Student Connect Assistant

3 weeks ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Exciting opportunity to support the Service Connect team. Supportive & collaborative team environment.
- From $70,536 to $76,022 (HEW Level 4), plus 17% employer's superannuation and annual leave loading.
- Full-time, continuing role. Based at Wallumattagal campus, North Ryde.
- Supportive and collaborative team environment.

THE ROLE

We are looking for a Student Connect Assistant to provide customer service and administration transactional support in the Service Connect team.

Reporting to the Team Leader, you will:

- Provide customer service and transactional support to international and domestic students, referring or escalating as appropriate.
- Undertake student administration transactional processing using a range of student administration systems ensuring timely, accurate and quality assured data processing, undertake a range of associated administrative and/or customer service-related tasks.
- Provide feedback to support student services, process and systems improvement.
- Contribute to projects and initiatives that support student services, process and systems improvement by providing feedback on work processes.
- Work with other team members to resolve or escalate complex student enquiry, as required.
- Prioritise time and tasks to meet targets and timelines.

About You

You will have high attention to detail, a methodical approach and strong organisation and time management skills. You are savvy with technology and demonstrate the ability learn new systems quickly.

Your interpersonal and communication (written & verbal) skills have seen you excel in customer service roles and building rapport with colleagues and stakeholders. You work well autonomously and as part of a team to achieve shared goals.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.

Connect with us today


We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

To Apply
- Demonstrated experience working in a customer service environment across multiple communication channels and sites
- Demonstrated experience in developing and implementing administrative process improvement
- Demonstrated experience working in a team
- Demonstrated experience in dealing with challenging customers

Role-specific Enquiries: Jo Finnis, Team Leader, Student Connect via

General Enquiries: Rainki Kan, HR Administrator via

Applications Close: Monday, 14 August 2023 at 11:59pm (AEST)

Login to Workday

and go to the Careers App > Find Jobs.

Applications Close:
14/08/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .

  • Student Engagement Assistant

    2 months ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - From $70,536 to $76,022 (HEW 4) p.a. plus 17% super and annual leave loading - Full-time, Continuing - Based at Wallumattagal campus, North Ryde. THE ROLE The Student Engagement Assistant provides support and administration for events and student initiatives to the Graduations and 1st Year Experience teams. Key Accountabilities- Provide...

  • Student Engagement Assistant

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - From $70,536 to $76,022 (HEW 4) p.a. plus 17% super and annual leave loading - Full-time, Continuing - Based at Wallumattagal campus, North Ryde. THE ROLE The Student Engagement Assistant provides support and administration for events and student initiatives to the Graduations and 1st Year Experience teams. Key Accountabilities- Provide...

  • Student Administration Assistant

    4 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Work with the collaborative and high performing team to provide student customer service and administration transactional support. - From $70,536 to $76,022 (HEW Level 4), plus 17% employer's superannuation and annual leave loading. - Full time, fixed term role until July 2024. Based at Wallumattagal campus, North Ryde. - High performing...

  • Student Administration Assistant

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Work with the collaborative and high performing team to provide student customer service and administration transactional support. - From $70,536 to $76,022 (HEW Level 4), plus 17% employer's superannuation and annual leave loading. - Full time, continuing role. Based at Wallumattagal campus, North Ryde. - Collaborative and supportive team...

  • Aged & Disability Care - Care Connect

    1 month ago

    Ryde, Australia Care Connect Full time

    Care Connect are seeking motivated individuals to provide in home care to our Out of Hospital Care and Aged Care clients in Ryde, Eastwood, Macquarie Park, Carlingford, Beecroft and surrounding areas.As an industry leading and dynamic care provider, Care Connect's purpose is to enable people to live independently and safely at home for...

  • Aged & Disability Care - Care Connect

    3 weeks ago

    Ryde, Australia Care Connect Full time

    Care Connect are seeking motivated individuals to provide in home care to our Out of Hospital Care and Aged Care clients in Ryde, Eastwood, Macquarie Park, Carlingford, Beecroft and surrounding areas.As an industry leading and dynamic care provider, Care Connect's purpose is to enable people to live independently and safely at home for...

  • Student Belonging Activators

    1 week ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Pay Details: From $48.38 (HEW 2) per hour (Including casual loading and 11.5% super) - Exciting Opportunity exists for Student Belonging Activators to join our dynamic team - Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde THE ROLE **Applications from current Macquarie University students will only be...

  • Student Engagement Officer

    2 months ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Job Description Summary - From $88,589 to $97,787 (HEW 6) p.a. plus 17% super and annual leave loading - Full-time, Fixed Term contract until 30/06/2023 - Based at Wallumattagal campus, North Ryde. THE ROLE The Student Engagement Officer provides advice and administrative support to students and staff and contribute to the coordination of...

  • Student Engagement Officer

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Job Description Summary - From $88,589 to $97,787 (HEW 6) p.a. plus 17% super and annual leave loading - Full-time, Fixed Term contract until 30/06/2023 - Based at Wallumattagal campus, North Ryde. THE ROLE The Student Engagement Officer provides advice and administrative support to students and staff and contribute to the coordination of...

  • Dean of Students

    2 days ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Macquarie University is seeking a new Dean of Students to provide strategic leadership in the development and sustainability of student experiences that support learning, personal development and a diverse and socially responsible learning community. THE ROLE - Macquarie University is a world-leading university for students and staff, is...

  • Student Recruitment Event Support

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Multiple casual roles available to support Macquarie University’s upcoming Open Day and future key student recruitment events. - $37.02 per hour plus superannuation. - Multiple casual roles. Based at Wallumattagal campus, North Ryde. - Casual work primarily in the lead up to and on Open Day (Saturday, 12 August 2023) and support future key...

  • Dean of Students

    1 week ago

    North Ryde, New South Wales, Australia Macquarie University Full time

    PRIMARY DETAILMacquarie University is seeking a new Dean of Students to provide strategic leadership in the development and sustainability of student experiences that support learning, personal development and a diverse and socially responsible learning community.THE ROLE Macquarie University is a worldleading university for students and staff, is recognised...

  • Student Recruitment Event Support

    1 week ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Multiple casual roles available to support Macquarie University’s upcoming Open Day and future key student recruitment events. - $40.23 per hour plus superannuation. - Multiple casual roles. Based at Wallumattagal campus, North Ryde. - Support the lead up to and on Open Day (Saturday, 10 August 2024) and future key student recruitment...

  • Student Information Analysts

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Busy and challenging role to support Tertiary Collection of Student Information (TSCI) reporting. Hybrid working arrangement. - From $99,739 to $108,139 per annum (HEW Level 7), plus 17% employer's superannuation and annual leave loading. - 1 continuing role & 1 fixed-term role until December 2023. Based at Wallumattagal campus, North Ryde. -...

  • International Student Experience Officer

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL - Collaborative, friendly and supportive team environment - Excellent employee benefits, including 17% employer superannuation - Vibrant University campus close to public transport THE ROLE We are looking for an enthusiastic team member who is passionate about student support, customer service and higher education sector. As our...

  • Student Recruitment Campaigns and Conversion

    2 months ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Support the delivery of global and domestic student recruitment acquisition and conversion campaigns and activities. Hybrid working arrangements. - From $80,753 to $91,815 per annum (HEW Level 5), plus 17% employer's superannuation and annual leave loading. - Full-time, continuing role. Based at Wallumattagal campus, North Ryde. - Supportive...

  • Student Recruitment Campaigns and Conversion

    3 weeks ago

    North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Support the delivery of global and domestic student recruitment acquisition and conversion campaigns and activities. Hybrid working arrangements. - From $80,753 to $91,815 per annum (HEW Level 5), plus 17% employer's superannuation and annual leave loading. - Full-time, continuing role. Based at Wallumattagal campus, North Ryde. - Supportive...

  • Home Care Worker

    1 month ago

    North Shore, Australia Care Connect Full time

    Care Connect are seeking motivated individuals to provide in home care to our Out of Hospital Care and Aged Care clients in Northern Beaches and surrounding areas.As an industry leading and dynamic care provider, Care Connect's purpose is to enable people to live independently and safely at home for longer. Responsibilities of the Homecare Support...

  • Home Care Worker

    1 month ago

    North Sydney, Australia Care Connect Full time

    Care Connect are seeking motivated individuals to provide in home care to our Out of Hospital Care and Aged Care clients in North Sydney and surrounding areas.As an industry leading and dynamic care provider, Care Connect's purpose is to enable people to live independently and safely at home for longer. Responsibilities of the Homecare Support...

  • Aged & Disability Care - Care Connect

    3 weeks ago

    North Shore, Australia Care Connect Full time

    Care Connect are seeking motivated individuals to provide in home care to our Out of Hospital Care and Aged Care clients in Northern Beaches and surrounding areas.As an industry leading and dynamic care provider, Care Connect's purpose is to enable people to live independently and safely at home for longer. Responsibilities of the Homecare Support...