5 X Customer Service Officers

4 weeks ago

Canberra, Australia HorizonOne Recruitment Full time

Our client is a well-respected and market leading energy provider in the ACT, as well as being one of ACT’s largest employers. They deliver one of the most reliable and affordable electricity networks in the country and are one of the more innovative utilities suppliers, demonstrated by their creative alternative energy solutions. As an employer of choice, they offer competitive and flexible working conditions and ample career development opportunities due to the size of their workforce.

**The Opportunity**:
Reporting to a supportive, friendly, and highly likable senior manager, the Inbound Call Centre Operators will provide high quality customer service to the residents of Canberra. You will have the support of an established team of 70 + staff and work to supportive management who will ensure you successfully complete a structured training program proven to give you all the tools you need to succeed in this role. This is an opportunity to secure a role with a leading organisation and gain entrance into the corporate work force, or just to further develop your skills in an office environment.
- Opportunity to secure a permanent role
- Fun, friendly team - high social group of likeminded people
- Enter the workforce in an office environment

**The Role**:
The Customer Service Officers work as a team member of the Customer Services Branch. Working in a friendly and large team of 70 representatives, you will be responsible for maintaining a high standard of customer service in relation to energy, water, sewerage, and gas enquiries through:

- Responding to customer inbound telephone enquiries
- Resolving customer enquiries at first point of contact
- Liaising with customers regarding all matters relating to customer accounts
- Processing clerical tasks associated with all aspects of account management
- Promoting services and products to the public
- Operating PC’s efficiently utilising various software packages
- Contributing to continual improvement within the team
- **You will be offered full-time hours working on a rotating roster, 8am - 6pm, Monday to Friday (8am - 4pm, 9am - 5pm or 10am - 6pm)**

**The Ideal Person**:
You will have excellent customer service skills and a great attitude - being passionate about providing great customer service is a must You will have demonstrated customer service experience and be comfortable learning new computer systems and talking on the phone. Reliability and maturity is key to your success as well as being eager to learn new skills and be able to fit in well within a large team without getting involved in office politics or gossip. In addition you will have:

- Ability to learn and demonstrate effective customer service
- Relevant industry experience and training, with experience in a customer service role essential
- Ability to work with mínimal supervision and as a collaborative team member
- Practical PC skills - Microsoft Word and Excel
- Presenting a positive image of the organisation in all forums
- Following safety rules and regulations
- You must be available to work full-time
- **You must be able to successfully pass a national criminal history check and have full working rights**

**Salary / Rate**:

- $30.58 per hour + GST + 10.5% Super
- Initial 6-month contract with extension opportunities
- Central Canberra City location, close to shops, public transport and other amenities

**How to Apply**:

  • 5 X Customer Service Officers

    3 weeks ago

    Canberra, Australia HorizonOne Recruitment Full time

    Our client is a well-respected and market leading energy provider in the ACT, as well as being one of ACT’s largest employers. They deliver one of the most reliable and affordable electricity networks in the country and are one of the more innovative utilities suppliers, demonstrated by their creative alternative energy solutions. As an employer of choice,...

  • 2 X Customer Service Consultants

    1 week ago

    Canberra, ACT, Australia Hudson Australia Full time

    Our client, an established product supplier seeks two permanent Customer Service Consultants (Inbound) to be based in their office in East of South Canberra district.- High Growth: Be part of a mission-oriented company on the rise.- Advancement: Explore numerous opportunities for career growth.- People-Centric: Join a supportive and driven team that values...

  • 1 X Aps 5 + 1 X Asp6 Coordination Officer

    1 week ago

    Canberra, Australia HAYS Full time

    2 x 6 month contracts available **Your new company** This Federal Government Department is a vital member of Australia’s national security community and oversees many functions including international relations, scientific research and development, procurement and purchasing and industry development and cooperation. Their mission is to protect...

  • Aps4/5 Administrative Support Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$45 - au$60 per hour + super- **APS4/5 Administrative Support Officer - Federal government agency**: - **Contract duration: Initial 12 contract from 01/07/2024 - 30/06/2024 + up to 2 x 12 months extension options**: - **NV1 Security Clearance is required prior to commencement**: - **Work from home option...

  • Aps4/5 Administrative Support Officer

    3 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract au$45 - au$60 per hour + super- **APS4/5 Administrative Support Officer - Federal government agency**: - **Contract duration: Initial 12 contract from 01/07/2024 - 30/06/2024 + up to 2 x 12 months extension options**: - **NV1 Security Clearance is required prior to commencement**: - **Work from home option...

  • Psychological Administration Officers Level 5

    2 weeks ago

    Canberra, Australia Australian Secret Intelligent Service Full time

    Psychological Administration Officers Level 5 **$97,277 - $104,805 plus superannuation** **ABOUT US** ASIS is Australia’s overseas secret intelligence collection agency. Its mission is to protect and promote Australia’s vital interests through the provision of intelligence services as directed by the Government. Its work can involve collecting...

  • APS4/5 Procurement Officer

    1 week ago

    Canberra, ACT, Australia Onpoint 365 Full time

    APS4/5 Procurement Officer3 months contract with possible extension for 1 x 3 months Baseline clearance essential $38-$53 an hour excluding super Our Federal Government client is seeking a dedicated and experienced Procurement Officer to join their team and support their procurement process. Key Responsibilities:Conduct thorough reviews of procurement...

  • Aps 5 / 6 Complaints Management Officer

    2 months ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS5 and APS6 Complaints Management Officer - ** APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super**: - ** Canberra, City**: - ** 12-month contract** **About the client** The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives. **Duties of APS 5** - Managing complaints and...

  • Aps 5 / 6 Complaints Management Officer

    2 days ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS5 and APS6 Complaints Management Officer - ** APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super**: - ** Canberra, City**: - ** 12-month contract** **About the client** The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives. **Duties of APS 5** - Managing complaints and...

  • 2 X Project Support Officers

    1 week ago

    Canberra, ACT, Australia Ressam IT Recruitment Full time

    Initial contract of 6 months with 1 x 6 months extension Based in ACT, NSW Requires Baseline security clearanceWho We Are?SecurityWhat We Are Looking For2 x Project Support Officers - AI in Government TaskforceWork ArrangementsContact Us or**

  • Aps 5 and Aps 6 Co Design Project Officer

    3 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS 5 / APS 6 Co Design Project Officer - ** APS 5 $55.24 / Hourly rate / Super / 6 - month contract (possible extension)**: - ** APS 6 $60.24 / Hourly rate / Super / 12 - month contract (possible extension)**: - ** Deakin, ACT** **About the client** One of our clients is now seeking 4 x APS 5 and 3 x APS 6 Co Design Project Officers...

  • Aps 5

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS5 and APS6 Complaints Management Officer- APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super:- Canberra, City:- 12-month contractAbout the clientThe Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives.Duties of APS 5 Managing complaints and participant incidents, including...

  • Service Management Officer

    1 week ago

    Canberra, ACT, Australia Optus Full time

    Service Management Officer:Date:05-Mar-2023Location: Canberra, AustraliaCompany:Singtel GroupSo, why Optus?At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. We believe in the strength of a...

  • Health Service Officer Level 5

    4 weeks ago

    Canberra, Australia ACT Government Health Full time

    **Health Service Officer Level 5** **(** **Job Number**: **029RM** **)** **Description** **Directorate** - Canberra Health Services**Branch** - Chief Financial Officer Division**Section** - Supply Chain**Position Number** - 21779**Position Title** - Health Services Officer Level 5 Driver**Classification** - Health Service Officer Level 5**Vacancy Type** -...

  • 2 X Aps6 Program Officers

    3 weeks ago

    Canberra, Australia HAYS Full time

    An S26 permanent transfer is available for these positions! **Your new company** This well known Federal Government Department responsible for providing strategic policy advice, regulation and programs and services is seeking 2 x APS6 Program Officers to join one of their branches that manage two National programs providing funding to councils due to an...

  • Administrative Service Officer 5

    2 months ago

    Canberra, Australia ACT Government Health Full time

    **Administrative Service Officer 5** **(** **Job Number**: **029DR** **)** **Description** **Directorate** - Canberra Health Services**Branch** - Division of Surgery**Section** - Executive**Position Number** - 23668**Position Title** - Executive Assistant**Classification** - Administrative Service Officer 5**Vacancy Type** - Permanent Full-time**Vacancy...

  • Customer Service Officer

    2 months ago

    Canberra, Australia SB Recruitment Full time

    **Salary**: - $51.00 - $55.00 Hour plus Super - **Contract Type**: - Temporary - **Location**: - Canberra - ACT - **Industry**: - Admin / Secretarial / Office Support - **Contact Name**: - Kymberlea Pellizzon - **Contact Phone**: - 02 9002 5000 - **Date Published**: - 08-Apr-2024 - **The Company..** Our client is a well-established Department within...

  • 2 X Project Support Officers

    2 months ago

    Canberra, Australia Ressam IT Recruitment Full time

    Initial contract of 6 months with 1 x 6 months extension - Based in ACT, NSW - Requires Baseline security clearance **Who We Are?** **Security** **What We Are Looking For** **2 x Project Support Officers - AI in Government Taskforce** **Work Arrangements** **Contact Us** **0423 227 550** or **02 5119 2299

  • 2 X Project Support Officers

    3 weeks ago

    Canberra, Australia Ressam IT Recruitment Full time

    Initial contract of 6 months with 1 x 6 months extension - Based in ACT, NSW - Requires Baseline security clearance **Who We Are?** **Security** **What We Are Looking For** **2 x Project Support Officers - AI in Government Taskforce** **Work Arrangements** **Contact Us** **0423 227 550** or **02 5119 2299

  • Aps 5 and Aps 6 Co Design Project Officer

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS 5 / APS 6 Co Design Project Officer- APS 5 $55.24 / Hourly rate / Super / - month contract (possible extension):- APS 6 $60.24 / Hourly rate / Super / 1- month contract (possible extension):- Deakin, ACTAbout the clientOne of our clients is now seeking 4 x APS 5 and 3 x APS 6 Co Design Project Officers to join their fast-growing team...