Customer Service Agent

3 weeks ago

Newcastle, Australia Camplify Holdings Limited Full time

**Camplify Holdings Limited (CHL)**: is a global adventure travel technology company. Formed in 2021 we have three travel brands: Camplify, PaulCamper and MyWay.

**Camplify**: was founded in Newcastle, Australia, in 2015, and is a peer-to-peer van-sharing platform operating across Australia, New Zealand, the UK and Spain. It has been identified as one of Australia’s fastest-growing companies, placing #9 in the AFR’s Fast 100 (2022) and #4 in AFR’s Most Innovative Companies (2022).

**PaulCamper**: another peer-to-peer van-sharing platform, was founded in Germany in 2013 and has since expanded to Austria, the Netherlands and the UK. PaulCamper was acquired by CHL Group in 2022 and continues to operate from its HQ in Berlin.

**MyWay**:launched in 2023 - provides a suite of insurance products to RV owners and hirers, giving them the confidence to fully engage with CHL Group’s peer-to-peer platforms.

Together, these three brands form a global group focused on elevating outdoor experiences through scalable tech solutions.

**Our culture**: from Australia’s beaches to the Bavarian Alps, we’re changing the way people explore and experience the world around them. CHL is building an incredible community of RV owners and hirers across seven countries.

We celebrate the wins, learn from the almosts, and make a point of encouraging cross-cultural, cross-continent collaboration.

**The Role**:
We're on the lookout for someone to join our awesome Customer Service team. They’re the first point of contact for our owners and hirers (customers) via phone, tickets, and live chat. They help our customers with all sorts of things from finding the right vehicle to hire, helping with listings, verification checks and managing breakdown and accident call-outs.

If you would like to join this incredible team, you’ll need experience in a customer service role (ideally in a call centre). We’re open to your industry experience but insurance, travel, hospitality or retail would help set you up for success. Exceptional communication skills and the ability to actively listen and respond empathetically to customers is essential. You also need to be comfortable thinking on your feet and problem solving. Geographical knowledge and understanding of Australian and New Zealand locations would also be an advantage.

This is a fast-paced role so strong multi-tasking skills and the ability to switch between systems whilst talking to customers is required. This is a full time position working out of our headquarters in Newcastle, NSW. The team is very close-knit, fun and collaborative and sets all new team members up for success with a comprehensive onboarding and training program.

**Requirements**:

- Able to work a 7-day a week roster (mostly Mon-Fri but some weekends required)
- At least 2 years experience in a customer service and/or sales role
- Experience in a call centre environment (desirable, not necessary)
- Strong communication skills
- Resilience, work well under pressure and within a rapidly changing environment
- Effective time management skills with the ability to prioritise tasks

**Benefits**
- Comprehensive training
- Work in a fun dynamic ASX-listed start-up
- Employee Share Scheme
- Van hire and product discounts
- An additional 2 days’ annual leave to go camping
- Employee rewards & recognition
- The opportunity to work with a team of creative go-getters who are passionate about -promoting thousands of vans and endless adventures

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