National Training Manager

2 weeks ago

Rochedale South, Australia Amart Furniture Full time

The National Training Manager is a newly created role to develop and support our store team giving them the tools they require to better understand our products features and benefits.

In turn, this will result in better customer service, stronger results, and an overall better shopping experience. It will ensure our team feel comfortable to sell across the store as they will have the product knowledge to talk with their customers. This will also ensure we are selecting the right pieces for our customers and their needs.

The role is hands on, and you will be required to travel to stores on a regular basis including interstate travel. You must be a people person that can easily mentor and guide our team.

**This role will entail**:

- Work closely with the buying team to help launch Tier 1 products
- Work with quality to point out specific changes to products or correct use of products
- Work with VM team to ensure ‘out of the box’ pieces are displayed on the shop floors to highlight features and benefits
- Create training video content on best performing products in the business
- Travel to stores nationally to help train our teams
- Communicating, liaising, and building rapport with key stakeholders
- Provide help and assistant to underperforming stores and team
- Investigate underperforming products - If a training issue, create content to support
- Collating and validating information from multiple sources and packaging in a way that makes sense to our team
- Create and develop training material for use in stores and across the business
- Create and develop a culture of positive training for our team

**What are we looking for**:

- Excellent administration and time management skills
- Well-developed communication skills
- Excellent verbal and written communication skills
- Proven experience writing end-user documentation in a clear and precise way
- People person that loves to train and mentor
- Able to travel regularly
- Own car and current driver’s license
- Ability to work autonomously but collaboratively
- A ‘Can do’ attitude

**We offer**:

- ** Training and development** - We believe that in life you never stop learning. The same applies when you work here - from your first day and throughout your career
- ** Reward and Recognition** - We acknowledge and reward the hard work of our people
- ** Career development** - We actively encourage our team to further develop themselves in their current role and to learn the skills required to become a leader in our business
- ** Real Career Opportunities** - We offer genuine career opportunities in roles all across Australia
- ** Employee Discounts** - We don’t just transform the homes of our customers, our team enjoy industry leading discounts across our entire range too
- ** Community Involvement** - We believe in things that are bigger than us. Like community. We are proud to support a number of charities

You will work autonomously for most of your role and will need to have the computer skills to be able to create content for the business nationally. Video editing skills are also highly regarded.
- **A note from Amart Furniture to recruitment agencies: As we have a centralised recruitment process, we politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business.

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