Contact Centre Scheduling Assistant
1 week ago
**Job no**: 493020
**Work type**: Full Time
**Location**: Adelaide
**Classification**: DHA Level 4
**About Your Team**:
The DHA Contact Centre is responsible for delivering timely, consistent and professional customer service to Defence members and their families. The Contact Centre has three sites in Adelaide, Townsville and Newcastle delivering a
The Contact Centre Support team, located in Adelaide, is responsible for scheduling, quality assurance, client liaison, reporting and a dedicated housing specialist team that provides real time support to consultants on complex housing
issues.
**Your Contribution**:
You will be responsible for scheduling and rostering of Contact Centre resources across geographically dispersed teams in accordance with legislation and policy. You will ensure that both internal and external Key Performance Indicators (KPI’s) are met whilst optimising efficiency and customer service outcomes.
- For this role, we will consider how well you:_
- Optimise resources in a highly regulated Contact Centre environment.
- Organise, problem solves and make decisions, with sound judgement and attention to detail.
- Interact with others, including having strong written and verbal communication skills, with the ability to engage with a broad range of stakeholders.
- Effectively manage priorities, organise workloads and meet deadlines in a fast-paced environment.
- Innovate, show initiative and provide sound business solutions to identified issues.
- Demonstrate a high level of data literacy across several programs/platforms.
- Display a collaborative and consultative approach to working as part of a team.
For further information on the role please refer to the **Position Description** within Defence Housing Australia’s careers site.
**Order of merit** - Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.
-
Contact Centre Consultant Aps3
4 days ago
Adelaide Region SA, Australia DFP Recruitment Services Full time**Job description**: We are seeking multiple Contact Centre Consultants and Contact Centre Specialists to assist our Federal Government client located in Mawson Lakes. These roles will cover an after-hour service and the shifts will cover 4.00pm to 8.00am Monday to Friday & 24 hours on the weekend. In this Inbound Customer Service centre, you will...
-
Contact Centre Team Leader
2 days ago
Adelaide Region SA, Australia FindStaff Full time**Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre. - Full-time Permanent Positions - Located in Adelaide CBD - Career Development - Vibrant Culture **About Mas**: Mas National are a not-for-profit business,...
-
Contact Centre Team Leader
2 weeks ago
Adelaide Region SA, Australia IntoWork Australia Full time**Location**: - Adelaide, South Australia**Category**: - Call Centre and Customer Service **Work type**: - Permanent **Contact Centre Team Leader** FindStaff have partnered with sister company Mas National, to recruit two experienced and enthusiastic Customer Service Team Leaders in their Adelaide Contact Centre. - Full-time Permanent Positions -...
-
Contact Centre Officer
5 days ago
Adelaide Region SA, Australia HAYS Full timeJoin a Federal Government Department within a fast paced call centre for a 12 month initial engagement. **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...
-
Contact Centre Officer
6 days ago
Adelaide Region SA, Australia HAYS Full timeJoin a Federal Government Department for a 12 months to provide exceptional customer service to the public **Your new company** This Federal Government Department are seeking Multiple Call Centre experts to join them for an initial engagement of 12 months with potential for further extensions. **Your new role** You will respond to customer enquiries...
-
Customer Contact Centre Consultant
1 week ago
Adelaide Region SA, Australia AMP Limited Full time**The opportunity** You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development. We have opportunities across Australia and can offer remote and hybrid working (your Talent Consultant...
-
Scheduler
3 days ago
Adelaide Region SA, Australia Nextt Group Pty Ltd Full time**Position Description** Who’s Nextt The Nextt Group can proudly state that for more than 20 years we have been making a difference in Australia by supporting individuals with disability and/or mental health challenges to achieve their goals and to live an independent life. Our workforce spans NSW, VIC, QLD, and SA, providing daily quality,...
-
Front of House
2 weeks ago
Adelaide Region SA, Australia FIRST CONTACT Full timeLocation: Adelaide Salary: AUD Industry Standards Front of House Team Member - Do you enjoy making people feel welcomed and valued?_ - Want to have more work-life balanced?_ - We look after you_ - Competitive salary above award - Monday to Friday work schedule - Weekends and Public Holidays off **The Role** We are looking for a talented & exceptional...
-
Contact Centre Agent
2 weeks ago
Adelaide, Australia Jones Radiology Full timeJoin a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available. - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental...
-
Contact Centre Manager
2 weeks ago
Adelaide CBD, Australia Jones Radiology Full time18-month Fixed-Term Contract | Hybrid | Adelaide CBD - Work-life balance, inclusive work culture and competitive benefits - Lead a committed team | Innovate & experiment | Drive continuous improvement! **About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services...
-
Contact Centre Agent
7 days ago
Adelaide, Australia Jones Radiology Full time**About Us** Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our...
-
Customer Service
6 hours ago
Greater Adelaide SA, Australia Westpac Banking Corporation Full timeCustomer Service - Contact Centre - Lockleys, SA - Multiple full time, permanent roles onsite in Lockleys commencing **2 August**: - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia's oldest bank **Who we are** With over 200 years of history in helping Australians...
-
Contact Centre Assistant Manager
6 days ago
Adelaide, South Australia Ventia Pty Limited Full timeAbout the OpportunityWe're seeking a dedicated Support Services Coordinator to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution...
-
Customer Sales
4 weeks ago
Greater Adelaide SA, Australia Heritage and People's Choice Full timeCustomer Sales & Service Consultant - People's Choice, National Contact Centre **We are looking for Customer Sales & Service Consultants to join our national contact centre on a full-time basis. In this role, you will take calls from new and existing members across Australia, assisting them with their banking and financial needs.** We understand the...
-
Scheduling / Rostering Officer
4 days ago
Adelaide Region SA, Australia HAYS Full timeExciting new opportunity as a scheduling / rostering officer for NFP **Your new company** **Scheduling / Rostering Officer** Are you an experienced and organised scheduling / rostering officer looking for a temporary assignment in a not-for-profit organisation? If so, we have an exciting opportunity for you! Our client is a leading provider of community...
-
Bookings Consultant
3 weeks ago
Adelaide Region SA, Australia Hudson Australia Full timeOur client seeks a **Bookings Consultant / Customer Contact Consultant** to be based out of their office in the Eastern fringe of Adelaide CBD. - **Full time permanent role in organisation with excellent company culture.**: - **Free on-site car parking provided and great remuneration.**: - **A great learning and development opportunity** We're seeking a...
-
Contact Centre Representative
7 days ago
Adelaide, South Australia DFP Recruitment Full timeKey ResponsibilitiesRepresent our client in a professional and courteous manner during all customer interactions.Answer inbound calls and respond to customer inquiries in a timely and effective manner.Access the knowledge management system to provide accurate and relevant information to customers.Display a customer-centric attitude and solutions-driven...
-
Scheduler
3 days ago
Adelaide Region SA, Australia Hatch Full time**Requisition ID**:80049 **Job Category**:Project Controls **Location**:Adelaide, South Australia, Australia With over six decades of business and technical experience in the mining, energy, and infrastructure sectors, we see challenges evolving in every industry. We respond quickly with solutions that are smarter, more efficient, and innovative. We draw...
-
Schedule and Dispatch Coordinator
4 days ago
Adelaide Region SA, Australia Service Stream Full timePrimary Location Adelaide - Hope Valley Job Description Summary An exciting opportunity has arisen for a Scheduling and Dispatch Coordinator to join Service Stream based in our Adelaide office - Hope Valley About the Role Service Stream Utilities & Infrastructure division are currently seeking a Scheduling and Dispatch Coordinator to join our growing...
-
Workforce Management
1 week ago
Adelaide Region SA, Australia Department of Agriculture & Water Resources Full timeAPS 4 - $72,002 - $78,386 per annum plus superannuation - Biosecurity Operations Division - Adelaide, SA,Brisbane, QLD,Melbourne, VIC,Perth, WA,Sydney, NSW - Want to work in government to support & protect our agriculture industry? - Do you have workforce management scheduling capabilities? **Who we are** Biosecurity Operations Division delivers nationally...