Education Support Officer Casual

2 weeks ago

Strathfield, Australia NSW Government -TAFE NSW Full time

**Education Support Officer**
**Foundation Studies - TAFE Digital**
- Casual opportunities within the TAFE Digital Team located at Strathfield
- Help support and build engagement with students
- Collaborative and creative team environment

TAFE Digital is part of TAFE NSW and is the largest online education provider in Australia.

The Opportunity

This is an exciting opportunity to be part of TAFE Digital Foundation Studies team.

As an Education Support Officer within Foundation Studies, you will be responsible for a range of student enrolment management and assistance activities, which directly and indirectly supports the teaching section and enhances the student learning experience.

You’ll love this role if you:

- Thrive on solving problems and helping others.
- Enjoy being part of a dynamic team, supporting students to have a meaningful learning experience
- Are passionate about high-quality customer service and look forward to assisting students and staff in creating an innovative and exciting educational environment
- Enjoy working in a fast-paced environment.

Reporting to the Head Teacher, this position:

- Provides personalised support to students to successfully carry out tasks and understand their learning materials and concepts
- Works in conjunction with teachers, learning support staff and other roles as part of a specialised delivery team.

If you have
- Formal qualifications in the education sector:

- TAESS00009 Address Foundation Skills in Vocational Practice Skill Set

or
- A higher level education qualification such as:

- A Bachelor’s degree (AQF 7) or higher in literacy or TESOL.
- 3 - 5 years relevant educational experience

2. High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner

3. Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team

4. Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students

5. Ability to understand the content of the learning materials and the processes used in the discipline.

For further information regarding the role please review the Position Description.

How to Apply
- Attach an updated resume and a cover letter outlining your interest and how you meet the essential criteria (detailed in the Position Description)
- Provide certified copies of your qualifications
- Please ensure all attachments are in PDF format where possible

Our commitment to life-changing impact

As an organisation dedicated to life changing impact, we live by the TAFE NSW shared values: Integrity, Collaboration, Excellence and Customer First.

They define who we are, how we work and inspire your performance.

Diversity is part of our DNA

We’re creating an accessible and inclusive workforce, so you can bring your whole self to work and connect through our many employee networks. We believe in a diversity of thought, so we can make life-changing impact, together.

Applications close: Wednesday 22nd March 2023 at 11:59PM

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For most Temporary jobs, you need a visa that gives you permission to work in Australia.

An eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list over the next 18 months.

**Key Application Responses**:
Target Questions

1. As an Education Support Officer (ESO) you will be required to collaborate and communicate with the teaching team to support students and encourage their ongoing engagement and motivation to complete their tasks and activities. Please describe a recent time when you have collaborated with colleagues to achieve a positive outcome?

2. Keeping students engaged, especially in a digital atmosphere, is crucial for helping students make academic gains and understand course material. Please provide a recent example where you have supported and encouraged a student or colleague to work through a difficult time. What strategies did you use?

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