Quitline Supervisor

**_Quitline
- Supervisor and Counsellor_**

**Employment Type**: Permanent

**Position Classification**: Health Professional State - Counsellor Level 3

**Remuneration**: $105,093 - $108,612 per annum, excluding superannuation

**Hours Per Week**: 38

**Location**: 1 Reserve Road, St Leonards, Sydney

**Requisition ID**: REQ417483
- **Be part of an organisation that makes a difference in cancer control in NSW.**:

- **Use your counselling and supervisory skills to provide high quality support to people to assist them quit smoking and/or vaping.**:

- **Aboriginal and Torres Strait Islander peoples are encouraged to apply.**

**_Where you'll be working_**

The Cancer Institute NSW is the NSW Government's cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute's purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

**_What you'll be doing_**

The Quitline Supervisor & Counseller role provides oversight of counsellors on shift and is the first point of escalation for clients and counsellors. You will be required to provide telephone counselling to people who smoke and/or vape and informational support to carers and family members as well as health professionals about providing cessation care. This will include undertaking clinical assessment, treatment planning, delivering evidence-based counselling, referral, and follow-up sessions to maintain client motivation and prevent relapse. Quitline counsellors work with people from diverse population groups and backgrounds with differing health conditions

You will have demonstrated experience supervising counsellors as well as solid counselling experience, ideally to people who have substance dependence and/or mental health issues.

The Quitline Supervisor & Counseller will be involved in monitoring and evaluating the service, as well as participating in the development and implementation of quality improvement activities, to ensure Quitline NSW continues to operate as an efficient evidence-based service, providing excellent quit smoking/vaping support and information to the people of NSW.

You will have excellent verbal and written communication skills along with your professional can-do-attitude, be a team player and solution oriented.

Initially this role will support the User Acceptance Testing (UAT) in executing test plans, scenarios, scripts and procedures as well as testing modifications to prepare for implementation. On completion of the UAT the Quitline Services will be going live at which time you will transition to take on the full responsibilities of the Quitline Counsellor role.

Successful applicants will be required to work 38 hours per week, initially during the project phase to completion from 8.30 to 5.00 pm. Once the Quitline services is stood up the extended hours of service operation is 8.00 am to 8.00 pm weekdays and 8.30 am to 5.00 pm on Saturday's. Rostered shift work across hours of operation is a requirement of the role.

Quitline NSW provides a bilingual counselling service. If you are bilingual, we encourage you to apply.
- Your resume (maximum five pages)
- A covering letter addressing the Essential Requirements, as outlined in the Role Description
- A response to the Pre-screening questions, as outlined below.

**_Essential requirements_**
- Completed a minimum three-year bachelor’s degree qualification in counselling, social work or psychology and minimum of 3-years clinical experience in counselling and be able to be registered with the Peak Body associated with the qualified discipline.
- High level verbal and written communication skills, including clinical documentation and client communication.
- Demonstrated ability to remain calm and execute clinical service delivery with confidence and patience in a high-pressure environment.
- Willingness to work a variety of shifts, including weekends and outside business hours, and flexibility to assist with backfilling shifts at times.
- All Quitline staff are required to be non-smokers. A former smoker or vaper must have been quit for at least six months.
- Experience in providing counselling and information in a call centre environment is preferable, but not essential.

**_Pre-screening questions_**
- Please provide an example of a situation where you provided supervision to a Counsellor around a complex or high-risk clinical issue. How did you assess the situation and determine a course of action? What was your approach to supervising t