals and the Company

Policies & Procedures
- Comply with all San Churro policies & procedures

3

**Job Type**: Part-time

Pay: $11.62 - $25.00 per hour

Expected hours: 8 - 20 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Night shift
- Weekend availability

Application Question(s):

- What year did you finish high sch

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