Aps 5

7 days ago

Canberra, ACT, Australia DFP Recruitment Services Full time

Job description:

APS5 and APS6 Complaints Management Officer
-
APS 5 $55.24 / APS 6 $60.

26 / Hourly Rate / 11% Super:
-
Canberra, City:

-
12-month contract

About the client
The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives.

Duties of APS 5

  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Coordinating correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives

Duties of APS 6

  • Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
  • Leading and supporting team members to effectively manage complaints within expected timeframes.
  • Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
  • Managing escalated complaints and ensuring strict deadlines are met.
  • Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
  • Managing correspondence, briefing and reporting functions for the Complaints Team.
  • Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives
.

Key skills required

  • Previous experience in a highvolume complaint and/or customer service role with the ability to consistently achieve output expectations and manage caseload timeliness.
  • Strong communication skills, Participant/Complainants phone contact is mandatory.
  • Strong writing skills are also required.
  • Working in a dynamic and changing environment.
  • Resilient, flexible, efficient, organized, attention to detail, empathetic, high analytical skills, proficient in Word and Excel, ability to work proactively, ability to work autonomously and as part of a team.
  • Ability to manage a high caseload of work with competing priorities, meet deadlines and prioritize work in line with risk and complaint due dates.
  • Ability manage work that may include confronting information, including information about abuse, harm, and neglect of people with a disability.
  • Ability to work with a range of stakeholders.

Desired Experience

  • Preferably have Disability, Complaints management experience.
  • Previous experience in having difficult conversations and managing expectations

Application Requirements

  • Applicants must hold
    Australian citizenship.
  • Applications close on **14/05/24.

  • Aps 5

    1 week ago

    Canberra, ACT, Australia Dfp Recruitment Full time

    APS5 and APS6 Complaints Management Officer APS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% Super Canberra, City12-month contract About the client The Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives.Duties of APS 5 Managing complaints and participant incidents, including assessing, recording, resolving...

  • Aps 5

    1 week ago

    Canberra, ACT, Australia DFP Recruitment Full time

    APS5 and APS6 Complaints Management OfficerAPS 5 $55.24 / APS 6 $60.26 / Hourly Rate / 11% SuperCanberra, City12-month contractAbout the clientThe Agency is seeking 13 x Complaints Management Officers (APS5 and APS6) to promote the agencies objectives.Duties of APS 5Managing complaints and participant incidents, including assessing, recording, resolving and...

  • Aps 5

    1 week ago

    Canberra, ACT, Australia National Library of Australia Full time

    My Forms My Tests My Interviews My DetailsAPS - Executive Assistant (several positions):Great opportunity for enthusiastic and highly organised individuals with great people skills Work closely and actively participate with our Senior Executive team Use your customer service skills to interact positively and professionally with a range of internal and...

  • Aps 5/6

    7 days ago

    Canberra, ACT, Australia Adecco Full time

    Adecco is seeking expressions of interest for various APS 5/6 and EL 1 Policy roles with a reputable Federal Government department.Client DetailsDescriptionWe have several opportunities available for individuals interested in APS 5/- EL 1 Policy** roles in the Federal Government industry. If you have experience in Australian Government policy development and...

  • Aps 5 and Aps 6 Contract Officers

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    **Applications close: 12 pm Friday 1 SeptemberFace2face Recruitment reference:589805Duration:12-month contract and non-ongoing rolesLocation:Brindabella Business Park, ACTSecurity Clearance:Ability to obtain baseline clearance and police check requiredOur Australian Government client is a law enforcement agency responsible for offshore and onshore border...

  • Aps 5 Assessment Officer

    1 week ago

    Canberra, ACT, Australia Australian Government Full time

    APS Level 5- $84,627 - $91, % superannuation Fairbairn, Canberra ACTThe Medicinal Cannabis Section, within the Office of Drug Control, is seeking to fill multiple ongoing Assessment Officer positions at the APS 5 level within the Medicinal Cannabis Licensing Team and Medicinal Cannabis Permits Team.Key responsibilities include: Drafting and provide quality...

  • Aps Level 5

    1 week ago

    Canberra, ACT, Australia Australian Government Full time

    APS Level 5- $84,627 to $91,520 Fairbairn, ACTThe key duties of the position include:Manage expenditure, analyse and report on financial information for the Division for presentation to the Executive. Assist in procurement and contract management activities for the Division, including the procurement of external legal services and associated billing...

  • Aps Level 5

    1 week ago

    Canberra, ACT, Australia Australian Government Full time

    APS Level 5- $84, ,520 Canberra, ACTThe Office of Health Technology Assessment (OHTA) Branch oversees the assessment processes that support Government decisions to subsidise new medicines and medical services through the Pharmaceutical Benefits Scheme and Medicare Benefits Schedule.Through these activities we play a key role in securing access for...

  • Aps Level 5

    1 week ago

    Canberra, ACT, Australia Australian Government - Department of Health Full time

    APS Level 5- $79,002 to $85,43 FairBairn, ACTDo you want to be part of providing a better health and wellbeing for all Australians?Do you want to be challenged in your work?Do you want to be part of a high performing team?The Chemistry Section within the Laboratories Branch of the Therapeutics Good Administration is looking for analytical chemists to join...

  • Aps 5/6 Policy Officer

    1 week ago

    Canberra, ACT, Australia Adecco Full time

    Adecco is seeking APS 5 and APS 6 Policy professionals for various Policy roles with a reputable Federal Government department.Client DetailsWe have several opportunities available with a reputable Federal Government department who are a friendly and collaborative team looking for support with a variety of work relating to policy development. This is a...

  • Aps 5

    7 days ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS 5 & APS 6 Compliance Investigation OfficersPay rate: $52 - $63 Hourly + 11% Super.Multiple roles in various National locations. Fed Govt opportunity, strong compliance, and investigations focus. 6month initial contract with a view to extend (12months), working full time hours Hybrid WFH / office Federal Government Opportunity, multiple...

  • Aps Level 5

    1 week ago

    Canberra, ACT, Australia Australian Government Therapeutic Goods Administration Full time

    APS Level 5- $81,372 to $88,000 Fairbairn, ACTThe Administrative Officer - International travel liaison is a key position in the International Engagement Section (IES).The IES is comprised of two teams: the international engagement team and the international travel coordination team. The section performs a range of functions to support international travel...

  • Aps 5 and Aps 6 Co Design Project Officer

    7 days ago

    Canberra, ACT, Australia DFP Recruitment Services Full time

    Job description:APS 5 / APS 6 Co Design Project Officer- APS 5 $55.24 / Hourly rate / Super / - month contract (possible extension):- APS 6 $60.24 / Hourly rate / Super / 1- month contract (possible extension):- Deakin, ACTAbout the clientOne of our clients is now seeking 4 x APS 5 and 3 x APS 6 Co Design Project Officers to join their fast-growing team...

  • APS 5 Finance Officer

    1 week ago

    Canberra, ACT, Australia Hudson Full time

    Sydney or Canberra location 6 month contract with extension Australian Citizenship mandatorySeeking APS 5 Finance Officer for a 6 month labour hire contract located in Sydney or Canberra with experience in SAP.The Finance Officer will assist the Senior Financial Officers and Chief Financial Officer with finance, reporting and compliance functions. The...

  • Aps 5 Finance Officer

    7 days ago

    Canberra, ACT, Australia Hudson Australia Full time

    Seeking APS 5 Finance Officer for a 6 month labour hire contract located in Sydney or Canberra with experience in SAP.***: The Finance Officer will assist the Senior Financial Officers and Chief Financial Officer with finance, reporting and compliance functions.The Finance Officer will be responsible for undertaking the following duties:Processing payments...

  • Aps 5

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:5 pm Monday 19 June 2023face2face reference:586136Location:Canberra, ACTHours:full-timeContract length:Until January 2024Entry requirements:BaselinePay range:$52.00 to $70.00 p/h ex superPositions available:3 positionsAbout the role:This role undertakes complex policy work that guides the way the mainstream services work to support people with a...

  • Aps 5

    7 days ago

    Canberra, ACT, Australia Australian Government Full time

    $83,706 - $89, % BDCP) + up to 15.4% superannuation Brindabella Park ACTThe RoleCommercial Division is seeking to fill multiple APS 5 Commercial Policy and Procurement Complaints positions within the Division. These positions will be required to have or the ability to quickly gain, an understanding of procurement, contracting and policy in a Government...

  • APS 4/5 Recruitment Officer

    7 days ago

    Canberra, ACT, Australia Flexhive Full time

    APS Recruitment experience required and the use of Aurion is highly desired.As an APS 4/5 Recruitment Support Officer, you will play a vital role in facilitating the recruitment process within our organisation. You will work closely with hiring managers and HR professionals. Key Responsibilities: Utilise Aurion software to post job vacancies on appropriate...

  • Aps 5 Level

    7 days ago

    Canberra, ACT, Australia HOBAN Recruitment Full time

    Hoban Recruitment are sourcing an experienced Contract Management Officer at APS 5 Level, within the Procurement and Corporate Services Branch to join our client who are a federal agency. Attractive hourly rate of $55.24 per hour including casual loading plus 10.5% superannuation Located in Braddon Canberra Up to 12months casual assignment plus possibility...

  • Aps 5/6 Admin Support/procurement Officer

    1 week ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:5 pm Wednesday 18 January 2023face2face reference:579037Location:Canberra, ACTHours:full-timeContract length:5 monthsEntry requirements:BaselinePay range:APS 5: $ $59.00 p/h ex superAPS 6 $60.00 to $69.00 p/h ex superAbout the role:This role will support the implementation of contemporary contract management practice with delivery partners that...