Education Support Officer

3 weeks ago

Strathfield, Australia NSW Government -TAFE NSW Full time

**TAFE NSW - Life Changing Purpose**

**Education Support Officer**

**TAFE Digital Strathfield Campus**

**Casual**

**$52.27 per hour**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer First, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a variety of flexible working options.

**About the role**

TAFE NSW has an exciting opportunity for a motivated individual with current experience within the education sector to join the TAFE Digital team as an Education Support Officer located at Strathfield Campus. The position lies within the English for Speakers of Other Languages (ESOL) team, specifically the Adult Migrant English Program.

The role is responsible for a range of activities under the direction of a Head Teacher, to work closely to support teachers to ensure the appropriate course content and assessments are successfully delivered to enhance the student learning experience and educative processes.

We have a particular need for our Education Support Officers to provide technical support to students with limited skills in English. A core part of the role is to support these students to access our online services in MS Teams and our learning platform.

You will not be required to hold a teaching qualification and are not required to teach or prepare lessons.

**About You**

You are an organised and disciplined individual, who values the importance of delivering great customer service by focusing on building strong connections within industry and customers.

To be successful in this role you must:

- Undergraduate degree (in any specialisation) **and** a Certificate or equivalent in the TESOL field
- Minimum of at least one year industry experience within the education sector
- Ability to understand the content of the learning materials and the processes used in the discipline.
- High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
- Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
- Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
- Skills in the use of relevant information and communication technologies

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEDT Monday, 26th February 2024**
- Your current resume (PDF)
- Certified copies of your qualifications (1 PDF)

**Target Questions**:
Question 1 (max 300 words): As an Education Support Officer you will be required to:

- provide technical support to students to enable them to access their learning resources
- collaborate and communicate with the teaching team
- follow up and support online students to encourage their ongoing engagement

Please describe how your skills would enable you to achieve positive outcomes with students and your colleagues in the areas outlined above.

Question 2 (max 300 words): Please describe a recent example when you have worked successfully with a diverse population of learners, with limited English and/or technical skills. What strategies did you use to communicate, motivate and engage these students?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

For temporary positions, you will require a visa that gives you permission to work in Australia.

A suitability list, valid for 36 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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