![San Churro Toowong](https://media.trabajo.org/img/noimg.jpg)
Cafe All Rounder
2 weeks ago
Team member
Reports to
Store Manager/ Assistant Store Manager
Department
Operations
Direct reports
N/A
Primary Purpose of the Role
To deliver the sweetest experience to every customer through great service and products
Key Accountabilities
Measure/ KPI's
Customer Service -Service
- Product
- Store presentation Loyalty
- Contributes towards positive customer review tracker targets
- Customer area kept clean presentable at all times
- Offers and promotes member sign ups
- Helps maintain store visual merchandising standards
- Promotes order at table service
- Actively promote and act as a brand ambassador
- Always delivers the San Churro Experience
- Product
Store Operations
- Cash handling
- Training
- Promotions
- Cleanliness
- Health & safety
- Complete all required training within given timeframes
- Follow all cash control and security procedures
- Actively keep up to date with current promotions and other store priorities
- Support in maintaining back of house cleanliness and sanitation
- Ensure all health & safety requirements are followed, including food safety
- Other reasonable activities, tasks or assignments that may be required
Behaviours
Strive for Success
We play for each other to accomplish the extraordinary
We strive for success when we...
- Work to our highest potential
- Positively contribute to team goals
- Work together and encourage each other
- Celebrate achievements, big and small
- Take shortcuts in our work
- Fail to use initiative
- Think about ourselves instead of the team
We show up with purpose and heart and pay it forward
We do it with passion and pride when we...
- Show dedication and commitment to our team
- Act as a brand ambassador
- Support one another
- Positively influence the culture
We do not do it with passion and pride when we...
- Focus on the negatives
- Discourage others
- Accept less than we expect
- Are complacent or complain
We embrace change to reach new heights
We are adventurous when we...
- Have a go at something new to us
- Share bold ideas to make us better
- Embrace change and new opportunities
- Display a willingness to learn, grow and be better
- Stay in our comfort zone
- Don't speak up
- Act without thoughtful consideration
We build strong foundations and act authentically
We behave with integrity when we...
- Stick to our commitments
- Are consistent, even when no one is watching
- Act honestly and respectfully to colleagues and customers
- Admit to our mistakes
- Act for our own best interests
- Take credit for others hard work
- Mislead to get a result
- Don't follow policies and procedures
We deliver the sweetest experience, every time
We nurture the customer when we...
- Show we genuinely value each of our customers
- Reward our loyal customers through El Social
- Create perfect products following procedures
- Take action on feedback and rectify any issues
- Prioritise tasks over customers
- Display a negative attitude or poor body language
- Dismiss customer feedback or make excuses
Workplace Health & Safety
A Manager must:
- Display a proactive attitude to promote safety, lead by example and maintain a safe and caring work environment.
- Carry out their roles and responsibilities as detailed in the WHS policy and procedures, and ensure WHS policies and processes are implemented in their areas of control.
- Provide team members under their supervision and control with the necessary information, instruction and training to effectively and safely carry out their jobs.
A Team Member must:
- Demonstrate positive safety behaviours by adhering to, and implementing safety procedures, guidelines and safe work practices, while obeying reasonable instruction aimed at protecting their health and safety while at work.
- Take reasonable care for their own health and safety and that of other people who may be affected by what they do whilst working, and report any incidents or hazards at work to their manager/supervisor immediately.
- Participate with resolving potential hazards and maintain a safe working environment for all people.
- Demonstrate responsibility for the Workplace Health and Safety within the store in order to minimise injury, damage and loss to both individuals and the Company
- Comply with all San Churro policies & procedures
Job Type:
Part-time
Pay:
$ $25.00 per hour
Expected hours:
per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Afternoon shift
- Evening shift
- Night shift
- Weekend availability
Application Question(s):
- What year did you finish high sch
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