Customer Service Assistant

1 month ago


Strathfield, Australia Strathfield Council Full time

**Division**:Corporate & Community
**Team**:Library & Community Services
**Employment Status**:Casual
**Hourly Rate**:Grade 5 $31.45p/h plus 25% casual loading

**About Strathfield Council**
- Strathfield Council is centrally located in Sydney’s inner-west, halfway between the Parramatta and Sydney CBD with accessible public transport options and parking available.
- As a medium-sized council, we focus on a myriad of Local Government responsibilities which services over 40,000 residents in the Strathfield LGA.
- Council is committed to supporting the future growth of the LGA whilst protecting the local heritage character, ensuring development is of high quality and sympathetic to local surrounds.
- Our core values of Teamwork, Integrity, Accountability and Safety are at the heart of our organisation and Council emphasises the importance of achieving work-life harmony and developing staff.
- **About the Opportunity**

Strathfield Council is seeking a Customer Service Assistant - Casual to provide library circulation and customer services, assist with the maintenance of service areas and deliver information services to library customers.
- In order to undertake the role, it requires the following duties:

Assist with general library duties such as loans, returns, shelving, book lockers, reservations, desk shifts as rostered, including weekend and evening shifts as required.
- Provide high-quality customer service with customers from a diverse range of cultures and backgrounds whilst working in a busy environment by providing effective communication skills.
- Contribute to the promotion and marketing of programs and events for Library services including the library’s social media sites and liaise with Council’s Communications Department.

**About you**
- To succeed in the role, you will have the following:

Higher School Certificate and extensive practical library experience, or Higher School Certificate and experience in customer focused service delivery Good communication (oral Demonstrated customer service skills, including the ability to respond promptly and courteously to a diverse range of service needs and a good knowledge of library services, products, and collections.
- Demonstrated strong communication and problems solving skills and ability to provide information services to a culturally diverse public.
- Proven ability to work in a team environment, individually and under limited supervision.
- Demonstrated commitment to achieving Council’s values and organisational behaviours.
- Demonstrate a commitment to Equal Employment Opportunity, Workplace Health and Safety and Cultural Diversity principles.
- A Working with Children Check number or willingness to obtain.
- Experience in using Library Management Systems or similar point of sale systems (Desirable)
- Knowledge of, and /or experience in local government (Desirable)
- Valid NSW Class C Driver’s Licence. (Desirable)

**Position Description**

To review this position description for this role, please click** **here.

**To Apply**

1. Please fill out your details below and attach any relevant documentation on the next page.
**A cover letter will need to address the Selection Criteria as outlined in the Position Description.**
In line with Council's Vaccination Policy, all employees must be fully vaccinated prior to commencement with Council.
- If you have any questions about the role, please contact Peter Main on 02 9748 9999.
- Applications close at 10pm, Thursday 27 July 2023.



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