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Quitline Supervisor Counsellor

2 months ago


Sydney, New South Wales, Australia Southern NSW Local Health District Full time
About the Role

The Southern NSW Local Health District is seeking a highly skilled and experienced Quitline Supervisor Counsellor to join our team. As a key member of our Quitline service, you will play a critical role in providing clinical leadership and supervision to our counsellors, ensuring the delivery of high-quality support to individuals seeking to quit smoking and/or vaping.

Key Responsibilities
  • Provide clinical supervision and guidance to counsellors on shift, ensuring they have the necessary skills and knowledge to provide effective support to clients.
  • Be the first point of escalation for clients and counsellors, providing timely and effective support to resolve complex issues.
  • Provide telephone counselling to individuals who smoke and/or vape, as well as informational support to carers and family members, and health professionals about providing cessation care.
  • Undertake clinical assessments, develop treatment plans, deliver evidence-based counselling, and provide follow-up sessions to maintain client motivation and prevent relapse.
  • Monitor and evaluate the service, participating in the development and implementation of quality improvement activities to ensure Quitline NSW continues to operate as an efficient, evidence-based service.
Requirements
  • Demonstrated experience in supervising counsellors, ideally in a clinical setting.
  • Strong counselling skills, with experience working with individuals who have substance dependence and/or mental health issues.
  • Excellent verbal and written communication skills, with the ability to document clinical outcomes and maintain client engagement.
  • Ability to work in a high-pressure environment, remaining calm and composed under pressure.
  • Flexibility to work a variety of shifts, including weekends and outside business hours, and willingness to assist with backfilling shifts as needed.
  • Non-smoker status, with a minimum of six months' abstinence from smoking or vaping.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, commensurate with experience and qualifications.
  • The opportunity to work with a dedicated team of professionals, passionate about making a difference in the lives of individuals and communities.